Consistently crappy service. Great selection and I would love to shop here but every time I come here I am appalled by terrible staff that works here. Today I came to buy shoes. As I know exactly what I want, I instructed sales person which shoe model I want to try but the sales person could care less. They brought wrong shoes told me they don't know about display models I inquired about etc. Delivering shoes and answering questions seems to be too much for them. Damn it. Nice store - but I will not set foot in it read more

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I went here to get a pair of sneakers. I love the selection of the way my shoes fit. The guy was nice and friendly and helped me find the sneakers. I want would definitely recommend going to this location. I also went and got a jacket like a sports hoodie. Great selection price was affordable. Wasn't a long line at all praise moving and easy transition out. read more

Quick and to the point, shopping here was a breeze...a lot easier than my workouts. Ordered what I wanted online and picked up just inside the door. Now, off to the gym! Conveniently located next to Panera in the North Point Mall area, across North Point Parkway from Total Wine. (Are we seeing a theme here?) Easy shopping experience all the way around. read more

DICK'S Sporting Goods - Sports Wear Near Me - Alpharetta, Georgia

I'm not a big sporting goods person but since I was shopping with two other people today I tagged along here because they wanted to pick up a couple of light weight fleece thingies for the cooler weather that we been having... I've been coming to Northpoint mall since I was in middle school and this shopping center has been here as long as the mall has been here...It's super busy on the weekend and traffic is impossible. Parking is just as hetic. Inside the store however we found the sales people to be really helpful and nice. The store is nicely laid out and the place is massive...you can spend hours in here...which I suppose is the idea. We ended up spending about an hour in here and then went around to grab lunch...had a good experience shopping here...would definitely return again...maybe on a weekday when its less crowded... read more

DICK'S Sporting Goods - Sports Wear Near Me - Alpharetta, Georgia

Complete lack of customer service. Item listed as on sale did not ring up correctly. Clueless cashier, Jalya told me it wasn't ringing up for the sale price. Jayla asked for assistance on her headset and from another cashier nearby. Jayla received no response for her request for help. So I'm just standing there with Jayla who tells me, "it was probably a different item". Zero initiative to assist in finding the correct price or to find a store manager to help. I was then told to go take a picture of the item. So I walk all the way to the back to the store to photograph item-- by the time I return was told, "Oh, the sign was put out this morning but the sale doesn't start until tomorrow". Jalya told me they would honor the price- thanks for the favor! Next time I'll order it on Amazon and loose the personal touch. Seriously, I think the only reason this place is still in business is because there aren't any other sporting goods stores in the area. read more

DICK'S Sporting Goods - Sale doesn't start until tomorrow folks! - Sports Wear Near Me - Alpharetta, Georgia

Eddie is amazing! Thank you so much dicks for having such a gracious employees. My service dog was really tired, and I needed to get her some sort of wagon ;( Eddie checked us out, and I reluctantly asked if he would be able to help me out and take it out of the box and put it together. Believe it or not Eddie called someone over to the line to take over took out a box cutter and within two minutes, took it out of the box and put it together and made sure we were able to use it! This was the greatest Customer Service I've ever gotten in the store and I commend Dicks for all the help I received. The story was so clean and so well stocked, I came in for only the wagon, but I couldn't help but seeing all the cute outfit and tennis shoes! Thank you so much to Eddie he literally saved us, my service dog would've never ever made it back home. She was exhausted ;( read more

If you love all things Georgia sports, this is the perfect place. They have MASSIVE selections of apparel for all major sports teams located in Georgia. As a huge Atlanta United fan, I love being able to find new shirts supporting the team every time I go in and it's the first place I go when I want new gear after a big win. Otherwise, this is a fairly standard sporting goods store experience as they have everything from running shoes to camping gear. read more

I want to give a shout out to Jocelyn (manager) for helping us with an elliptical issue we were having with Select Express. Saved me so much time and frustration. Thank you. Thank you. We love coming to this store. We recently purchased a bike there and the person assisting us was very helpful, knowledgeable, and patient. Well run store!! Thank you, Jocelyn read more

This my third complaint about this Scott person. We have been to this store on 3 different occasions. I even called the manager. He never has on a mask covering his mouth and nose. My friend even over heard him tell another employee he doesn't care what they say he's not doing it. I'm not shopping here any longer. read more

I come here about once every two months or so, to get running-related stuff. I'm not a super-frequent customer. I was so put off by the robotic and curt nature from the staff on my recent visit, that it inspired me to leave a review. Kayah was my cashier - at least that was the name on the receipt. I went up to the register. No "Hello, how are you, did you find everything ok, etc." Just an immediate "do you have a rewards card with us" or some question to that effect. When I didn't hear the question well and said "I'm sorry, what was that?" Kayah seemed annoyed at having to repeat it, and very systematically barked out the spiel again at a louder volume. No smile. No thank you at the end of the transaction. No warmth whatsoever. I felt like just another number being cranked out. I'll probably go back the next time I need the particular product I go there for. It's a pretty cut-and-dry visit for me. I know where it is, I get it, and go. But man, they majorly need to improve the way they talk to their customers. I left feeling quite cold. If my experience is better on this front on my next visit, you have my word that I'll re-review and give credit where it's due. read more

Much, Much smaller than average. Why? It's a long drive to Academy, a Bass Pro Shop, or any other real sporting goods store. They could corner the market in this area. Did I mention it's small? Customer service is not very good here, they are understaffed and have some pretty abrupt people that work here. I took my fishing pole to them to have new line put on, never had issue before - he breaks the reel. I barely got a sorry out of it, no offer to replace it or give me a discount on a new reel - even though this was a nice mid range Pinnacle reel. Oh, and the place is small. Oh yeah, and Dicks in general is overpriced. So all things considering, make that drive and go somewhere bigger and better. read more

I'm giving a low review as I was in the store and no discount communicated...but then came home and received two emails saying all items are 25% off. I called store to have discount applied but was told..."sorry". Only way to get discount was at store. Bad experience! If they have a special, why not tell me at the time? I gave my account information so why would it not come up. Why make it difficult. Buyer beware. read more

After speaking to this store, I think my best option is to order from amazon, cheaper, and more customer service!

This is obviously management and Dicks sporting being focused on the almighty dollar. Store coverage is skeletal at best. What these associates make in 4 hours we would spend on a couple of items....but sucks is watching the hourly rate and missing out on sales. One guy in shoes tonight and he was doing his best. I went to look for other Dicks staff members and it was like I was on an Easter Egg hunt on poison Ivy. Dicks get off your wallet, staff up and pay your employees to sell the expensive and marked up merchandise you carry. All marketing and service or expertise. Go to A smaller business , get more service, spend more money. You can't do that at this store. Closing statement, I bet store management never takes the time to check Yelp or respond to it.......wanna bet? read more

I've never been so impressed with a company. I ordered online and sent to my son in a college town. Tracking number showed the package was delivered and left on the front porch, but my son never received it. It's likely it was stolen while no one was home. The shipping company takes no responsibility after the package has been delivered, so I called Dicks and explained what happened. They quickly and courteously refunded my money for one item they no longer had in stock and re-shipped (to a more secure address) the other item. No charge to me. Thank you, Dick's, for taking the loss! I am so relieved and you've earned my loyalty! read more

If i could give 0 stars i would. Drove over an hour to buy a shotgun they had on sale. Had recently moved and not changed license yet. The employee that was working the firearms counter (Sandy) kept insisting in a very rude and abrasive manner on seeing my tax records for that address. When i told her i would not provide that for her, she refused the gun sale. Having owned over 25 guns, i know exactly how the background check works. Dicks, you have lost this customer. I would rather pay 50 bucks more and be respected and valued as a customer than have that experience again. You might want to consider hiring employees with at least half a brain cell to avoid loosing more customers read more

Poor management continues to hire adequate staff and provides zero training for personnel. . Bought a gun safe online for an easy experience. Arranged delivery from the North Point Parkway Store located in Alpharetta, GA. Four cashiers later, someone figured out how to ring up a delivery charge. Four days later, I'm still waiting for my delivery. This is not a first instance, it's rare to have Dick's Sporting Goods honor any of their 'coupons' that they mail to me.... Yikes, Corporate needs to fire the top and train all. Location is losing business due to the painful checkout process. read more

SCAMMED, DISRESPECTED AND LIED TO! On Thursday, June 16th, I went to DICK'S to purchase a new firearm that went on sale that day. After spending 1.5 hours in there filling out paperwork, listening to their bullshit credit card sales pitch and waiting on slow employees, I was told that I'd need to come back to pick up my gun (I understand, the federal government sometimes take a few days, no big deal). I don't recall the man's name who helped me, but he was an elderly gentleman who works with the firearms. He wrote down everything about the pricing and gun purchase and initialed the paperwork before I left. After not hearing anything on Friday at all, I called back to see how the process was going. I was assured that they would contact me as soon as it was ready to pick up and that my serial number and price were locked in for me. Saturday evening I got a call that things had gone through. I thanked them and let them know I'd be in the following day to finish everything and pick up my gun. Everything seemed great, I was happy. Sunday I went in to pick up my gun. In good spirits, I also grabbed a few hundred rounds of target ammo and some critical defense rounds. I got to the checkout and as they rang up my gun, I noticed that it was full price. I spoke with a man named Elvis who was no help at all and told me he couldn't do anything at all. No discount, no store credit, no gift card, nothing. I asked him to check with management and he said that there was nobody for him to contact. At this point, I was so mad and just wanted to buy my damn gun and get out. I'd already ordered a holster, extra mags and night sights so I was committed to buying the gun at this point, even if it was a bait-and-switch that essentially scammed me out of $100. Long story short, I do believe Elvis. I believe that nobody at this company gives a shit. I believe I will ALWAYS go to REI over DICK'S and I will ALWAYS let people know about why. I might just be one guy and I might just spend a couple thousand a year at sporting goods stores, but at least I have integrity. Employees at this location are truly living up to the brand name. read more

Wow this place!! What a nightmare. Only 2 employees to be found. No help in their individual departments!! My kids wanted two gift cards and the African American older woman screamed at my kids to put them back! What I really wanted to say was "If I just spent $300 I should be able to take two for FREE! It's a gift card!! I will avoid this store mostly because we had many questions and no one to ask plus their selection in kids golf wear were very limited and very expensive. Thumbs down. Oh yeah did I say an employee screamed at my kid. read more

Terrible coverage of staff in shoes. The 1 guy here not very helpful, friendly or customer focused. Planned on buying at least 1 pair of hiking boots. Not gonna buy anything. read more

DICK'S Sporting Goods - Shoe area sucks - Sports Wear Near Me - Alpharetta, Georgia

I talked with the golf associate about a driver and I definitely felt he didn't take me seriously since I don't look like your typical golf player. After trying it out, he got called away to do something (while he was helping me). I waited 10 minutes then left. Also worth noting I used to work at Dicks. We were MUCH more interested in unpacking the shipments in the back than providing customer service in the front. read more

Rude employees. I was going to buy an $80 fishing rod and I asked one of their guys to run line on the reel for me. He proceeded to give me all the reasons he couldn't do it so when I said, "alright, I won't buy the rod then", he raised his voice and got stearn with me. In my mind I'm thinking "NO CASH FOR YOU!" Anyway, lots of places to buy a rod and tee without the attitude. Updated------------/ As an afterthought, I had to drop this store to one star. My experience was so negative, I find myself going out of my way to avoid ever going here again. That's a one-star performer if ever there was one. read more

Dick's aptly describes their employee's passion for what they do. Horrible, horrible company! Do not hire their service that will place your basketball hoop. I ordered mine on 11-28-2014 and they can't place it until 1-12-2015... Ridiculous. The Dick's staff cares not and are very disorganized. They are quick to sell you their credit card but are not there to service your order. Avoid, better off at Academy or best bet REI depending on the merchandise you need. read more

I really think this is a much better store than the one in Lenox. The store is smaller - only one floor compared to three in Lenox - but the sales associates are MUCH more helpful and they are actually fit, which lets me know they exercise too. I found the selection less diverse, but I like the layout of the store, especially when you walk in, because it is all very bright and enticing. Will definitely be coming back! read more

Really wanted to thank Joycelyn for helping with some soccer shoes. Very pleasant, professional and knowledgeable! Thank you.

This place is A-OK, to steal from Yelp. :P It's huge, it can outfit you for pretty much every sport imaginable, and the staff is helpful. I stopped by to pick up a swimsuit and goggles for my triathlon training and left not feeling like I'd been ripped off. Nothing about it swept me off my feet, but I also didn't want to run screaming out the door. It's a good place for the basics and when I finally decide to invest in a heart rate monitor, I'll probably come back. read more

My husband just left this store, he went in to purchase a fishing rod he saw previously on sale for $59.00 regular price was $119.00. He goes to the register to pay for it, and the young man tell him that he can't sell it to him for that price. There were 5 rods with the same sale price. He then asked to speak to the manager, and the manager refused to come to the area where the rods were on sale. My husband didn't put this sale ticket on this rod, he should have been allowed to purchase it, this was clearly their mistake if they want to tell the lie, to make themselves feel better. My husband lives at Dick's at least 3-4 times a week shopping there, I will venture to say they have lost one of their best customers. I hope no one else is having the same problem with them not following their own pricing! read more

Man they have a bunch of stuff!!!! Selection is impressive. the service is what I've come to expect from most chains, not so much.... If however; you want to go to find something specific, or if you want to see what is available, this is a great place. read more

Excellent customer service! Went in, got exactly what I needed. Went to the register, was greeted by a very nice salesperson and left! Seemless! read more

If you want Georgia gear great but other teams...good luck. I'm used to being able to find all teams when I go to a sports store.

LIAR, LIAR PANTS ON FIRE! I am in the market for a reclining weight bench that is heavy weight and of a higher quality than the ones I have seen in other stores. I also need it to have ample width, (for obvious reasons). I actually spotted a nice bench in Dick's that appeared to be solidly built and had the features that I wanted. The tag on this item said "Sale" along with the price but when I reviewed the item on line, I noticed that this is the everyday price and does not reflect a reduction. ATTENTION RETAILERS: IF YOU INDICATE THAT A PARTICULAR ITEM IS "ON SALE" WHEN SAID ITEM IS SOLD AT THAT SAME PRICE EVERY SINGLE DAY, YOU ARE LYING! STOP LYING TO THE PEOPLE AND SHOW SOME INTEGRITY PLEASE! I hate lying and dishonesty of any kind and as a consumer, I should be able to trust that the retailer is advertising honestly and accurately. There was no need to misrepresent the price of this item because it was reasonably priced and quality speaks for itself. Ugggh! That is so annoying! Anyway as a rule, I always verify the price on line and with other retailers before making a final decision. You should too, just to be sure. Although I will likely return to purchase this bench, I am eager to hear their explanation for the fake "sale" sign. Lucky for them, the guys in the hunting/sporting goods department will save them from the dreaded two star rating. I just think that it is interesting that the guys who sell the guns and ammunition seem to be the happiest and most content employees I have ever seen. They are always totally chilled and really seem to enjoy their job. They are perfectly "cast" in their roles. After staring at both of them for a while, I had an AHA moment: Their ID tags both described their passion as fishing. When I think of the key characteristics of the ideal fisherman, (easy going, patient, relaxed), I understand these guys' demeanor. They are the real deal and it is always a pleasure dealing with them. read more

Wanted a recumbent bike. They first overcharged me, had to show them their own advertised price on line. Ordered the bike, even took their offer of a 15% cash back with a new credit card. They used Select Express for delivery... or more like NON-delivery. 14 phone calls, over an hour waiting on hold, never got a delivery scheduled. Went back to the store, cancelled the order, called the credit card company and cancelled the card. Terrible experience. I now have about three-four hours invested in not getting the product I ordered. I see why everyone else is writing such bad reviews. read more

Horrible customer service. Went in there for a online order pick up and some woman named Eunice was the rudest lady I have ever spoke to. She had such attitude. And apparently she's the manager. Whoever made her manager must have been drunk because that woman can't even manage herself. read more

Consider to shop online , cause you might end up in line to check out more then 30 minutes with 2 people in front of you even with 3 cashiers operating on a regular Monday evening. read more

The service at this store is ridiculously bad. I continue to return because I really like the merchandise, but it's a place that succeeds in spite of itself, in terms of customer service. It always takes an eternity to check out, despite there always being 3 or 4 employees standing around nearby, but only one person on the register, with a line 6or 8 customers deep. Get a clue! Everyone standing in line at this store enduring the same pain always echoes these same sentiments. It's like going to the DMV! My wife just came home last night, and said the exact same thing. At least it's consistent.. Someone please start paying attention to the customers at this store and improving the experience! read more

Roswell location has the worst customer service I've experienced. The prize for the #2 worst goes to Dick's in Cumming. To make a long story short: I went to Roswell to buy a gun on sale - so my issue is with the poorly trained firearms counter help Took them 20 minutes to figure out they were sold out Left me standing there until I asked if another location might have it - it was a good deal They stared blankly at me - I suggested we call another store They gave me a phone number so I could call on my cell...myself. No attempt to call for me Cumming store has the rifle I go there and complete background check which is delayed for no known reason They tell me to call back periodically - No attempt to contact me so I can complete the sale I call back once, twice, three times, four times...I lost count after 8 or 9 weeks of calling They continue to tell me background check is delayed Ten weeks later I'm told my application has expired and I have to start all over No one mentioned that this application could expire - I was told to continue to call in for status I ask: if I do this all over again will you honor the original sale price No they tell me - its been too long Really, through no fault of my own...I'm done. This is why I buy on Amazon, Ebay and other online sites now more than ever. I get much, much better service and prices are more than competitive. read more

I read Mark S comment on Kayah and I do not what he is talking about. I shop in the store all the time and Kayah has been the best cashier I have met. Kayah was kind and asked me if there was anything else I needed with the biggest smile. Keep up the good work Kayah, Mark was probably was having a bad day. read more

This place pretty much has everything for the outdoors. We came in and bought water shoes and 2 life vests for the river. Although a little on the pricey side, we were thrilled they had a buy one get one free deal on the life vests. Only cost us $20 a vest! read more

Worst location EVER. Their shoe section is a complete joke. They have almost NO shoes for you to try on. When I asked the employee if he had any gel kayanos in a size 8 in the back he just replied "I don't think so" then just wandered away. I approached him and asked if he could look for me. He then said "I don't think we have any" and walked away again. read more

Went in to purchase a set of Taylormade clubs. Couldn't find a sales person to help me.