Crystal, the girl that answers the phone, was very courteous and friendly. She was able to service my call within a couple of hours . Van the tech that showed up to help me with the problem with my AC was super friendly and knowledgeable. The pricing was very reasonable, I would definitely use the company again and recommend it to all my friends and neighbors. Thank you Direct AC!! read more

Buyer beware!!!! I paid almost $1,000.00 on something that should have been $260.00 - $300.00. They charge me $637.00 just for Freon. Unfortunately, I could not get a hold of anyone else at the time to compare pricing so I had to have the work done since it was a Friday and it was the hottest day of the year. It would have been less expensive to rent a hotel for 2 nights and wait til Monday. read more

The technician Van was on time, knowledgeable, and very pleasant to deal with. His diagnostic report was spot on and had our ac/heat unit working quickly and efficiently. I highly recommend Direct AC- Doug read more

Highly recommend this company for all your A/C needs. They arrived at the time promised, installed a new unit and kicked on my A/C at a nice 70 degrees! Thank you Charlie and Jeremy! read more

This is overdue! Please be advised that you will be HAPPY with this business. I have called in Direct AC for my AC in the summer and this winter for the heater. They are knowledgeable and pleasant to deal with. They return your calls and get to you quickly. My technician Van Tallian was very nice. I work from home and he waited patiently on me to finish with work matters to talk to me and explain what was going on. He fixed my heater issues in two visits to install a part that had to be ordered. If he is your technician you also get the pleasure of seeing his adorable face and experience his kind demeanor. read more

Contacted Direct AC on Thursday July 7th and they were able to schedule an appointment Monday July 11th. I received a text message from Van the technician coming out to confirm the time and date. Van arrived promptly at scheduled appointment, friendly and thorough. He was able to get the Ecobee installed after Best Buy's Geek Squad was not. Thanks Direct AC and Van! read more

Amazing team, quick, responsive, quality craftsmanship. Pride in a job well done. Don't regret hiring them. Would recommend them again and again. read more

The employee that came to our home Chris was superbly efficient on the work he did for our home. However; that is not everything. He called ahead of time to confirm the appointment, he was extremely patient with me; due to I had many questions. He answered every question with explanation. In addition, he was EXTREMELY kind and professional to top the service! If I ever need any thing hopefully I may request Chris and I suggest so should YOU!! Thanks Chris! They need many more of you!! read more

I had our 20-year-old air conditioner replaced by Direct AC in January. I did it in January in order to avoid the rush, since the hot months are the busiest time for AC installations. The installation went well. We're in Carlsbad, near the coast, so we didn't need to turn the AC on until yesterday, July 19'th. When we did, we found that the air was not coming out cold. I called Jason, the owner, around 3:00 in the afternoon and described the issue. He had Chris come out today to assess the problem. Chris found and repaired a leak that had allowed the refrigerant to drain out of the system, and then re-filled the system with refrigerant at no charge. The mark of a great company is how they respond when something goes amiss. I couldn't have asked for a quicker response, especially considering this is their busiest time of year. Chris told me they are scheduled two weeks out. So I really appreciate that Jason handled the matter expeditiously. He takes care of his customers. I give this company my highest recommendation. read more

We had our heater replaced & installed a AC UNIT with this company and have received fantastic customer service. They have been so helpful and continue to do a great job with maintenance and questions. Van & Chris went the extra mile to help with questions, service requests & very friendly! We highly recommend this company. read more

What can I say but professionalism at it finest. I have worked with Direct AC for years on properties that I help to sell, but it was now time to use there service in my own home needing to replace my AC and completely redo our duct work. Kudos to Chris and Van for the excellent job done installing the new system. From the care taken to make sure all our clothes were covered in our closet since that is where they had to access our attic to protecting our floors and leaving the job site clean went beyond our expectations. The owner Jason is honest and reliable. I highly recommend Direct AC!!! read more

To paraphrase Nathan Hale, "I only regret that I have but five stars to give to Direct AC." Jason and his team of superheroes saved us from a 3 month ordeal caused by another HVAC company. My disabled wife has a variety of health concerns which make it so she needs to have a temperature controlled environment with clean, fresh air. Any contaminant in the air like fumes, gases, or dust cause her to have really awful symptoms with her health including bouts of tachycardia, drastically swinging blood pressure, rashes, coughs, runny nose, etc. We explained this to the previous company and were assured the system which was to be installed took this all into account. The previous company put in a full new system including ductwork. It immediately smelled awful long after the initial furnace oil burn off. Eventually they ended up replacing the furnace and ductwork a second time but a new issue (or one we could not recognize because the furnace smell was so bad) with smell/fumes popped up. Again, they tried to resolve it but eventually told us there was no problem and there was nothing they could do. Then, I made the best call I have made in the last several years when I found Direct AC on Yelp. Even though they were booked out for several weeks, once I explained the situation to Jason he had someone come out the same day. His technician Van showed up and listened to all of my longwinded concerns and investigated the installation. While he was looking at it he was on the phone with Jason discussing the project and reviewing pictures as he went through everything. He was here for about 90 minutes and took the time to go through every possibility he saw as a potential issue. I was frazzled and exhausted so I am sure I was a handful but he treated the conversation with professionalism, knowledge, and understanding. The next night Jason called me after normal business hours with a list of items that would need to get looked at. I implored him to do the repairs because I could not count on the previous contractor to get the job done right but he would not take the job because without having done the installation there was no way he could guarantee they could fix the issue and he didn't want to take my money without being sure they could fix the previous poor installation. I will admit I was frustrated at this point but I was also impressed that he would not take my money if he wasn't sure he could deliver. After a day or so of cursing God and all his creations I realized the only shot I had at getting my home back was to have a new system installed by someone who knew what they were doing. I called Jason back and he put together a strategy for our very particular situation including a properly sized system. He researched which machine oils which coat all new furnaces were the most hypo-allergenic. He even researched which sealants were least likely to cause issues with fumes and off gassing. Basically, every little thing was considered and applied to the job. The Direct AC team worked me into the schedule a few days later even though I know they were booked out for several weeks. They understood the urgency of the issue and wanted to make things right for us. They performed the installation with new ductwork over the course of two days. I can't say enough about the entire team. Jason was here, Van came back, and Chris filled out the rest of the crew. They worked fast, clean, and with our needs in mind 100% of the time. After having gone through so much of an ordeal with the last contractor I'm sure I had way more questions than a reasonable person may have but they never got irritated or snappy. Their confidence and competence was reassuring at a time I was about to lose whatever was left of my sanity. They fired up the new furnace to burn of the machine oil for a few minutes and aired out the house. After that they turned on the air conditioner and out poured a torrent of fresh, cold, clean air. My wife and I literally cried with relief. After running the new system for a few days we found that one of the rooms was not getting as much fresh air as the rest of the house. I want to be clear this has nothing to do with poor workmanship. Jason got Chris to come out again much faster than I expected and he made some adjustments with the same level of expertise I have come to expect. Jason called back to make sure there was an improvement. Though this whole process I have never felt anything but confidence in the entire team's abilities and after what we went through that kind of assurance was not just a want, it was a need. I really can't say enough good things about these guys. They saved our home and got my wife and I back to living our normal lives. It isn't hyperbole to say that they will always have a seat at our table if they find themselves without somewhere to go for Christmas or Thanksgiving dinner. We cannot thank them enough. Don't be an idiot like me. Call these guys and get the job done right. read more

I called regarding my mothers unit. And from start to finish I was highly impressed with the level of communication and professionalism. Chris T was sent out to look at my mothers unit. He was so friendly and informative. In all honesty it was a pleasant experience 10/10. read more

This company has the best service and employees. Chris Thompson! He was nice, fast, and honest. He answered all the questions I had and made little to no mess. Thank you and I will refer your company to everyone I know. read more

This company is the best! Van came over to take a look at our heater, and he was very detailed on explaining our problem. Van was very nice and respectful. I will be calling Direct AC again for our next needed service. read more

Van was super helpful! We almost spent $400 on something unnecessary that another company said was the problem but he was able to find the actual issue. read more

It's the first hot, humid day in Carlsbad this year, but it's nice and cool inside, which reminds me... I need to write a review for Direct AC. Jason and his crew installed a new heating and AC system in my house last month. Jason came recommended by my friend Maureen T, and I was very happy with his service or the installed system. I did some price comparisons and his cost was a little lower than others too. I opted for a dual-zone system that has separate controls for the upstairs and downstairs. The system is integrated through networked Nest controllers; via an iPhone app I can change the thermostat settings, run the fan, etc. from anywhere. It's great for when I go somewhere and want to shut the system off entirely and when I want to check the indoor temp to make sure that my dog is comfortable (yes, priorities!). It's also great for those times when I don't want to get out of bed that badly until it's a nice 70F upstairs... The installation went very smoothly. Jason even found that the new compressor could be hidden on the side of my house, freeing up more space in the yard. He also coordinated the installation to occur at the same time I was having solar panels installed. That minimized the overall amount of time my home was under construction. I appreciated Jason's attention to detail. He put touch-up paint around one new thermostat to cover up holes left by the old one, and painted my ceiling attic hatch, which had accumulated smudges and fingerprints over the years. He also replaced all the vents in the house to new ones that allow for multidirectional airflow -- the familiar old vents just pointed airflow left or right. A few days after installation the blower fan was rattling. Jason came out right away to fix it. Over a year later, the AC was sending a funny dirty-sock smell throughout the house after not being used over the winter and spring. Jason came out the next day, cleaned out the condenser, and installed a UV disinfecting system (without charging for the part or the labor!) that keeps funny stuff from growing when I don't use AC. I thoroughly recommend Direct AC: technically competent with outstanding service. Pics to come... read more

I stumbled across Direct AC about 5 years ago when I purchased my first home in downtown Riverside. Our Realtor misled us regarding the central air in the home (there was not AC) so after moving into the home on the hottest weekend in July, we were at a loss. Knowing that we would be looking at $10k for a brand new AC/Heating we stuck out the rest of that summer but by the following spring we were searching for companies to get us the best pricing for our new unit. Jason at Direct AC was a MAJOR help in looking at the setup of our 1941, odd-shaped, 2-story home & presenting a plan that was most cost effective for us. He was efficient, had great quality of service & product and delivered exactly as he said he would. Now, 5 years later, we purchased our next home & within a few months, we came to find out that we needed to replace one of the air units...of course I called Jason and once again he delivered. He made it over to asses our problem, provided me a quote on Friday and we had the new unit installed by the end of the day on Monday. I am really impressed with their attentive response to service requests and friendly staff. I would HIGHLY recommend Direct AC to anybody for their AC repair & installation needs. 5 years ago, they provided me the best quote for our needs and I will/have been a loyal customer ever since then. read more

I want to thank Jason and his superb crew for a very pleasant experience getting our home equipped with AC and a heating system update. Working in close collaboration with Carlsbad Solar who were simultaneously fitting our solar system, everything could not have gone more smoothly. My wife and I spoke to many companies before and got quotations from the good, the bad to the ridiculous. Jason cut through the fog and advised us exactly what we needed and what we didn't. It's so refreshing to deal with straight shooters in this day and age, people you can genuinely trust! If you share these values and want a job well done, on time and on budget that you will be 100% happy with, give Jason a call... read more

I called Direct AC around 12:40pm on a Saturday afternoon, knowing they close at 1 pm. I didn't expect much, but maybe to schedule service. Jason from Direct AC called me within minutes. I explained my situation. (I had a short at the outside unit.) He walked me through how to fix it. I can't thank him enough for his knowledge and quick thinking. Otherwise, I would have just suffered the whole weekend. Jason, many thanks to you. I highly recommend Direct AC for taking the time to help someone in need. read more

GENO and JASON are extremely responisve, and do great work. We had a last minute repair needed on our investment property and they were there to save the day! Very professional, thorough and knowledgeable. We appreciate their commitment to excellent customer service. We will definitely utilize this team for all of our future HVAC services! read more

We have had Geno work on two different properties for us. We trust him completely. We got several estimates and Direct AC beat the others by a wide margin. The installation was fast and efficient. We highly recommend Geno and his crew, and given our experience with other companies, wouldn't use anyone else. read more

Called to get my heater repaired and immediately got placed on schedule. The service tech named Chris was sent out to do the repairs . He repaired my heater quickly and was very professional. I highly recommend this company to anyone looking for an honest and professional company . read more

Jason did Awesome work on our property, not only did he install a brand new Air Conditioning unit in our house(custom job our house was built in 1955) but he also included a brand new Heater for the same price the other Company wanted to charge us for just the Air Conditioner. I work out of my home and take care of my Grand Babies during the day so it was kind of noisy and messy while they worked but it was for only three days, they made sure to clean up every end of day they worked. I highly recommend this Company not only for the great price but also for the workmanship!! read more

Called directbuy heating and air, they got right back to me and were able to come out the same day to service my AC and heating units. Jason got right to work, explained everything to me and was very helpful. Thanks Direct Buy! read more

I would give them 5 additional stars if i could. We received 4 quotes for our AC replacmement but we decided to go with Jason and his team. They were thorough and very knowledgeable. Jason was really easy to work with. They finished on time and on budget. No surprises. highly recommended!!! read more

This company is the best! Jason and his crew are hard workers. They showed up when he said they would and our AC was installed in one day. He first came out and looked at our system, such as it was, and recommended a more suitable system for our home. They stand by their work and I know they will be there if we have questions in the future. I would highly recommend this company for any heating or AC work you need done! read more

Jason and Mike installed a new custom HVAC system in my 1953 home. We have a flat roof with no attic space which meant all ducting and HVAC system had to be installed on the roof. Jason and Mike made sure to place everything as far back as possible so as not to be seen as much from the street. The install took 4 days and everything went smoothly. Jason and Mike were great to work with and did in excellent job. They removed the old wall heaters that were no longer necessary, and installed the Nest thermostat which is amazing! I love being able to control the thermostat from my phone, makes it so easy and convenient. I would definitely recommend them to anyone looking to install a new system in their home. Thanks guys for making my family a lot more comfortable in our new home! read more

My air conditioner stopped working late on a Sunday evening. On Monday, I turned it on hoping it would work. Of course not, it's the hottest time of year. I called several places & no one could get to me until Tuesday or Wednesday. I found Direct AC about 4:30 pm. I was told what the problem probably was. They had no service call charge and told me that they would fix right on the spot if I approved the cost. They told me about 6 or 6:30 someone would be there. At 6:25 I was called back and said the repair man would be here by 7:30. Two techs came right before 7:30. They diagnosed the problem and had it fixed by 8 pm. I was so happy. This company is who I will be calling from now on. Thanks so much! read more

Excellent professional company. They replaced my AC 3 years ago. I've recommended them to many people and everyone is happy with them. They come out as fast as they can and don't charge you for what you don't need. Very honest company. I would recommend them completely. Jason was very knowledgeable and really knew what he was doing! read more

These guys are super hard working guys and worked in the blistering heat just to get us in the cool zone. I can't say enough about Charley and Travis - they get the job done and are covered head to toe in dirt smiling as they get the system up and running. I'm all about small businesses and Jason's guys are better than the big companies. They care about what they do and they do not cut corners. Don't waste your time looking around. You want a crew that will show up and get the job done and these guys are ones! Direct AC is the COOLEST! Thanks so much guys! Oh and my wife LOVES THE WHOLE HOUSE HEPA FILTER - we noticed our baby girl breathing easier right away! Thanks Jason! read more

I called Direct AC about a year ago to fix my mother's AC. Geno arrived within a couple of hours after my call. He was very professional, found the problem quickly, ordered the part I needed, and fixed it promptly. I must add, their prices are very reasonable. I called again recently to have work done on two of my rental houses. Again, Geno came with the same wonderful service. I give them five stars. They are my new A/C Heater company. It's so refreshing to find a reliable company you can trust. read more

This review is long overdue. Jason has been helping my family for about five years now. We met Jason after having locomotives idling for hours by our back fence in the middle of the night almost every night. The fumes and noise were such that we had to close our windows but the home was newer and tight so after a while it was like breathing from a paper bag. Jason helped us quickly put in a system that allowed us to bring in filtered conditioned air but keep the windows closed. The trains have since moved on but Jason has continued to help. The price, quality and speed of work are definitely solid but its the honesty and willingness to listen that we appreciate most. The peace of mind is practically instant. I've never had a better experience with a service. read more

Replaced AC unit. Best service. Jason was great. It was hot as hell out here. He came right away. AC working great! Couldn't live out here without it. read more