Gilly is the biggest scam artist of all of the entire Rochester area. When I went in to grab the…read moretitle to my car 2 weeks after purchasing it or whatever paper work I had to pick up, some lady was complaining to him about her car being screwed after only 2 months. He showed no empathy, as a true narcissistic salesman would, and then atop these things--my car did the same thing almost within exactly the same time frame as the lady! Now, 7 months later, my cars done.. screwed. And it's on a loan.. This guy better never run across me in person again. Won't be good. Screw this guy and his entire unprofessional, druggie family.

We bought a car for my daughter Monday and found it was not a comfortable car for her to drive…read more Went back on Wed and they took the car back no questions asked. Full refund. I will shop there again.

They really love the saying "sold as is". I bought a 2005 Silverado with 160,000 miles on April…read more29th from them. Sadly I made the mistake of not having a mechanic look over it tell after my 7 day money back guarantee was over. Today I had a mechanic look over the truck and ended up paying $1,600 in repairs just to use it. This doesn't include all the other stuff I'm going to have to do but can't at the moment. They found 24 engine codes, that to no surprise the check engine light didn't come on tell day 8 of owner ship, meaning likely they cleared the codes to hide them during test drive. Technically they didn't nothing wrong legally however morally I would say there was wrong doing. The rear differential of the truck had a heavy leak, both front wheel bearing were non existent, which is every dangerous, the brake lights were completely out which could most definitely cause and accident.. I've never had such a bad experience buying a vehicle. I've learned from this please take any purchase from these guys straight to a mechanic for a full car exam so you don't get screwed over like me..

Make sure you understand it is buy as is. I bought a car there and within 2 years the frame broke…read moreon one side. When I had it looked at they told me the other side of the car had already been repaired. When I tried to trade it in back with the owner's Toyota dealership I was told they would not take it as a trade in because they would never sell a car with that type of frame issue. But they did to me. When I pointed that out they then said, well the car went to this used dealership from the Mazda dealership. So because it was not the Toyota dealership they were not responsible for selling a car with a dangerous frame issue. Look at the Rft Car Clearance Center web site and it is clear that the used dealership works with and takes used cars from the Rochester Toyota, Mazda, Ford, Scion dealers in town. I understand same owner. I am done with them.

Highly recommend this business for your auto servicing. Prompt, efficient, friendly, cost…read moreeffective. One of the best customer experiences I've had in Rochester!

As a female who knows absolutely nothing about cars, I felt so well taken care of. I brought my car…read moreinto them thinking I had a much larger expensive issue and it turned out to be a small and less expensive issue. This is by far the best auto service I've received and am grateful for their hard and honest work!

If you're looking for an incredibly knowledgeable and honest auto mechanic you can stop right now…read more Because Karl from S&S Automotive Repair is your guy. We called him 7pm middle of the week on our cross country drive with our Mercedes Sprinter van. We were worried we may have a gas leak. In the span of just 20 minutes over the phone he was able to guide my husband on the issue and resolve our concerns by asking really knowledgeable questions to help debug the issue. He helped us figure out that we don't have a gas leak and could safely continue our trip and he didn't even charge us. I would highly recommend him .

We had difficulty with our transmission driving from Michigan to Minnesota. We googled repair…read moreplaces, looked at ratings and reviews and chose S & S after talking with the owner, Karl. We dropped our car off and Karl drove us back to our hotel, then came back to pick us up when the car was done. The fix was easy, plugging in a plug that our home mechanic missed during our pre-trip check. There was no charge for that fix. It happened that we needed new rear brakes. We had A&A replace those for a very reasonable price, so their kindness brought them additional business!! We highly recommend them!

Dusty was awesome to work with during a vehicle claim through insurance! He was easy to get a hold…read moreof if needed, set expectations on timelines for repairs and kept me updated throughout it all. Is very knowledgable in handling auto claim situations and knew how to work with my insurance company to make sure things went smooth for me as the customer, I had zero stress/worry. Highly recommend!

I've had Dusty repair 4 vehicles. It's wonderful to actually talk to the person who owns the…read morebusiness and repairs the cars ....because he's skilled and cares. I wouldn't let anyone else touch one of my vehicles.

The process from beginning to end was very professional; the communication was great and the entire…read moreteam was friendly and extremely helpful.

Brought my car in - they broke a piece off in my engine, and told me they wouldn't fix their…read moremistake. Should be reported to better business bureau.

As always, excellent service. Great attention to detail. A very satisfied customer with both of my…read moreToyotas.

If I could give zero stars I could. 1hour & 45 mins to get a key fob, just seems ridiculous but…read moremaybe that's just me? But let's back up because maybe this all sounds like I am overreacting to someone just seeing the first headlines. I made an appointment over 2 weeks out to get a new key & fob. I was told they had the key in stock. The day of I called to make a modification to my appointment as I didn't have extra time to have them look at the recalled part. To have the guy tell me they didn't actually have a key or fob for my appointment. 5 mins later I get a call saying, they do have my key and they can still get me in. Being told 20-30 mins should be how long it'll take. Upon arrival, they couldn't tell me how much the key or fob was going to cost. They told me it would be 45-60 minutes for a key/fob. At almost an hour of waiting I was then told it would be another 20-30mins since they were having trouble with my key, ended up being 45 mins. I will never be going to this dealership for anything ever again. They were beyond disorganized. I would not recommend them to anyone.

A friend suggested Jim's to me several years ago because I was frustrated with poor service and…read morehigh prices at other shops, and I've been bringing my vehicles here ever since. I highly recommend Jim's. They deliver superior value, from accommodating customer service (Kassie is amazing) to high quality and timely repairs.

We have been going to Jim's for a few years now. They are always professional and to the point…read more We will continue to go to them. Keep up the great work everyone.