Don't let the fancy decor fool you--this place is by far the most unprofessional place I have ever been. My appointment was Tuesday at 9am. I got a text on Sunday at 12:07pm asking me to click a link to confirm the appointment. I did. The day of, I get a text at 8:02am saying I should plan to leave early to avoid the traffic from construction. I was coming from half an hour away, and didn't see the text until too late. Something that they don't tell you ANYWHERE is that their parking is parallel parking in the street ONLY. As a first time customer, this was frustrating to find out when I was already running late from the traffic. I was parked by 9:07am. From the direction I walked, I did not see that there were TWO doors that said "Dion's Salon". I went in the door to the right and waited in an empty office for 5-7 minutes until I finally yelled "hello?" And someone came and told me to go next door. I then go next door and wait 7-10 minutes there because there was NO ONE at the reception, or literally anyone that I could see. There is no bell to ring or anything. I yelled "hello?" Without a response and waited longer. Finally a German/Russian/foreign lady comes up and says "I didn't know you were here. How can I help you?" I told her I had an appt with a Brittany. She asked for my name and then proceeded to tell me: "your appt was at 9am and it is 9:23am. We called to confirm you weren't coming, and cancelled." I NEVER GOT A CALL. I began to explain to her about the text with the traffic info being too late to make a difference, the parking, the fact that it's not clear which door I should go in and I went to the wrong place, and how long I had waited in the actual salon. She tried to cut me off in the middle of me talking and had the AUDACITY to purse her lips and look angry at ME for not letting her talk over me. (I wasn't rude, I just kept talking and didn't let her interrupt me. If I was a business owner, I'd want to know what issues first time customers had in getting to their appt.) Then my hairdresser walks in. She tried to tell me the same thing about me being called--that was a lie. I 100% was NOT called and can prove it. You'd think such a fancy place would touch up the paint where it has chipped all over the trim. The adjoining empty stations had hair EVERYWHERE on the floor. To get from shampoo to hair cut was 5 flights of stairs. FIVE. Difficult when 38 weeks pregnant. I don't know how this place is passing fire codes with the number of power strips full of plugs. To be in such an old downtown building, especially the way it is connected to several other historic buildings, you'd think they'd be a little stricter about that. I can tell you as a former firefighter, they are lucky their place hasn't burnt to the ground yet. The footrest on the chairs are so tiny that it's difficult to keep your feet from sliding off. Very uncomfortable. My feet were swollen from having to hang most of the time! The only pro is that Brittany picked up on the vibe that I wasn't one to chatter, and did not pressure me with a whole bunch of pointless questions like most hairdressers do. She also did a good job on the cut (all I did was trim dead ends off and get a couple layers btw). When I go to pay, they charge me NINETY DOLLARS. I have it IN WRITING via email that I asked for a Junior Stylist. The website says a junior stylist cut is $40. And all she did was a trim and layers!?! If shampoo and curling my hair was extra, and was going to DOUBLE that price, that should have been explained to me beforehand. She said she had been there for 7 months, but didn't have a business card and wrote her information on the back of someone else's card. I really shouldn't have tipped, but still tipped 15%. It was a completely different girl than the first lady at reception that checked me out and charged my card. The hairdresser then wanted to take a couple pictures of my hair which is fine; but it turned into this whole ordeal where I had to do like 20 different poses in the heat of the sun, put my belongings on a bench that I had my back turned to so anyone could run up and grab it, wearing black in the heat, and 38 weeks pregnant with swollen feet. I was really looking forward to a relaxing, enjoyable time to do something for myself before baby arrives--and this place did the complete opposite. Extremely disappointed. I will be putting this review everywhere where I can review this place in hopes others will not waste their money here. read more