Caleb was so welcoming and kind! I will Be returning only if…read moreCaleb is working!!!! Thanks for the hospitality.

It has been a couple of decades since my last visit…read more 1 they moved 2 they are just a "snooty" helpful as my experiences from 1988-1992. Used to think it was just the "poor college kid" treatment but even as middle aged person they still give you the you should appreciate us approach. A decent selection of outdoor clothing, a much smaller selection of ski boots and ski than I recall. They also resell LL Bean items. Footwear associates were quick to offer assistance. When checking out, be prepared to pay a premium to the local shopping experience and the tacky "who assisted you?" obviously for a commission credit is uncomfortable!

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

They have great gear!! The staff is super friendly and helpful! There's usually a great selection…read moreto choose from, with the newest technical gear you need. Shoe selection is great

Why I shop online…read more I've used a wheelchair for over 40 years. I like shopping locally. I'm used to people talking down to me, treating me like a non-existent black hole. I'm used to people being mean, rude, and condescending. I get that. I live with that. Yesterday I went into the Mountain Trails store on the Loudoun Street Mall. I've shopped there many times before. The help has always been kind. I use a service dog. He's well trained. He's been in many local stores including the Mountain Trails store. Just this week I spent over $100 in the Mountain Store. Yesterday was one of the most embarrassing episodes of my life. As soon as we rolled through the door a demonic old man began screaming at my dog to get out of his store. "This is my store, and that dog needs to get out", he yelled over and over. He never spoke to me and never used a civil tongue. It was as though he was possessed, screaming, "This is my store, Get out of my store." He was a cretin-like creature spewing a litany of embarrassing, abusive, demeaning shouts that drew the attention of everyone in the Mountain Trails store. Now, he could have come to me expressing his concerns, but he was unable to look me in the eye and speak to me like I was a normal human being. He just kept screaming at my dog. I did what I always do in the face of ignorance, I ignored him, hoping he would just stop. I went to the counter and bought the one object I came for. I paid, and I left. I will never shop at the Mountain Trails again, and I encourage everyone with a disability of any kind to avoid shopping at Mountain Trails on the Loudon Street Mall. Save yourself the embarrassment of the screaming, humiliation, and sadness of this old man. The old man was unable to treat me like the good customer I was. I pity those, like this old man, who harbor, tolerate, and practice such discrimination against all who are different. It is his store as he made perfectly clear and I was unwelcomed. How unfortunate that such bigotry against all who are different gets celebrated. Amazon never sees my wheelchair, my dog, or my disability. And, that is why I will be shopping online. Oh, and it's cheaper, delivered the next day, in any size, color, make or model that my heart desires with a 5% discount every day.

This is a large store with a large parking lot. It has every camping need you might have…read moreavailable. It was expensive compared to prices you might find online. The staff were super friendly and attentive. They were willing to help at every turn. It was a nice store to stroll around and look at the vast amount of gadgets they have.

Day 1 of grand opening today and I made sure I stop by and check it out. It replaces the Toys R Us…read morestore. Space-wise it's smaller than other outdoorsy stores in the area but the gears it carries somehow seems more unique and enticing and of higher quality. I know it's grand opening day and the number of staff may be inflated, but service here definitely stood out from its competitions. Aside from help on the floor, there is a bike service shop and a hiking trail mapping station; on top of that they offer trade-in and rental services. I think this co-op establishment has a tradition of taking vested interests for the betterment of trails and parks in the local community. So that's great news for hikers and bikers like us! They have life time membership program so make sure you sign up before your first purchase to take advantage of immediate discount for members only. The $20 cost is one time but the 10% dividends on purchases are lifetime.

This review is from the perspective of an AT Thru-Hiker…read more This is one of the best outfitters on the trail. It is a small place but it has all the stuff I want. They have Ankers (the four charge one and 7 charge one) All the best AT books Permethrin and Bug spray Sawyer, Katadyn, and CNOC Bronners represented Darn Tough is represented and they do the exchange if you have holes in your socks No clothes but who needs that? Hikers get snickers and there is a hiker box The employees where just awesome. Great for a small gear purchased

We went in to look around and bought two Native Slayer kayak's good Prices. Cheaper than on line…read more Had to order the second one and they got it in quick. They helped me load them and went over everything with me. If your buying a kayak check them out. Thanks for all your help.

Historic hiking store that offers every amenity for the outdoors. As a former rock climber of the…read morehills of West Virginia, it is fun to see the accessories available for the serious camper, or the day tripper. How they get all the stuff crammed into this small space is marvelous, and typical prices for outdoor gear. Neat footware out on the balcony, and the tiny stream running through the basement make this a must see and enjoy store if you are visiting Harper's Ferry!

Came in off the C&O trail and simply asked "do you do minor bike repairs?" and the immediate, and…read moreserious, response was "no way in hell will we touch your bike." Wow, could not have been any ruder to a fellow biker in need of assistance.

Came to this store for the first time last year! I heard about it from my boss as her husband is…read moreone of the owners and she knows I'm a very outdoorsy person! I went in the first time and wanted to buy a bag as I really enjoyed the Casual Adventure Outfitters logo! Also the staff is super friendly and very knowledgeable! I live in Arlington and not far from the business and I'll have to swing by again soon before hunting season starts as I hear by so many that the knife collection is impeccable!

This outdoors store is jam packed with pretty much anything and everything you'd need! Very busy…read moreinside and had a community feel. The staff are super helpful and you will not be standing around waiting to ask for a different shoe size. Dogs are welcome and they have a resident retriever named Lacey. Highly recommend stopping here if you're in need of anything outdoors/hiking/camping/sports.

Outdoor gear and sportswear & footwear, the value of their products is terrific. Looking for an…read moreinsulated Duck Boot type and Zack the young salesperson was extremely helpful with the Fit. Being a new store it is pretty well stocked with quality products and selections

Amazing selection of outdoor clothing and shoes. They had all the basics for hiking and camping…read more Good value and great seasonal selection for summer. The service was excellent and very helpful.