It's a big chain sporting goods store, with a huge selection. The store interior is enormous, and there's plenty to look at and choose from when you're shopping. However, there never seems to be many staffers to help you unless you are in the shoe section. They all seem to hang there and rarely turn up in the less popular sections. If you need help and you're not in the shoes, good luck. Dick's has a pretty big selection of North Face items, almost as many as REI. It's almost weird how many obscure, hard to find North Face jackets they have. As good as a hard core outdoor goods only store. Last thing: the management is quick to fix mistakes. I bought something and they forgot to take the anti-shoplifting tag off. I brought it back the next day and before I could even get righteously indignant about it the manager gave me a $10 gift card as an apology. I was floored, most big chains don't react unless you're really pissed. read more

Worst customer service on the floor. I needed help finding a jacket. I went searching for an employee to help with on all three floors. Couldn't find a single person who worked here to help. This store just lost $300 from me. read more

Lord have mercy, the customer service here stinks to high heaven. Sports Authority, I am so sorry I cheated on you. Please, oh please, take me back. I swear I will never wander again. Dick's may have a tremendous selection of goods but a mess of sullen, unhelpful staff (if they were even around) totally changed what would've been a glorious sports shopping day into a, "Why am I spending my hard earned money here?" Several small incidents of a yeah, whatever attitude but the snapping point for me came when I decided to get a pair of those snazzy, upscale running shoes to finish off my snazzy new running gear. Fashion, I know, but a girl's gotta look good while she's making tracks. 1st set of shoes was the same old style I currently had and yes, not the most expensive. Sales guy dumped the boxes on the bench and walked away saying over his shoulder, "Call me if you need anymore help." Tried on the shoes and realized at this point, I needed more stability and shock absorption. Time to get the top of the line shoes. Looked around for a sales person but they'd all disappeared. One guy finally emerged after several minutes. I told him what I was looking for. He was very polite, yes ma'am-ing me like there was no tomorrow. I asked him to try on two high end shoes. No problem, he says. Be right back. 10 minutes later he still hadn't returned. Um, hello? I wanted to try on the $150 - $180 shoes? Were these just not high end enough for you? Decided that it was just a sign that today was not the day I would get my colorful new running shoes that would make me run like the wind. Final summation for this store? Dick's = icks. read more

I called and tried to ask a general question to the operator but instead he just put me on hold for five minutes. When someone else answered they told me I could order an item on their website and have it delivered to this store. That was, in fact, false. I can only have it delivered to my house. "Awesome" customer service. read more

I came in on 12/20 to buy an Atlanta United shirt to give as a Christmas present. At first I couldn't find the shirts, so I asked an employee and he told me exactly where they were. He was very helpful. Then when I went to check out, I saw the line wrap half-way around the store with over 50 people. I was a little upset that the line was so long and that I would have to wait in it. However, the line moved very quickly; much quicker than I thought was possible. The cashiers and the people working near the registers directing people in line were very fast and efficient at their jobs! I ended up only staying in line for about 10 minutes when I thought it would be at least 25 minutes. Also, since this was a gift, I asked for a gift box and the cashier pointed me toward the exit where they had a large stack of gift boxes that were easily accessible. Overall, I had a really pleasant experience and was very impressed with the speed of the cashiers. read more

Dick's would get four stars just for having an extensive selection of Diamondback bikes (I bought a Diamondback Insight, last year's model, for $120 off list), but I've also found it to have a good selection of camping equipment, shoes and clothes. Between Dick's and REI, I'm set for outdoor stuff. read more

Three floors of sports shopping can be a bit overwhelming, but Dicks is easy to navigate and every time I've been here there have been more than enough sales associates to answer the questions I may have. I have purchased exercise equipment here and shoes. I've been happy with the quality of the products and the prices. The store has a rock climbing wall in it and that makes it different from the usual sports stores. I see people who look like they are receiving lessons every time I come in here. read more

Great quality and selection, but the prices are predictably full Retail. It is a one stop shop for all your family and friends sporting gear. read more

2 out of 3 employees I spoke with were extremely rude. Whitney was the woman checking me out at the front. She was extremely unpleasant and rude the entire time. She looked miserable and angry. She couldn't properly answer any of my simple questions about exchanges and made me feel stupid by repeating over and over "do I not make sense?" She also mistakenly charged me MORE than the item actually costs!!!! I will not be returning to this Dick's due to terrible service!! read more

The night I was there, there was no customer service. It seemed like everybody went home for the evening in the sneaker department. I just grabbed a pair of sneakers off the clearance rack and left. read more

If you're a dude, they probably have what you need. If you're a woman looking for anything other than yoga pants and coats, keep walking. Tons of men's options, painfully few women's options. read more

TERRIBLE service ANDRE at the register was rude when asked about benefits about getting a card for points, smacking teeth and rolling eyes THE WHOLE TRANSACTION. location NEEDS NEW WORKERS. read more

Dick's Sporting good BLACK FRIDAY SELL, is a JOKE I went there the Saturday before black Friday. All the prices for there guns were a least $20 cheaper. They jacked up the prices just to give a sell. I talked to the employee that helped me the weekend before and he said, Yea they do it all the time. I was hoping to get a better deal on this so call Black Friday. Now the prices are even higher, and if I'm going to order during cyber week. I will pay the same price as original plus shipping. People don't like to shop were they get DICK OVER. read more

I haven been to dicks sporting goods at other locations outside ga. But This store is huge! They have a great selection of activewear and other stuff. I was looking for a knee brace for my dad. Latania , the girl working there was very helpful and sweet. She opened the knee brace pack for my dad and asked him to try it on. She also helped him find the type of knee brace he wanted. She was very pleasant. Rest of the staff was good as well. I can't believe I never visited this location. I think I will be going back soon. Thanks for reading. read more

Jimmecia was the RUDEST cashier I have ever encountered. Her manager was close enough that I saw him wince at her behavior and said nothing. If that's the way you are going to treat customers I can go elsewhere read more

Maybe I shouldn't write a review right after leaving an establishment. Maybe I should give myself time to calm my spirit. No No No! These people have the worst customer service on the planet earth. They are standing up front with their eyes crossed and this Beavas and Butt-Head "duh" look on their face, while you're in the dressing room ringing the bell for them to assist you. Yes I used that bell and waited for 8 minutes, no response, then I called customer service from my cell phone still no response. For an entire 15 minutes I was standing in Dick's dressing room waiting for something very simple. I needed a different size shirt. Their jobs are like a joke to them. But at the end of the day I can shop online. Besides, if I shop online there is no attitude and since the sales people at Dicks in Buckhead aren't familiar with the product line anyway, why not shop online. I only really purchase Nike. So I know my size and they fit me well. But this new company I wasn't familiar with "Calia by Carrie Underwood" great fit but I just wanted to see if a different size would be better. Well Dicks why do u think I go to Starbucks every morning -- coffees number two and customer service is number one. You lost a $300 sale.....which way did they go, which way did they go duh. Out the door. Get your store together Buckhead Dicks. Just an update they have improved a great deal since the review up top. read more

So far the biggest and best Dick's sporting good I have been to. Great place to find a last minute gift or just something for yourself. They do have a bunch of good deals going on during the holidays. It has three floors so you're more than likely to find at least one thing you like. The third floor has a bunch of discounts sections. I only wish that the soccer section was as big as it were before like they barely sell any team jerseys anymore. I do get a lot of my falcons appeal from here. They do have a 10% discount for military. Cashier is friendly & willing to help if needed. read more

This Dick's is massive and well endowed in every way BUT stop following me around like I'm a shoplifter! And they only let you try on two items in the dressing room at once (after three different salespeople will tell you "ma'am--you can only bring in two things" when all you're doing is asking where the dressing room is). No fun when you're trying on 15 golf shorts and skorts. If they could just give the employees on the 2nd floor a chill pill and change their dressing room policy, I wouldn't be so hard on this big Dick's. read more

THANK YOU ANDY~ I just moved to the area and a product I purchased at another Dick's Sporting Goods store was giving me trouble and when I called Andy said, "Bring it in and we will see what we can do. If we can't fix it, we will switch it out." This is the beginning of the Christmas rush and the store was busy. The 3rd floor only had one person working the entire floor. I believe they were short handed that day. As I was waiting I could hear Andy reassuring employees to continue to do the best they could. His demeanor was so even tempered. He approached each customer with intent to assist and he even helped customers to the car with large purchases. I just watched how he stayed the same pleasant person as he went between customers and employees for their needs. We weren't able to fix my item so he swapped it for a new one. I had to compliment him on his professionalism and even temper. I worked for LAPD 911 and he reminded me of one of my supervisors. I just believe the employees stayed calm under the bustle of customers because Andy stayed calm. Thanks again Andy! read more

I visited Dick's today to pick up a pocket knife. The store is huge (3 levels) and I wanted to get in-and-out quickly. The staff was very helpful in locating the item I needed, and provided some helpful and concise advice on the best option for me. I was especially impressed by my cashier, Matthew. He was polite and friendly to everyone in his line. Cashiers can be grumpy (I have worked as a cashier, so I understand why!), and his pleasant attitude stood out. Customer service will make or break an experience, so I would definitely recommend going to this store for your sporting needs in Atlanta. read more

Horrible service! There is something wrong about an employee who makes you feel like he is doing you a favor. The guy was on his head piece the entire time he was "helping" us. I can't believe people still go to this place, the prices are too high and you have to beg for someone to actually help you. read more

This location is horrible. Maybe one of the worst as far as customer service. The Manager can't seem to manage inventory or get a product that all the other locations carry to a customer upon request. I left my name, number and item name with him. No call and total of three trips to check to see and still no item. Academy Sports for me from hear on out. read more

I bought an expensive pair of swim goggles about 4 months ago and love them (Zoggs Precision polarized antifog). as I was getting in pool, pop goes the nose piece (a defect in the way they are molded I guess). I can't find the receipt so I go online and I see them for $108.00 on Amazon; so I say to myself, I don't think I got 100 bucks worth out of those goggles. I called over to Buckhead Dicks to see what their return policy was, as I was explaining my dilemma the girl who answered the phone she rudely interrupts and says, "90 days with receipt". And that was the end of our chat. I guess I'm lucky I was able to talk to a human being but my Mama taught me it's rude to interrupt people especially if you're gonna be a dick - maybe that's why they call it DICK's? read more

Dick's can be a little pricey, but damn I love this store. It's huge, and they literally have everything.

The three floors of this store contain pretty much anything you may need in terms of sporting goods & apparel. I've been here plenty of times before, but most recently went today, as my fiance had a gift card burning a hole in his pocket. While we didn't need to ask any specific questions to any staff members, one arrived promptly and was pleasant when he needed to try something on. There were plenty of employees milling about, so I'm surprised at the number of reviews indicating that nobody was around. While our cashier was certainly not the sharpest tool in the shed, she was nice enough. Many good deals to be found IF you have a patience for their big clearance section on the 3rd floor. read more

My family and I purchased a Sole F63 treamill from Dick's Sporting Goods in Lenox 4/28/21. We paid for an extended warranty in addition to assembly and delivery 1500.00. Select Express delivered the treadmill 5/3/2021. The team was there 15 minutes from 330 pm to 345 pm. When we started the treadmill at 6 pm we received an E5 error message. According to Sole, an E5 error message indicated that the wires in the harness had been damaged during assembly. I called the Lenox store and spoke to the manager Manny. He was very apologetic and agreed to pick up the treadmill and return my money, In fact, he would escalate the scheduled pick up. The next evening, no response from Select Express or Manny. Called again and Manny said someone from Select Express would pick up the treadmill and that he had escalated the matter to his manager. No response from Select Express or Dick's when I called again and spoke to Joe in Customer service 5/5/2021. He was apologetic and said for me not to worry as Select Express would schedule a pick up within 48 hrs. Select Express sent a text 5/7/21 saying that they would pick up the treadmill 5/15/21. I called Dick's and spoke to Brian who said he was sorry they could not pick up the damaged treadmill any sooner. But not to worry everything would be taken care of. On 5/15/21, Rasheeda from Select Express called at 3 pm. The pick up was from 3-6 pm but the truck was broken down now. They would call and reschedule later that evening. Of course, no response from Select Express that evening or the next day. 5/17/21 called DIck's and spoke to Victor who transferred me to an escalation specialist named Terra. Terra said someone from Select Express would call and speak to me, not send a text ,about rescheduling. Received another text, not a phone call, from Select Express. They indicated treadmill would be picked up 5/18/21 3-6 pm. 5/18/21 At 5:30, I called DIck's and spoke to LaTrenda in Cust serv. I explained that the pick up had not happened nor had the driver called. Transferred to Sam Monaco an escalation specialist. He said he would call Select Express to find out where the driver was. At 745 pm, the driver called. He said he was assembling equipment for another customer. He said he could come at 9 pm or I could reschedule. I told him to come at 9 pm. I want the treadmill picked up. I called DIcks at 845 pm and spoke to Bill in Customer serv. Told him, it is now 9:10 pm and no response from Select Express. At 11:46 pm, Select Express sent an email saying that the pick up had to be cancelled. Select Express would contact me in 24-48 hours with a new pick date. 5/19/21, Sam Monaco from DIck's called at 430 pm saying he would look into the matter. 5/20/21 spoke to an escalation specialist named June. Said she marked the matter as Urgent and would follow up with me by 5/22/21. But, she would also send an email letting me know the matter had been resolved. She did neither. On 5/22/21, called and spoke to Eric. He promised he would call Select Express. I asked if I could speak to a supervisor. He asked me to hold. He came back to the phone and said all he could do is call Select Express but he would get the matter resolved. I once again asked for a supervisor. Now, Eric says he is a supervisor. I asked for the name of his supervisor. He said John or Gina but neither of them could take my call. I said "you have a customer service supervisor who will not take a call from a customer?" I told Eric that I will not call DIck's again. Incident # 210505-002922. These are just a handful of times I tried to resolve the issue with this damaged Sole F63 treadmill. I would never purchase anything from Dick's Sporting Goods. read more

12/2/18 Horrible customer service! Only two cash registers open. One of which I might add had two teenagers playing catch with a football. Stood in line for about 15 min until I had enough and left. read more

Giant store, hard to access. The selection in store was very different from that of the online selection. I was greeted at the door, but afterwards found it impossible to find a sales rep. Many of the products did not have price tags, so it was frustrating being unable to find a sales rep. However, I was eventually able to find what I was looking for! read more

The place is huge. BUT there are next to no sales associates on the floor and, if by some miracle, you do find one, they have a crap attitude. I'll pay a bit more at REI and actually get some assistance with a purchase. read more

Went on Saturday afternoon to get many things. I really try to buy from retail stores when I can instead of from amazon. My experience today will make me question my decision. Service was horrible ... no one around to ask a question. I was in many departments and on different floors more than once. Could not find a room to try on. One room had the inside light not working. One out-of-order. Finally asked someone but they were not so interested. I found shirts I liked hanging up high so that I couldn't reach any color/size. I finally got one down and tried it on. Was great. Went back to get a few more and had a difficult time getting my size. read more

It's a chain store and they'll have what you need. However, if you have questions about what you need, the customer service is lacking. But, I bought an item marked $5.99 (which was surprising) and it rang up $15.99 (which made more sense) and they gave me the lower price without argument, so that was nice. read more

Received some gifts from Dick's which I returned to this location. Really easy return process. The cashier was very friendly (he also ended up checking us out later too). Purchased a deer rifle which was on clearance. Employees at the gun counter helped me save money on the rifle and ammunition with some promotions going on. Antoine (manager I think) was a pleasure to deal with. Made sure we were charged correctly and made the whole process go smooth. Usually I don't buy from big box stores, but Antoine may have made me rethink that. I will probably come back after the great customer service. read more

Awesome selection. I purchased a range finder in the hunting department. However, had it not been for a retired person who works there part-time, I would have walked out without the purchase. This gentleman went out of his way (kudos) on 11/25/11 while I was there, when others would not help. They had NO DISPLAY MODELS WITH BATTERIES. After walking away from two other sales associates that just said "we have no batteries", this kind gentleman approached me further down the main aisle and said he witnessed my frustration. He got a supervisor that eneded up getting me a battery, subequently enabling me to make the purchase. I must say, the supervisor was less than a friendly sole himself. Not rude, just not friendly. As I said, kudos to this kind, part-time NEW associate that helped me. Perhaps he needs to be in management! He is an asset to Dick's and I hope someone recognizes him or at least shows him my post. He will remember me, I feel certain. All-in-all, a great store, just need to tighten up on their customer service skills. read more

Typically it's a good all around chain, with good supplies, extensive collections of items, and have shopped there for 15 years.However, last week , something was wrong in the athletic shoes department Wednesday, June 17, 2015, around 5-6 p.m. Two clerks -- male and female African Americans were both helping one caucasian male customer (wearing office attire) with a pair of shoes. When I showed up with my two teens, and neither clerk acknowledged us, did not ask if we needed help or say hello or even smile. They pretended we were invisible, and they simply slid into the back stock -- where shoes are stocked. The male eventually emerged and we asked for a shoe accessory. He stood in the backroom doorway and pointed toward the vast second floor room. "They're over there," he said, motioning toward the ceiling. Well,, so were thousands of other things. Finally as 5 other customers gathered outside of the stock room to get help with athletic shoes, one angry woman yelled, "Is anyone back there to help us?" An associate, named Kevin emerged. and politely began helping us. He showed very customer-service oriented behavior. Where were his co-workers? Where was Kevin earlier? We don't know, and his co-workers never saw them come back over the next 30 minutes. Checkout down on the main floor was a breeze with very eager and helpful associates at the ready. read more

Liked the selection and products. Highly recommend. Check the place out. Also great prices

Completely worthless and unprofessional staff! Joshua was an absolute idiot and his manager Clifford was no better, had the nerve to tell me football season was over **blank stare** it just started are you kidding me. Store disorganized and a complete mess, staff is not knowledgeable when it comes to sports. Went to the Sandy Springs location and Robert blew them out of the water, I'll never go back to this location. read more

Dick's is a massive sporting goods store. Seriously, if you need sporting goods, Dick's probably has it. I have been seeking a decent bathing suit since the beginning of time...not the sort of bathing suit that one can delicately wear whilst sunbathing, but the sort that that allows D-cup boobage to withstand rapids whilst tubing down the Hooch. It finally occurred to me that maybe Dick's would have some sturdier suits available, and lo and behold: they certainly do! I tried on a number of suits, and the one that I happened to like the best was the one that was on sale, so I was a happy girl. I've been to Dick's previously for other purposes, and they have extensive departments for every sort of sport, and great sales! The staff could be a bit more helpful generally, but a really nice, affable girl opened the fitting room for me. So yes, all innuendos aside, Dick's is a pretty great store with lots of choices for any sport you might need to materialistically facilitate. read more

Don't ever shop here anywhere near their closing time. I came in on a Sunday about 45 minutes before they closed. Starting 30 minutes prior to closing they began harassing people over the loudspeaker letting us know that they were closing. read more

I normally enjoy my visits to Dicks however, that was not the case this time. After spending over $1200 I had an issue with my Dicks Score Card. I went into the store just to check on the issue. The manager Freddie on duty was very rude and dismissive. Told me to call the number on the card and he went right back to working with another customer. No customer service at all. Definitely should have handled the situation better. I will continue to shop at Dicks just not this location read more

I have shopped here for basic items (socks, flip flops, etc,) but never needed questions answered. This time, I needed information about apparel for a specific sport. The person just showed me to the section I'd already been looking in. They knew nothing about the products available and acted as if I was imposing by asking for help. Will not invest my money on bigger purchases here. Poor service. Poor training. read more