Everything from start to finish was superb! Could not have asked for a better experience! Had a collision with coyote. Was shocked at the amount of damage done. Receptionist/manager/scheduler Regina was unbelievably efficient, knowledgeable and friendly. My estimator Steven (?Esteven) was on top of everything, had my car back to me earlier than expected, looked like brand new. Don't hesitate to take your car here, they will treat you right!!! read more

Not surprised. Not customer friendly. Requested an estimate (expressed desire to avoid insurance totaling it out) and were unwilling to work with me or show any interest in my needs. Just focused on getting as much from the insurer as possible which ironically would have caused the insurer to decide to total it out. Everyone loses in that scenario (except for the insurance company). read more

Trying to overcharge by thousands of dollars. See photos for picture of damage and quotes to fix by multiple shops in town. I had a very small fender bender in the driveway with our other car backing out of the garage. Scuffed the plastic bumper and slightly bent the fender on my wife's Nissan Maxima. I took it to Dingmans Papillon for a quote and they told me that they would need to completely replace the bumper and fender and it would cost well over a few thousand dollars. I made it clear I just wanted to pay out of pocket and not get insurance in the mix. I did not want to replace the bumper because it was only scuffed. No mechanical issue with it. The guy quoting this kept pushing me to get insurance in so I can "fix it right" and he then quoted me $2,500 to "patch it" and touch up the paint. I got other quotes from Levanders Body shop and Mikes Body shop in town and they both quoted $600-$700 for the same work. Further, both Levanders and Mike's said to completely replace the bumper and fender and repaint and fade the paint to look brand new would only cost roughly $1500. Dingmans seems to have a solid reputation but with this experience they clearly aren't interested in small repairs that don't cost thousands of dollars. They also wanted to charge diagnostic fees to check the Nissans computer before and after ( a $300 charge!) because he said when they work on the bumper the computer will throw "hundreds of codes that they will have to reset". Turns out the car absolutely won't do that. I have a mechanic background and told him right away that I didn't think that was true or justified and he fought me on it saying that these nice cars require it and also requires "recalibration that would cost an additional $370". Very disappointed with how willing he was to lie to me about what he would "need" to do and what would happen just to charge me an additional $670. Steer clear. No read more

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My entire experience was really easy! From making the estimate appointment, to getting the damage fixed. I was able to get an appt scheduled the next day. When I went into the office, the receptionist was so sweet. The paperwork was super quick and easy. I waited maybe, 3 min for an incredibly nice man to look my car over and give me an estimate which was next to NOTHING compared to what I heard elsewhere. I was shocked. And to top it off...he could get it fixed right then and there! SHOCKED AGAIN! I had my puppy with me and they had no problem with me taking him in the lobby to wait. We waited about 15 min and we're good to go. I highly recommend this office. Amazing to work with! Very trust worthy, quick, and really care about their customers! read more

I have been doing business w/ Dingman's Saddle Creek location for over 25 years and have never had anything but the best work and customer service there. Due to scheduling they suggested we have some work done at the Papillion location. I was a little apprehensive at first but the Saddle Creek location was backed up for over a month and the Papillion location a couple of weeks. The repairs were done a week early, they came in on a Saturday to deliver the car back to us and the work quality was impeccable. They even fixed an extra door ding the insurance company didn't pay for. read more

Had a door ding repaired via the paintless method here. They did a great job. No reservations about going back here in the future.

I had a storm claim - tree branch & hail damage. Claim started in June & this place couldn't get me in till September. Bob, who had been great to work with on past repair jobs, was horrid every time I called ot check on status. He no longer works at this shop. Dingman's was supposed to have my car for one week. They had my car for four weeks. They are saying it was my insurance company however, my insurance company says they always responded to the shop within 48 hours so I dunno. In four weeks they did not get all the hail damage addressed, I'm going to take it elsewhere for that. The quality of the body work they did perform was good. Also, the staff told me that I could have some other little things done separately from the insurance matter, that they did it all the time & then the manager, Nick, refused to allow that stuff done. Also, my car was totally ransacked while it was there. The old emergency kit I keep in my glove box is gone, post it's & notepad from my center console, plastic ware, napkins, the old original size phone book I kept under the front seat so that sippy cups & such couldn't roll under there. I keep one of my back seats folded down to save the upholstery from my dogs when they ride. That had been slammed up caused some items in the trunk to break (stuff I needed to return but can't now it's busted). Also my trunk had been gone through with random stuff of no value but to me gone. This type of thing had never, ever occurred any of the other times I'd taken vehicles ot this place. I cannot express how hurt I am to find so much missing after the huge pain of going without my primary vehicle for so long. Even the box of Kleenex was gone, which was great the first time I sneezed. read more

There approach is an attempt to be a high scale repair shop with below par work.... It's a bogey place.......if money has no value to you...then have your shoddy repairs done here at a price that is higher than the national debt.....you car would rather go to maco than here to avoid the shakes.....I even get the shakes to give them one star.....but a five star on their arrogance and estimate pricing....... read more

I decided to use this location to get my car fixed because it was close to my job site at the time. The told me it would take 8 business days and I never heard back from them till 11 days later. When I got home I noticed My spare change was missing, a scale and my wedding ring. I called the location back and they told me they trust all their workers and are not going to do anything about it. I told them I will file a police report and they proceeded to say well we asked our workers and none of them did it. As well as they questioned why I had these items in my car in the first place, which doesn't matter when your suppose to be trusting this business to fix your vehicle, which was my front bumper and hood. So why would any one be in my middle console or back seat??? A police report is being made and I am contacting the Better Business Bureau. read more

I had some pretty major hail damage on my brand new 2017 van (around $8000 worth) and my insurance company recommended Dingman's for the repair. They are super close to my house so seemed like a no brainer. As to be expected, they had my vehicle for over three weeks (which was what they told me it would take when I received the estimate) and made total sense with the amount of work they were going to need to do. When they were done I went in to pick it up and Nick Mulder (the guy I worked with throughout the entire process) drove my van around from the side of the building so I could leave. Everything looked good and they had washed and vacuum my car (which was nice) but as I drove off, I noticed the temperature gauge (for the outside temp) was not working and the check engine light was on. I called immediately and they had me come right back so they could check it out. These things are VERY obvious when you are driving and I couldn't believe nobody at the shop noticed and let me pick up my car with the check engine light on and the temp gauge not working. I brought the key back inside and immediately met with Nick who proceeded to tell me the check engine light was on when I brought the vehicle in. I told him that no, my car was brand new and the check engine light was not on. He then argued with me back and forth on this issue in the main lobby with people around - basically calling me a liar without actually using those exact words. I literally could not believe this was happening. I told him I would be more than happy to take my BRAND NEW car to the dealership and they can give me the code to let me know why the check engine light was on and the temp gauge not working but that it most certainly was not on when I dropped it off. He then said he would take it back around to the shop and have them take a quick look - but not without one more dig about how it was on when I dropped it off. They tried to look at it right away but they weren't going to have time to fix it (I waited 30+ minutes and couldn't wait any longer.) So Nick brought my keys back and once again argued with me that the check engine light was on when I dropped my car off. Seriously - the encounter I had with him was mind blowing and one of the worst customer service experiences I've ever had. He made it seem like they were going above and beyond to continue to look for the problem but that I would have to bring it back in the following week so they could take the front bumper back off to fix the temperature gauge. I had to plan to leave it there all day (pretty inconvenient since they should have noticed it wasn't working while they had it for over three weeks and had zero issues giving me back my car with obvious issues). Once they fixed the temperature gauge (they had to plug it back in) then the check engine light turned off. Wow - imagine that. So the check engine light was NOT on when I brought the car in - it turned on because it knew the cables weren't plugged in correctly for the temp gauge. So here's the thing. The work they did on my vehicle seems to be good. I haven't noticed any issues with that. My concern was how fast he flipped once there was a problem and tried to push it all on to me and basically call me a liar - in their main lobby area with other people around. It is seriously shocking that this happened. It was a week ago and I'm still pretty livid about the whole thing. My husband was the one who picked my car up after the check engine light issue was resolved but I WISH I would have been able to pick it up so I could have made him apologize since it was their fault the light was on after-all. If this is how they treat people when an issue arises, I would NEVER EVER trust them to work on my car again. Awful AWFUL customer experience. read more