We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

Visited different flooring stores in Albany and El Cerrito before landing on USA Carpet and Vinyl…read moreto install engineered hardwood downstairs and carpet upstairs. Out of all the stores, they were the most reasonably priced and didn't come across as "sales-y." I worked mostly with Richard, who was very professional and communicative. He was always responsive, explained things well, and kept the process moving along, even when we needed to tear out old tile and level some of the floors. At the end of the day, we were really happy with the quality of the work and how it all turned out.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

We chose Redeemed Flooring because of their reputation and Rudy's explanations throughout the…read moreplanning process. We had MSI Trecento XL Carrara Avell flooring installed throughout our home, and the finished flooring is absolutely beautiful. It has transformed our home, the new baseboards look great, and we are very happy with the overall result. The installation did take considerably longer than expected due to scheduling delays, the extensive floor preparation that was needed, and later an unexpected shortage of flooring material. The amount of dust generated during the work also made it necessary for us to stay in a hotel for 11 nights. What I especially appreciated was how Rudy handled the difficulties. He remained professional, listened to our concerns, apologized for the problems we experienced, and worked with us on compensation that covered much of our hotel expense. That willingness to listen and work toward a fair resolution made a big difference to us. Our advice to anyone planning a large flooring project would be to discuss scheduling, crew availability, dust containment, and material planning in detail beforehand. Renovations can have unexpected complications, but ultimately what matters is both the quality of the finished work and how a company responds when problems arise. We love our new floors and are very happy with how beautiful our home looks now.

Very high quality work. They went the extra mile on our flooring project. The materials we wanted…read morewere only available out of state and they procured them and completed our project on time

Duy and his team were amazing. Spoke with Duy a couple of months ago and requested for an estimate…read moreto do hardwood/laminate floor for the entire house. After Duy provided an estimate, I told him that it would be at least a couple of months before we move forward with the project. Duy simply said okay and did not pressure me into doing the project right away. He was professional and followed up with me shortly thereafter, simply saying to call him if I had any additional questions. Because of Duy's professionalism and honestly, my mom and I decided to move forward with the project sooner than we had anticipated. When I finally reached out to Duy about moving forward with the project, things moved quickly and the company finished the project ON TIME. The flooring is amazing!!! We're not only happy with the floor, but we're also happy with how much we spent. I highly recommend this company. It's rare nowadays to find good people like Duy and his team. Thank you so much - I wish you more business and success! Stay honest, professional, and competitive. Thank you, thank you, thank you, Duy! You guys are amazing.

The team at unique was easy to work with and were very responsive with my questions and concerns…read more Had my hardwood floors refinished with them, great work.

I recently had vinyl planks installed in my home (700 sq ft) and couldn't be happier with the…read moreresults! The whole process was smooth from start to finish. Enrique was polite, professional, and always kept me updated throughout the project. Communication was excellent, which made everything stress-free. The work was completed on time (1 1/2 days) and at a very reasonable price. Not only does the new floor look fantastic, Enrique also helped eliminate a lot of the squeaking noises from my old floor--something I really appreciate. Overall, great experience--high-quality work, reliable service, and someone I would definitely recommend to friends and family.

K&k Flooring did a GREAT job refinishing our hardwood floor. We have hardwood flooring throughout…read morethe first floor of our house; however, the kitchen's hardwood was in the worst condition. See water damaged floor photos attached. I texted Enrique. We arranged a time to meet quickly after I reached out. He came out to our house and discussed our options. We agreed on the work to be done. He provided a bid within 24 hours. When we originally texted, Enrique was clear that he could not come right away. We were willing to wait. Once Enrique was available to start, he reached out by text immediately. It had been only a couple of weeks since he bid for the job. Enrique showed up early on the agreed-upon first day but texted to indicate his presence on the property before ringing the bell. We reviewed access options and determined the back entrance of the house. On the first day, he covered all the cupboards with plastic. See the covered cupboards photo attached. Then he sanded the floor while vacuuming up behind himself the whole time. See attached sanded floor photos. He stained the floor with our chosen color. He cleaned up behind himself and left for the day. On day two, he came and applied the finish. Then he cleaned up meticulously. The result looks great! See the final photos attached. We highly recommend K&k Flooring and Enrique!

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

I've done a variety of flooring jobs both at home and for my rentals. Thach is the best there is…read more The project was removing carpet and refinishing about 800 sq feet of 1950s hardwood. There were a few spots where the hardwood was decaying. I've heard that this flooring (5/16 x 2 in hardwood) can be difficult to remove in sections without damaging the areas around them, and can result in awkward patches that look noticeably different. But he did it so well that we couldn't tell where the old hardwood stopped and the new one began. He also worked with us to figure out what kind of stains worked best for our home and created a few samples on our actual hardwood. Not only that, but I stupidly messed up the stain on one section by dropping some cleaning chemicals on it before it fully cured, and he came back and refinished the section. He did this while refusing extra fees and on a short timeline (we wanted to move into the house). Even after the project, he's been extremely helpful in helping me understand how to care for my floors and advising on other projects. I've never met a contractor that is so professional and generous with his knowledge. He also came in as the middle quote out of the contractors that provided estimates. Worth every penny and more. Overall in terms of quality, speed, communication, cost, and professionalism, Thach cannot be beat.

The flooring that Thach refinished four years ago is still in pretty good condition. He replied to…read moretexts promptly and was able to come by to give me a quote quickly at a reasonable price. I am very happy with the overall look of the floor. He even match the storage closet flooring to the living room flooring.

Carlos is a true professional. Always friendly, personable, patient, and happy to answer very basic…read morequestions I had. Carlos is knowledgeable and can give a detailed explanation of what his approach would be. He does quality work. I highly recommend Carlos for any flooring job.

Very happy with my floors!!! I had a specific color in mind, and Carlos and his team made a few…read morecustom samples for me until I found the perfect shade of gray. Overall, it was a positive experience from start to finish. This company is honest, friendly, transparent, great pricing, and produce high-quality work.

Benicia Floor Company was a joy to work with. We had carpet and wood installed and extremely happy…read morewith both results. Wayne and Ryan are both very welcoming and professional upon entering the store. Communication was superb with the ordering process, arrival of our floor selection, and scheduling of installation. The company that Benicia Floor Co. contracted with (J&A Hardwood Flooring) to install our floor was amazing! Very professional, paid attention to every small detail during installation and a joy to work with. We would rate both Benicia Floor Company and J&A Hardwood Flooring a 5+ Star Rating.

17 years ago, the Benicia Floor Company installed our hardwood floors in the lower level of our new…read morehouse before we moved in, and did an absolute incredible job. Last week we had them install the same hardwood floor style on the top floor of our house, and once again did an incredible job. The workers laid out the floor, and adjusted the various planks to achieve a really nice and natural look. They were respectful, kept the job and area extremely clean, and were efficient. I'm a woodworker by hobby and a perfectionist, and looking through all 1300 square feet of the new floors, I can't find a single flaw in their work. Wayne and Ryan were extremely helpful with the process, and the Mom and Pop atmosphere of their family business brings a lot to the table.

We are selling our Mom's house, and we found hardwood floors when we pulled back the carpet. They…read morehad some bad spots and worn areas, but Albini got to work and made them look brand new. The transformation was amazing. They did a good job, replacing only a few boards and sanding the worn areas. Impressive result.

ZERO RESPONSE/FOLLOW-Up…read more Luis came over, took measurements, and said he'd have a quote by the end of the day and we got ZERO RESPONSE. We called several days later and were told we'd get a quote in the next few days. Still NOTHING. Based on a couple quotes we received, this would be an approximately 15-20k job. I guess that's not worth the business for Albini.