The facility is nice but the service, sadly, is definitely not in the best interest of patients…read more I started treatment back in June. I was laid of in late June & had insurance through that job through July. In July I had a change of insurance. The new insurance covered 12 visits. The owner's policy was to allow only 1/2 the visits DUE TO THE TYPE OF INSURANCE!! Wow! So much for serving patients. During my visits I was charged a co-pay, which in the beginning I understood. Because all of my surgeries, etc all of my deductibles weren't completely processed yet. When I got my EOB from the insurance I noticed no co-pay was due for any of my visits. I asked Creekside to check in to that for me at my last visit that I was allowed in July/August. Creekside never got back to me. I contacted the insurance in September & they called Creekside to let them know I was owed a refund. One month later in October, I went to Creekside to get the status & I was told my refund would be "released" even though they showed pending visits to be covered by insurance. I went back to Creekside today, it's now November, & asked for a status of my refund. I even asked Leslie to call their billing department which is in Arizona & she refused to call their billing department in Arizona to find out the status of my refund. All she would tell me was "These things take time to process." Ummm- my "co-pays" were DUE ON THE DAYS OF MY APPOINTMENTS. As for my recovery - I still have pain & discomfort.

This was my first experience with physical therapy after finally admitting to myself at age 52,…read morethat my back issues weren't going to fix themselves and my Dr. sent me to Creekside Physical Therapy. I was getting desperate for help. These guys really listened to me, they knew I had a short amount of time to learn techniques to help myself as I was starting a new job and wouldn't have much time to come in. They taught me as many tools as they could in a few weeks. I worked with both Alex and Craig - both amazing. They REALLY know the science behind what's causing each problem. They can just touch an area and know it needs relaxing, etc. Or watch you move and see where you're having some problems. They informed me of why certain pain was occurring that seemed to make no sense to me, how it was related to other parts of my back. And then they'd relax me with an amazing way of pushing on areas of my neck and back. If there were any way to go in every morning and get that, I think I would lol! (This, coming from a person who absolutely will not go in and get a massage). They took time to teach me proper posture for working at a desk and stretches to do from my chair at work. With all this being said, keep in mind that I am a Google Dr, (much to the frustration of my primary physician, I'm sure) lol, and I spent HOURS trying to help myself with videos and article before I finally gave in and had to admit that my problems were too various for me to know if I was doing the right things. I was right on track with some things, but I really needed their help to get me an exercise routine and stretches to help the correct areas. I have greatly reduced the daily pain I was having, and I can now pin point what I'm doing wrong when I do start having pain. Wish I had just gone straight to the experts and hadn't wasted so many months trying to help myself. I never waited in the waiting room more than a minute or two before being called in. And huge BONUS is going first thing in the morning and enjoying the fabulous sunrise. Took me a couple visits to know what to expect or not to bring in a purse, etc. (they do have lockers), only because I'm sure at my age anyone would assume I've been thru something similar at some point or been a regular at a gym (I haven't lol). So, 5 stars. It was a worthwhile venture even though my insurance isn't going to cover much of it. Highly recommended.