Ms. Soledad Samuels is AMAZING! She provided the best experience I have ever had with Direct Auto, and she is the sole reason I will continue with this insurance company, despite having had terrible experiences in the past.
Not only was she incredibly kind and helpful in fixing my account, but she went above and beyond--she even gave my daughter, who is in college, a little gift to motivate her to keep going. This is truly exceptional customer service and she absolutely deserves a raise.
On top of that, Soledad was personable, funny, and gave me tips on where to find an amazing computer keyboard. Her professionalism combined with her warmth made the entire experience memorable.
If you're new to the area and need car insurance, I highly recommend stopping by the St. Augustine, FL Direct Auto office and asking for the lovely Ms. Soledad Samuels. You won't regret it! read more