Dillard's at Coralridge Mall has the most helpful, courteous customer service of any store in The mall. The merchandise is always neat, tidy, organized and easy to locate. Associates are eager to help, knowledgeable and very friendly.
On one occasion, I observed a young woman patiently helping an older woman find just the right handbag that her wallet and cell phone would fit in, never showing irritation, but instead, spending well over 30 minutes helping the woman.
Another time, a man was looking for a gift for his wife. She had given him a short list of items she liked but he was confused as to colors. The saleswoman (by listening to his description of his wife & by looking at an image of her) helped him to find the perfect hues to compliment his wife's coloring. She even suggested little extras he could add to the gift to make it all mesh together.
I've read some not so nice reviews here, and in my opinion, they seem to have been written out of spite or perhaps just plain nastiness. The complaints seem superficial and without giving Dillard's a venue here, they help no one.
To the young women expecting security to let them into the store to pick up their keys/gift card...it's store policy that no one, for no reason is allowed back into the store. Any found objects are locked away immediately after finding them and they cannot be given to the owner without proof of ownership, not to mention they must be given back by a store manager during store hours.
Security is not there to be your best friend. When the doors are locked, security has orders not to let anyone into the store for any reason. That rule is in place to protect not just the store, the merchandise and the guard but any customers involved as well.
Price adjustments are never allowed due to the computerized system in place. The only thing that could have been done was to return the item and re-purchase it. These rules are in place to avoid shrinkage and/or to insure the item in fact was purchased at that store and not a discount store.
Finally, if a person feels they are being followed around any store, the thing to do is stop and ask said security guard if there is a problem. Complaining about it after the fact does no one any good, nor does it allow the security guard the opportunity to explain their actions. Security guards do their job like anyone else, and sometimes following random people is part of their job. Being "....just a short person with a large bank account" doesn't make you immune to the temptations of theft and threatening not to come back to a store because one is embarrassed hurts no one but the former customer. No one cares about your bank account and mentioning it is in bad taste. If there is a problem, ask to speak to a manager, don't leave the store. Nothing can be done if dissatisfied customers don't let management know immediately.
Finally. I am NOT a store employee, nor do I have any family that works at Dillards. I am a customer like any other and in fact I have been a loyal customer for over 20 years. I go to Dillard's weekly...between 1-3 times a week and I am very satisfied with everything connected to the store.
To anyone reading this review. It is unsolicited and will in fact be placed in other places on the internet. Read all reviews with caution, consider the source and learn to recognize an immature, petty reviewer as opposed to one who through years of experience shopping knows enough of the workings of the store to explain the "slights" other reviewers have mentioned. Enjoy Dillards! It's a great store! read more
