Janelle was very patient and helpful. She asked all the right questions without me having to ask…read morethem. My appointment was set up with no issues. Thank you again for your help.

Terrible customer service. You wait an hour then find out they didn't check you in. Then coding…read moreerror on mri results, don't answer when you call them to get images sent to surgeon. Show up in person to find out the won't help you anyway. Go elsewhere if you can

Should be a half-star at best. Long wait for surgery. Understaffed, not responsive to patient pain…read moremanagement. A broken finger should not take 3 weeks to fix and two days of pain pills following surgery. Two weeks later still in pain. Who cares. Perhaps some more staff would answer the phone, Maybe pretend they care. Next appointment is two weeks out Follow -up call after surgery. What's that? The whole medical system is broken in the USA. Corporations and Medicine don't mix. Is it time for kaiser or Blue or 1,000s more for a colonoscopy.

poor customer service, we understand you have a lot of patients but maybe its a matter of time…read moremanagement that you have to answer phone calls or voice message, we us patient we need important documents for us to get back to work. it's not all about you esp the secreraries of each clinic, don't be just on ur phone looking at some tiktok or fb. do extra miles if you have the passion of doing your job but if it's not then you are not an asset to the company. this company is very poor in customers service, doesn't consider patients who travel far, they just care about their salaries but no heart and ruthless, doesn't even know how to inject the dextrose. maybe the company must train them well or hire someone that is fitted for the job. it's a waste of time and money paying these people not even doing there job correctly

I started with Quality Care Medical Clinic at least 20 years ago and have had nothing but GREAT…read moreQUALITY CARE from them. I have appreciated the courtesy and respect that this clinic has shown me and my husband. If you are looking for a friendly place for your medical needs give them a call.

They do not care about the patients. They just left me…read morehanging today Would not fill my prescription told me to find another Doctor

Would NOT recommend to due to Poor Experience with Ultrasound:…read more 1. Difficult process for scheduling- the front desk was inconsistent about knowledge as to what they offer 2. They do NOT let you hear the baby's heart beat 3. They do NOT let you see the baby 4. They do NOT give you printed pictures of your baby 5. They do NOT tell you anything about your baby during the appointment 6. They did NOT have the report sent to my provider within 3 business days 7. You leave with NO information whatsoever about they health/status of your baby This is unacceptable. No other place I've been to in the past provides this poor of service for pregnancy ultrasounds. Even Kadlec is better. I will not be returning if I can help it.

The ladies up at reception need to re-learn about manners and etiquette. I was given a hard time…read moreover my insurance and legal name as well as the second receptionist was talking over everyone. There was no apology when I brought it up I was just told "I don't know" when I asked why she was talking so loud. Both women were condencending and rude.

The absolute WORST! They consistently dismissed my symptoms and miss diagnosing me resulting in…read moremultiple visits to them to get help since the options for help are so ridiculously nonexistent here. This seems to be their only goal to get copay after copay since they don't care if I get medical help or not. Just telling me there is nothing they can do and come back or go to the ED... like a college student can afford to continuously return to IC or go to ED. From now on if I need non emergent medical attention I will be driving to ANY other urgent care. From the looks of the many 1 star reviews.... I don't know how they continue to be in business!?

I was put on a topical ear drop for an ear infection which seemed to help and they said if the pain…read morepersists to come back so I can be put on antibiotics but the female doctor the second time said she sees nothing while spastically moving around side to side checking my ears and throat and could not sit still and was almost as if she was on drugs... I refuse to return to urgent care as long as that female doctor is there. Antibiotics have been around longer than she has been and by golly I just want to eliminate this ear infection.

They are compassionate and professional and do a terrific job of making clear Thermography images…read morethat are very helpful at getting a diagnosis. It is well worth getting these because there is no radiation involved.

I just went to my follow up appt at Bras Thermography in Issaquah and I was ,again, so impressed by…read moretheir knowledge and professionalism. These two women are amazing and are providing a very necessary device to all people and especially women b/c of the whole Mamogram thing. There are no adverse affects and what an amazing diagnostic tool thermography is! I highly recommend Bras Thermography in Issaquah! Their office is darling too!

Super friendly staff from check in to imaging. Quick in and out. I went around 11 am and I sat in…read morethe waiting room for maybe a minute.

On 9/3/25, Lyndsey performed a right upper quadrant ultrasound on my father because he was…read moreexperiencing chronic right upper quadrant pain. As he was the sole caregiver for my mother with Alzheimer's, he felt he should "get checked out" because he was older and wanted to be able to live to take care of my mom. Lyndsey and the reading radiologist both missed large hepatic (liver) tumors, as well as the primary cancer originating in his gallbladder (cholangiocarcinoma). I am an ultrasound tech / team lead / former clinical instructor in Portland, OR, and I have attempted to contact Kadlec regarding this issue so that they could educate the ultrasound staff and radiologist involved so that this does not happen to anyone else, but Kadlec doubled-down that nothing was missed on my fathers ultrasound. After my initial inquiry, my father's ultrasound exam underwent a secondary review and again, Kadlec denied missing any pathology visualized on his ultrasound. Whether that is the advice from legal or their genuine opinion is to be debated. As an ultrasound tech of 20 years experience who himself spent his ultrasound clinical externship at Kadlec (2005-2006), let me tell you, they are either wrong or lying, either of which should alarm any patient undergoing ultrasound examinations. Here, I will tell how Kadlec missed obvious cancer on my father in hopes that this reaches the staff involved so that they can learn from their mistakes and save lives in the future. To the staff at Kadlec (who I have desperately attempted to contact to inform of this, but administration blocks me from doing so) my father's MRN is 60005928634 and his ultrasound was performed on 9/3/25 in exam room 3. Exam begun at 8:55:46 8:56:31 - Suspicious left lobe nodule(s) visualized, notice nodular contour of liver 8:57:55 - Large tumor in the right lobe is visualized, approximately 5-5.5 cm 8:59:45 - Tumor again visualized and is directly centered within hepatic measurement. This measurement runs through the tumor, and it is not seen / mentioned / measured. 9:00:38 - 9:02:13 - Shows "sludge" adherent to anterior gallbladder wall in supine position. Sludge does not defy gravity and affix itself to the gallbladder wall. It is gravity dependent; that's why we roll patients into decub. Cancer does stick to the wall, however. 9:02:13 - Color Doppler images. Same scale and gain settings as used in hepatic and portal vein images. Large vessels such as the hepatic and portal veins have much more flow than tumors do, but no operator adjustments were made to pick up slow flow as would be seen in a cancer. 9:02:25 - 9:04:20 - Patient rolled into left lateral decubitus. No movement of "sludge", which proves adherence to gallbladder wall, which raises even more suspicion of gallbladder cancer. 9:05:43 - 9:06:08 - "Trace fluid" from report is actually hypoechoic portion of large right lobe tumor. This is not ascites. 9:06:56 - Does not show borders of kidney to measure. Adrenal mass missed because this area was never demonstrated on exam. Imaging of the right kidney re-demonstrates large right lobe tumor. My father died less than 2 months after a CT performed 12/20/25 diagnosed him with stage IV cancer. And yet Kadlec still says that his 9/3/25 ultrasound was clean.

They are currently attempting to bill me for services I already paid for. I would rather die than…read morego back to this facility for real. The bill didn't even say what service they were billing me for, I had to call and fight just for answers. Completely unprofessional operation. Should be shut down by regulators if only we had any.

Only one employee to work the whole office. Nobody to answer the phone and nobody at the front…read moredesk. The employee told me that there is always only one employee that works there. Several people including me waiting for over an hour to have blood drawn. I ended up leaving and going somewhere else to have it done. Many others left too. One gentleman said that this is how it always is here. Never going back again.