Staff is great! Busted my finger up and could change my windshield wipers, but the manager got them…read moreon in minutes! Good people!

Austin was the guy up front and was acting like a baby when I asked him to help me find a brake…read morebleeding kit. I understand it was 2 minutes to close. Don't be in customer service acting like a dick.

Chris installs good products and stands behind them! We have a remote start system that Chris…read moreinstalled in one of our cars 12 years ago. After working great for many years, it lost its programming last winter when we the car sit with a dead battery for too long. Chris reprogrammed it for us in less then ten minutes and wouldn't let us pay him for it. We appreciate the help and would recommend his work.

Chris is a nice guy but his work is not. He installed a remote start for me and the wiring is a…read moretotal hack job. I told him i was not happy about it and he says bring it back and he will "tidy it up" for me. Why was it not "tidied up" the first time? The only way to fix it would be to remove it and start over.

Excellent service, very helpful (nice)staff got me in right away and fixed my Curt Echo . Thank…read moreyou!!! Highly recommend.

I recently purchased a new truck. I chose to wait and have Truckin' America install my nerf bars…read moreand undercoat rust proof my truck instead of the dealer. Man did I make the right decision. The quality and overall surface coverage far out did some of the other similar jobs I have seen. Professional and I definitely had a sense that they knew what they were doing. Thanks guys!

It's worth your salt to have Rochester Ford service your car. You can count on them for expertise…read moreand professionalism. But you can count on them for more. I learned that on August 27, 2026 when a Check Engine light appeared on the dash of my Ford Edge. It put us in a bind. My wife and I had driven to Rochester for the reason many people go there: to get Mayo Clinic's help with a serious health problem. When that's on visitors' minds, they don't need the added stress of dealing with glitches, be they with lodging, getting around town, or with their car. Luckily, Mr. Brice Salzl at Rochester Ford appreciated that we were in a spot: we had a 510-mile drive home ahead of us, and dared not try it with engine that might quit along the way. He paused what he was doing, and brought in a technician who likewise set aside his work to help us. They diagnosed the problem, determined it was minor and could be safely dealt with later, and got us on back the road. This situation would have been a nuisance if it had happened at home. But we were ten driving-hours away and had a health issue on our minds. Mr. Salzl and Rochester Ford did us a big favor by taking our concern about our car off our plate.

I cannot believe they are treating a REPEAT CUSTOMER LIKE THIS! Don't come here, horrible service…read moreexperience...Update. I've owned this car for 5 months, it's been great! But the customer service after purchasing this vehicle has been horrendous. 2 weeks after purchasing I found water in the taillights. They fixed this issue by replacing the outside taillights, when I asked for the inside ones to be replaced as well since they had just as much water in them they never did. Then a piece of chrome trim was falling off that I didn't notice, they fixed it (without asking), then I had a terrible wind noise from the driver door, they bent the chrome in multiple places on the edge of the door leaving noticeable creases, and I am still having this wind noise. Now since the day I bought this THIRTY THOUSAND DOLLAR car, literally on the test drive there was some sort of rattling sound that I thought was an unbalanced tire, as it didn't make the sound again for about a week after purchase. I've been bringing this car in MULTIPLE TIMES PER MONTH, and EVERY TIME I come in there to try and figure out this issue I get the run around. "It could be a hood latch" "it could be a hood hinges" "every other car makes the same sound" "bring it to our certified body shop, we can't diagnose it" "bring it to a different dealership we can't figure out the issue"(after they looked at it for quite literally 20 minutes) "this sound is normal on ford escapes" NO ITS NOT!!!!! THIS CAR DOES NOT FEEL SAFE TO DRIVE ABOVE 60 MPH, IT SOUNDS LIKE AN AIRPLANE!!! I PURCHASED THIS CAR CERTIFIED PRE OWNED WITH THE SUPPOSED 170 POINT INSPECTION AND WARRANTY AND 100 PERCENT CLEAN TITLE WITH 14000 MILES!! How did I catch all of this within the first 3 weeks of owning it If there was a 170 point inspection done?? 5 months later and this car feels like it's going to fall apart at 60 miles per hour and above and they won't do a single thing about it. I've called MULTIPLE TIMES in the last 2 weeks and left messages, DURING BUSINESS HOURS, before 10 am, and have not received a call back. They said a month and a half ago they were ordering parts to fix this issue and they would be in within a week. None of these parts are causes of this KNOWN issue with this vehicle. And NONE of these parts have showed up yet, and I have no word on when these parts will be in. I have sent them multiple technical service bulletins and every time I send them they seem to be ignored and I'm always told they "can't find the technical service bulletin" when I send them full page documents with reference numbers, dates, and any other information they need to know, just because I purchased a car from a dealership with a warranty doesn't mean I don't know what I'm talking about, and I suggest if you want to keep a customers business, then you take their concerns seriously. My business will be taken elsewhere SOMETHING ISNT RIGHT, if I'M CATCHING ALL OF THESE ISSUES WITHIN DAYS OF PURCHASE, excellent sales experience, would not recommend coming here for anything else.

One gold star for Brad. Nice, patient dude. The rest of the…read moredealership terrible customer service. The departments don't work together, sat in my car for five minutes I. The drive through before anyone comes up to you. Everyone is rude to each other and they all seem so busy doing nothing. Once my oil changes are up I'm out.

Excellent work by Cory on the sales team! He helped us find the perfect car, was patient and…read moreknowledgeable with all of our questions, and then guided us through the process of the car's shipping and arrival.

Jesse was awesome. No games. Explained what we wanted and he put together the deal we were looking…read morefor. Scott provided additional support with the add ons we wanted. Highly recommend!

I've taken my 2017 Infiniti Q50 to Nissan of Rochester, Minnesota three different times (2022,…read more2024, and 2025) for rear-brake issues, and each visit has been worse than the last. The first brake job was fine, but after only 8,000 miles I needed a second one. The mechanic never caught the real cause -- a sticking caliper dragging the brake pad across the rotor -- and didn't even check the vehicle's prior service history. Less than 6,000 miles later, I was back again for the same problem. This time the service department told me it was "normal wear and tear," blamed me for it, and still charged $1,400. Three brake jobs in 13,000 miles is completely unacceptable. The lack of accountability and attention from both the service team and customer service has convinced me never to return, and I'll be warning others to stay away from Nissan of Rochester, Minnesota.