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Eddie Bauer

3.0 (6 reviews)
Closed • 11:00 am - 7:00 pm
Updated 1 month ago

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Von Maur - Plethora of Products!

Von Maur

4.2(10 reviews)
2.2 mi
•$$$

The Chanel Cosmetic counter is the place to go for helpful advice on how to enhance your face. Of…read morecourse the products are $$$, but in terms of quality, retention, and overall results you cannot beat the value. My go to person is Lisa. A sheer delight to work with giving reasonable facial tips.

MAN does it pain me to write this review. I've had a love affair with Von Maur for over a decade…read more And boy, oh boy do I miss my random shopping getaways pre-pandemic. It has been my go-to for formal wear, Iowa Hawkeye gear, shoes, accessories, swimwear and more over the years. But this summer they changed their return policy. I think a lot of it is pretty standard... - Return within 90 days with a receipt: Receive purchase price back to original form of payment - Return after 90 days with receipt or anytime with a gift receipt: Receive purchase price as merchandise credit only. - Return without a receipt: Receive current selling price as merchandise credit only. My issue with this change is with their new FINAL SALE policy. - They cut the tags off your brand new items to ensure you can't return them. Therefore my newly purchased, never worn item that I just so happened to score a great deal on... looks not new. Possible pre-owned. What if I planned to gift someone that item? Don't they deserve to know it hasn't been worn and is right off the rack? (Or in my case, I got a supposedly unworn bikini without any tags... which was unexpected. And kind of weirded me out.) If you need to scribble on the tag, over the barcode-- go for it. But I go to Von Maur for the experience and the unique items sold there. It is tacky and off brand to send new items sans tag. (And when I contacted customer service to express my opinion about said two piece. I was basically shrugged off.) I buy plenty of thrift items for myself and even they include a tag... just sayin. This would be a two star, just because of how I feel about the new changes. But I still stand by Von Maur as a quality store. This change may stop me from getting certain items here now. (#shopsmall, #shoplocal) But it shouldn't deter you from getting full-priced items here!

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Von Maur - Quality Selections!

Quality Selections!

Von Maur - Christmas 2017

Christmas 2017

Von Maur

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Kohl's

Kohl's

3.0(14 reviews)
0.6 mi
•$

Kohls hired a company called the retail equation. This company has convinced Kohls to deny returns…read morethat FOLLOW THEIR POLICY. I personally have never returned anything without a receipt and on time. Suddenly they said I couldn't return a DEFECTIVE purse, ordered online, with receipt. I DID NOT get a verbal warning. In the past couple of years I shopped for my elderly grandmother, my two kids, myself, my husband so maybe use some critical thinking skills when you look at a list of returns......maybe they are for multiple people in a family. I admit, I did things like purchase 10 pairs of shoes so my 95 year old grandma could find a pair that were comfortable. I did the same for clothes. I told the cashiers exactly what I was doing. I also admit I returned 9 pairs of shoes and multiple items of clothing and explained to the cashier why. My grandma can't go to the store like so many others that are home bound, so congratulations you have made it harder for the elderly to get things they need from your company!! Shameful! I also did the same for my mom who had Alzheimers. Some of my returns were because I received dirty and /or defective stuff from orders online. Lack of packaging is why for most. Delicate items like bras came snagged and dirty thrown in a box. I received sizes I did not order. Do you expect me to keep wrong sizes? I did order some things on accident because the items were in my cart. My bad! I pointed all of this out when I returned the items. How exactly are we to shop online without having returns when the store doesn't have it to try on or to look at colors and styles? I am now stuck with a DEFECTIVE purse. How is this even a business tactic? Who would think it is a good idea to not allow valid returns abiding by the company policy? Customers won't go back concerned it will happen because no guidelines are provided. Kohls refuses to tell customers how many VALID returns are allowed which is extremely unethical. I did the dispute process which is a joke. Kohls confirmed I had too many returns. How many is too many.....no one will ever know. Are you forcing customers to keep merchandise to increase revenue? That is sure what it seems like because I am not a criminal or committing fraud.

On April 18, 2020 (during quarantine and this store was open for pickup orders) I ordered a Dyson…read moreBall Animal 2 Upright Bagless Vacuum for $423.99. I ordered the product online and picked it up at the Coralville Kohls location. My order was ready for pickup 1 hr and 34 minutes later. I was excited! I told the guy to place it in my back seat. I went home and placed the box near my door. After eating dinner and relaxing for a bit, I noticed the box was disfigured. On one side it wasn't professionally packaged. The box seemed like it had been used or ripped open before. My gut instinct was, "please god, don't let this be a used product!" It sure was. I was angry and so many emotions ran through my head. I could not believe it! I started opening the box to find the whole product not professional wrapped or organized in the box. It looked like someone used the product and placed it into a big bag and stuffed it into the box. The Dyson cleaner head had human hair and debris attached to it. The body of the vacuum looked used and not clean. The Dyson bin had dirt and other filthy stuff in it. I couldn't unravel everything as I was totally disgusted and pissed off. This product was a lot of money and they gave me a used one. This was BAD customer service. I called Coralville Kohls location since that was where I picked up the item. I told them they gave me a used product. The guy said they couldn't exchange the item because the store was closed and I could return it when the store opened (which was pending b/c of COVID19). I told them, they were quick to accept my money for the purchase, why couldn't they exchange it for a different one. I got nowhere and they were not empathetic to the situation- another sign of bad customer service. They didn't apologize on behalf of Kohls when this product was at fault. I then tried customer service support online and on the phone (the Kohls corporate number), which both took over 30 minutes to get a person. The online support took 32 minutes and the phone representative took 44 minutes. The online support woman reiterated the same statement as the Coralville guy about returning the item when the store opened. Her responses were really slow, like 5 minutes to respond. This was another example of bad customer service from an online feature. It was a long wait to get a representative online, and then they reply slowly. It was also difficult for her to provide clear and understandable answers. The woman on the phone ended up hanging up after being on for 4 minutes. I had to wait 25 minutes to get someone on the phone again. Whether it's a faulty phone system or rudeness, it's still bad customer service. This time around, it was a different woman and she helped a lot. She was able to send a UPS guy to pick up the product and then issue a refund on the product. I was happy that we started the process of issuing a refund. May 6th, 2020 was the 10th business day since Kohls received the product (doesn't include shipping/receiving which was 3 business days) and quarantine was still taking place. I still didn't receive my refund of $423.99. I called customer service and waited 42 minutes. The guy stated that my refund wasn't completely done so it never went through. I was really upset. He put in a new request and said he would flag it so the reimbursement people can see it and process it quickly. I received my refund three days later. Through this experience, I've learned that Kohls customer service sucks and they don't put the customer first. They can improve their customer service by addressing some of the topics I mentioned above and the wait time. Also, shame on the Coralville Kohls staff who took advantage of a customer during the pandemic. I hope no one has to endure this type of experience.

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Kohl's
Kohl's
Kohl's - Its perfume!

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Its perfume!

Windsor

Windsor

1.0(1 review)
0.0 mi

Shopping at Windsor today, 5 pm on a Saturday and experienced the worst customer service ever…read more There was a very long wait for the fitting rooms, we waited for twenty minutes and were halfway to fitting rooms when their employee started scolding the entire store like we were misbehaving children- she yelled for everyone to hear, stating we all lost privileges to the fitting rooms because people aren't picking up after themselves so fitting rooms were closed. Many people mentioned how long they've been waiting as well as the fact people were polite in line and again were told we all lost our privileges to a fitting room and if we don't like it we can leave- exactly what was done not only losing a lot of business today but future sales as well. Looking at Google reviews this is a huge trend of this store so I question if it's policy and acceptable since it is a long standing complaint but its terrible business. There are too many options of where to spend our hard earned money to do so at a place that treats customers so terrible- fitting rooms aren't a privilege, it's a must prior to people handing over their hard earned money for your merchandise. I will never return or reccomend abd hoping to save someone the frustration we went through wasting our time in this store today.

From the owner: Founded in 1937, Windsor is the leading special occasion fashion brand providing glamorous,…read moreon-trend styles for all the occasions in a woman's life. Women come to Windsor to find that perfect look for all of life's important moments from a formal dress for their first dance to a graduation dress, to that perfect wedding guest dress. Visit Windsor near you in Coralville to find the latest trends in women's clothing, from bustiers to cargo pants, to elevated cocktail dresses and formal dresses for everything from date night to New Year's Eve outfits. Shop Windsor at Coral Ridge Mall.

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Windsor
Windsor
Windsor

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Eddie Bauer - shoes - Updated May 2026

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