I want to give this place 5 stars because service and matcha were great, but the tea is not strong…read moreenough. The workers were the best part of the experience. So positive, friendly, and offered swag which was very nice of them! Both drinks excel in very good matcha, but both failed in the teas. You could only get a light taste of Jasmine or Peach Oolong which was disappointing. Also, for the price they only have small cups, making them expensive. Overall, work on your tea strength.

I've been to this tea house many times, as well as several of their other locations, but my…read moreexperience tonight, 10/03/26, left such a bad taste in my mouth that I don't plan to return to this location and am reconsidering supporting the brand altogether. We arrived close to closing, and I was initially hesitant to go in for that reason. However, I saw another group of several people entering at the same time, so I assumed they were still accepting orders. That group was welcomed inside with smiles and allowed to place their order. When we approached the door immediately afterward, the reception was completely different. The smiles disappeared, and we were essentially shooed away and told we could not order. What made the interaction particularly uncomfortable was the obvious difference in how the two groups were treated within moments of each other. From what I could observe, the most noticeable difference between our group and theirs was the color of our skin. I can't say what motivated the staff's behavior, but the disparity in treatment was significant enough that it left us wondering whether race played a role. If the store was closed and no longer accepting orders, that policy should have been applied equally to everyone. Allowing one group to order while turning another away moments later is difficult to understand and left us feeling unwelcome. At minimum, I think the staff at this location would benefit from additional training on consistent and equitable treatment of customers.

We enjoy coming here. The latte is good, and I can usually find nice last minute gifts for anyone…read morewho enjoys coffee and cute coffee mugs (like me!) The parking is easy and quick enough, especially in the mornings and off peak hours. It's always between LaColombe or Blue Bottle for these morning hours, but we usually end up at LaColombe :)

Cofffee is so good I definitely well recommended it has that rich taste in it…read more Great service always being positive with customers and very polite when ordering Clean environment to sit and chat with friends and family definitely will becoming back

This place gets busy and crowded, and is okay--coffee tastes better than Starbucks. But, I had to…read moreinform the barista a few times that my order was incorrect. This may be due to the cafe being short staffed & overworked. Service & coffee is nothing special

I'm not a huge matcha girly so I think this place is just okay. It's definitely the best coffee…read moreplace within Century Park though. I've tried all of the teas and they're pretty weak and flavorless, and I've tried the strawberry lemonade, which is pretty good (hint: it's sparkling but you can request it to be made with still water for a classic strawberry lemonade). Get the cloud drinks if you want the classic experience though!

This New Zealand ice cream shop is super aesthetic and has delicious and unique soft serve ice…read morecream. The staff was super friendly and gave us a free sample of their most popular flavor: the Hokey Pokey. It was a caramel toffee like whipped soft serve ice cream with toffee dust on top, but it felt light and not overpoweringly sweet. We ended up ordering the hazelnut Hokey Pokey which had bits of hazelnut and dark chocolate on top of a the Hokey Pokey flavor mixed with hazelnut. Absolutely delicious! Do yourself a favor and try some NZ ice cream here. You won't regret it!

It was a VERY hot day in LA, and after having ramen next door, we decided to cool down with a small…read moreHokey Pokey ice cream. The last time I had Hokey Pokey was in New Zealand more than 10 years ago. I absolutely loved it back then and ate it almost every day during my trip, even though we visited during winter! So, of course, I had to try it again when I saw it here at Hokey Pokey LA. I have to say, it's pretty darn close to what I remember. Although maybe my taste buds have changed a little over the years because this time I found myself wishing there were MORE toffee pieces. Kind of like a McFlurry where the toppings are mixed all the way through so you get a little bit in every bite. Hahaha It was delicious, creamy, and exactly what I needed to cool down on such a hot day. The small size was actually more than enough for me to enjoy without feeling too stuffed. A little taste of New Zealand right here in LA.

Visited Cafe Knotted at Westfield Century City to have some Korean desserts and pastries. Excellent…read morecustomer service by the young man that helped us. He informed us of their most popular items on their menu. During this visit we tried their Banana Pudding Donut, Fresh Strawberry Milk Cream Donut, Roasted Sweet Corn, Chocolate Chip Cookie, Hazelnut Latte and Caramel Latte. All 3 donuts were good and not too sweet. The Banana Pudding Donut was yummy. You can taste the banana that blends in well with the creamy pudding. The Roasted Sweet Corn was unique in taste. It was my favorite. Fresh Strawberry Milk Cream was also delicious. There's a hint of tanginess that balances the sweet taste of the donut. Hazelnut Latte and Caramel Latte went perfectly well with donuts and Chocolate Chip Cookie. Their Chocolate Chip Cookie is plentiful and contained lots of chocolate chips. Cafe Knotted is now added to our go to list for yummy pastries and donuts. We have also informed our social circles to try this place out. Can't wait to come back and try other food items on Cafe Knotted's menu.

I'll never visit here again. I don't usually stop at places unless recommended by someone, but this…read morewas a terrible experience. The strawberry matcha was gross--but also the staff didn't seem to really know how to make it? Grainy matcha, and they used the verrrrrrry last remnants (I'm talking squeezing out droplets) of a squeeze strawberry mix. The worst part??? The service. Absolutely terrible service. It was a hot day, and so we asked for ice water with our order. You would have thought we were ASKING FOR GOLD, the way the employees got so huffy and rude!!! After confirming we were Paying Customers, they proceeded to talk under their breath about how they were going to switch to bottled water so "people couldn't get free water" anymore, suuuuuper cool to hear! I didn't think asking for water with a $25 order would be crazy, but they sure went out of there way to make sure I did!!! Weirdos. So yes, I'll never be back here, bad service and bad drinks/donuts, hope it closes!

Been here before and the food is generally good, but service has always been touch and go. This…read morevisit was a step down even from that. Walked in on a Sunday around 11:30am, restaurant maybe a quarter full. Seated in a corner with incomplete silverware, no menus for several minutes, no water for even longer. Waited another 10-15 minutes with menus in hand before anyone came to take our order. The food wait aside, what really stood out was the lack of basic check-ins. No "sorry for the wait," no acknowledgment, and when I finally asked for the bill, the manager came over with the terminal, took payment, and walked off without much of a follow-up except to hand over boxes. Just a little warmth goes a long way! Food, when it arrived: * Landwer's Pancakes: the highlight. Three pancakes tall with seasonal fruit, whipped cream, Nutella, and maple syrup. Delicious and a generous portion. * Croissant Sandwich: disappointing. Tough, chewy croissant with thinner filling than the bread size warranted. Hard to get a clean bite. The Century City location is convenient, and parking on weekend mornings is easy before the crowds roll in.

I've been to Cafe Landwer a few times over the years, and it was usually decent. After today,…read morethough, I don't have any interest in returning. My friend and I made a reservation for outdoor dining for brunch. We arrive right around our reservation time to find nobody at the podium. After a few minutes, a woman comes up and asks, "For two?" before immediately turning around and walking the other way, to which point we stop her and say that we actually had a reservation which we gave her all the details for. She stopped for about half a second, grabbed menus, then turned around again and brought the menus to an indoor table, then just walked away without making eye contact. She did not even tell us to follow her nor say a single word to us once we were seated. No worries, right? Wrong. We perused the menus and waited for about ten minutes, with no staff members coming by to help us. We started looking around to try to flag someone down, but each staff member was either not looking in our direction and/or wearing a different outfit from the next staff member, with some outfits almost having a nightclub aesthetic than wait staff. Eventually, another individual comes by our table and, again, without greeting us or making any eye contact, aloofly says, "Just order off the QR code," which we didn't see because the menus were covering it. Now, my friend who I was with works in the mall, and I know the restaurant offers a discount for mall employees, so as the employee was walking away, I called out and asked if we would still get the discount if ordering off the QR code, and he said yes. Note that in all the times my friend and I have eaten here in the past, it was always traditional table service. Then, we go to place our order, and after adding everything to the basket, it tries to charge my credit card. At this point, almost 20 minutes had gone by since we arrived, with still no single greeting or water or silverware set or anything. I get up to speak to another waiter who was helping nearby tables, to which I am again told to just order off the QR code but was reassured that the mall discount would be applied once the tab was settled. So we oblige and place our order through the portal. Several minutes later, the same waiter who I had most recently spoken with had come to our table (mind you, this is the first time someone came to our table in the entire time we were seated) and said that the restaurant was out of some of the items on our menu. And it was at this point that we FINALLY got waters. At this point, we had to look through the menu again, but it was getting to the point where we were going to miss our movie, so we had to just abandon ship and eat at the mall food court. Upon leaving, the only acknowledgement we got was from the first woman who "brought" us to our table, which was a petty smile and wave. Allow me to make myself clear. I hold no animosity against any establishment for being short-staffed, for requiring QR code ordering, or for being out of ingredients. This stuff just happens. What I do have an issue with is the astounding lack of any grace or hospitality, without even a simple "Whenever you're ready go ahead and use the QR codes on the table" or even a welcome. It just felt as though every person was just trying to get by with doing the bare minimum, and every employee had attitude. Even the couple next to us, who had been seated before we arrived, never got acknowledged. It's honestly a shame, because many of the items here are great, and the offerings are unique, but if this is how Cafe Landwer chooses to operate and treat its customers, I won't be back.

Cute little shop with friendly staff. Good cold brew and some snacks. A good place for a break and…read moreenergy boost between shopping. Not many seating options though.

Nathan and Helen were dope. Both handled a virtual line of humanity with the ease of a kid playing…read morewith his favorite Lego set over and over. Both my guests and I ordered the mocha, I with only half the sugar and she went all in. Lol Both orders came out perfect, and this made for great holiday experience.

I came to this location of Cha Cha Matcha and tried their Cha Cha Cloud. Staff was really friendly…read moreand cheerful. The Cha Cha Cloud matcha was smooth and earthy, and I loved the creamy cloud topping that added a nice richness and subtle sweetness to the sip. There was a good contrast between the strong matcha flavor and light, fluffy cream on top. It was indulgent and something I'd order again!

I have been a Cha Cha girlie since the OG Broome Street Nolita days in NYC so understand that what…read moreI'm about to say comes from a place of deep love and pure shock. The Century City location is adorable, the aesthetic is giving, the staff is SO sweet. I got the strawberry matcha, husband got straight matcha, and somehow both of us got a whole lot of nothing. No matcha. No strawberry. They both looked amazing but looks clearly did not equate to great tasting in this case. The Bev Hills location did NOT do us like this. Also, one of the girls called ube "oob." I thought this was a TikTok myth. I was not prepared to witness it in the wild. Century City I am rooting for you. Get your matcha together. Show em you're one of the OGs!

Cafe latte. $6.50 one with oatmilk, one with reg. milk. My local Starbucks makes better expresso…read moredrinks than their barista here. 3rd time wasn't the charm. I'm still sticking to my original review. Cashier/ barista is not too friendly. She seems to hate her job and her customers. Do yourself a favor and go downstairs to the first level and have Lavazza for your coffee. You'll probably enjoy it more.

"Better ask SAUL" who has been there since the inception opened within Eataly. Extremely…read moreknowledgeable, and knew his products. The coffee is top notch! The cakes are delicious! Service is absolutely fantastic! Ambiance is ok, it's not like being in Italy, but there is a "bar" at the end where you can suck down your caffeine! Looking for quality without having g to head to Italy, run (don't walk) to this delicious Barista! Best of all, if you buy their beans, they will grind it for you.

If you're looking for a caffeine lift while shopping at the Century City mall, I recommend this…read morelittle place. It's located on the second floor, right in front of the Adidas store. It's a free standing coffee shop. You can also grab a bakery item, if you're looking for a snack. There are three cute little paintings hanging on the wall. There are a handful of tables and chairs around the place, in case you want to enjoy your drink here. There was an extremely long line when I got here, so I did a little shopping prior. Luckily, the line dissipated. It's a rather tight space inside. The drinks are all listed on the wall behind the counter. They offer both coffee and tea, signature and seasonal drinks. Ooh, banana cream latte ($9). Seasonal. Yes, please. It was so good. My sister and I both ordered a large banana cream latte, whole milk, light ice. They top it off by throwing in a banana chip. It was rich and creamy, but not too sweet. Staff are friendly and efficient. They call your name when your drink is ready. I had trouble sleeping at night. Forgot I had caffeine way too late in the afternoon.

Cute spot with a trendy vibe! Drinks were good we tried a couple (including matcha) and they were…read moresmooth and nicely balanced. Service was quick and the space is clean, though seating can be limited. Overall, a solid place to grab a drink while shopping in the area.