Walked in and walked right back out. They greeted us and then went through all they were out of. No brisket, no baked potatoes and bakers. We were there to try their salads so no big deal. Began to order salads and the one asked the other what we wanted. Then she said they thought they had salad yesterday. What? Salad should be prepared daily. Checked the walk in and said no they were out. We decided to go elsewhere. read more

No music playing in the dining room? Seems a bit like a ghost town and awkwardly quiet. Took a while to get my pulled pork and turkey (1/4 lb each). Pulled pork was good. I won't order the turkey again as it is thick sliced lunchmeat style turkey and is unfortunately priced about the same as real turkey at the other bbq places. Staff seemed okay but could act more cheerful - I don't blame them though, the ambiance in the restaurant wasn't great. I plan on cautiously returning to this location so please get some music to fix the vibes! read more

Dickey's Barbecue Pit - Turkey Meat - Barbeque Near Me - Surprise, Arizona

Very dirty, floor drink area restroom, no paper towels in the restroom! Table cloths ripped, 3 of the sodas were out of order! Stick to the floor through out....this is all before I've tried the food I ordered and there is a guy just standing behind the register just standing there I said hello and nothing then a girl came to help us take our order read more

The food was not consistent and was not good, the sides were way too small, over cooked and had no flavor. Not at all worth the $50 we wasted. read more

Dickey's Barbecue Pit - Small sides not much bigger than the sauce containers, the rib plates were way over done resembling beef jerky. - Barbeque Near Me - Surprise, Arizona

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I've given this location two chances, and both times have been an absolute mess. Today was the last straw. Not only was my order once again incorrect, but the staff seemed completely unprepared and unbothered. The manager didn't even know whether or not they had pickles or onions -- seriously? That's basic. To make matters worse, they were out of coleslaw, which was a key part of my order. I chose what I did for a reason. When you're paying for a meal, you expect to get what you ordered -- not excuses or confusion. This is now the second time I've had to deal with an employee (or manager) who was either poorly trained or just didn't care. Either way, it's unacceptable. I won't be returning, and I suggest anyone looking for a reliable BBQ experience steer clear of this location. Dickey's, do read more

The meats and sides were good. Loved the green beans and fresh cut fries. Brisket and ribs were tender. And the spicy sauce was yummy. The server was attentive too. Only complaints were they didn't have any diet drinks, or FORKS. Weird. Had to eat w a spoon. read more

Absolutely horrible. Ordered a half rack of ribs and a half pound of brisket. What I got was six scrawny ribs that were so wet from sitting in a steam tray that the meat was actually mushy. The brisket was the same; wet and mushy. Also ordered green beans with bacon. No bacon. The beans must have been made last month as they were like mush. Just horrible. I've been to the Dickey's in Gallup NM and the food was great. Everything is set out so that you can see what you are getting. It's not like that in the Surprise store. The server behind the counter disappears into the back and comes out with your order. Mine was a take out order so I didn't know how bad it was until I got home. I should have taken it back but I didn't. The Surprise AZ Dickey's store is absolutely horrible. Dickey's corporate management needs to get their act together and close this store. read more

The person taking our order seems put out by having to take our order. They didn't have what I initially asked for the food was mediocre at best. We were given as little bbq sauce as possible. The floor was greasy. I will never come back to this location. read more

I'm not a huge bbq fan but found the food was decent. the fries, coleslaw and polish sausage were delicious. The smoked turkey and brisket were a bit bland. I was expecting the meats to come sauced up. The sweet bbq sauce was tasty with a bit of a kick. The staff were friendly and helpful. Next time I would try the ribs. It was pretty dead at 5:30 on a Tuesday but they had music playing which helped if you like country. read more

I should have trusted the negative reviews and saved us the hassle of attempting to have dinner from Dickey's. We ordered food online for a 6:15 pickup. At 6:15 exactly while my husband is arriving I get a call that their fryer is broken and they offered us smoked chicken instead. I said we will just skip the chicken and take a refund for that portion. She responds she would let corporate know and they would contact me. This seems like a lot of work for us not getting food due to a mistake on their part. After waiting another 6 minutes they still did not bring out our food so I call back and they hadn't even started the rest of it. At this point I requested a full refund and we got food from somewhere else. Based on her response it sounds like we may have to dispute the charges with our bank. Overall this was a horrible experience and we will not be trying Dickey's again. Update: Per the manager I emailed the company and as of a week later I still have not heard back. read more

I ordered Christmas dinner for my family, including kids, two days in advance, planning to pick it up an hour before dinner to serve it warm. However, when I arrived at the pickup time, the restaurant informed me they were out of my XL Mac and Cheese order. They hadn't called, apologized, or offered a substitute. This was especially upsetting since part of my family is vegetarian, and Mac and Cheese was supposed to be their main dish. On top of that, the mashed potatoes with cheese in my order were half-empty, missing the cheese, and looked reused--almost like they had been eaten and repackaged. It was gross and unacceptable (see photo). I spent $40 on Mac and Cheese I didn't receive and $27 on inedible potatoes. I still haven't been refunded for the missing items. The quality and service were extremely disappointing. This restaurant is not reliable. Please don't waste your money--there are much better options out there. I truly regret not choosing a different place for such an important meal. read more

Dickey's Barbecue Pit - Half empty mashed potatoes with no cheese Family Pack - Barbeque Near Me - Surprise, Arizona

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They don't deserve a one star. First, we ordered ribs via the website along with brisket for dinner. When my husband arrived for pickup they informed him sorry we no longer have ribs. They gave him more brisket without asking if he wanted a refund for the ribs. Then when he gets home the fries and food are terrible. Don't waste your time with this place. I'm sticking to Rudy's next time!!! read more

Well....where do I start? They only had turkey, pulled pork and jalapeño sausage. No brisket. The chili tasted like it was refrigerated for days and reheated. The cole slaw turned purple from sitting for so long. We are done coming to any Dickey's BBQ. The turkey had looked like it had been fried in a pan.....I thought this was a BBQ place! read more

The big surprise was getting overcharged more than 20% (before tax!) over the price advertised on their wall menus for our sandwiches (photos). DW said her sausage combo was OK, but my brisket combo was so loose (fatty) as to have had barely any brisket meat at all. No napkins, just rolls of brown paper towels back at the register. The rest room (a single unisex one-holer) had a towel roll balanced atop the empty dispenser and trash overflowing onto the floor. I've enjoyed other Dickie's, but I won't be back to this one. read more

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wow, over $3000.00 in orders and they showed up 2 1/2 hours late. no apologies, no refund on partial cost. Just you got it, now accept it... NEVER, NEVER, NEVER, NEVER, EVER will I visit this establishment... read more

I like the food if i can order it, now i remember why i do not pay them my hard earned money, poor order taking (you can have it as long as it is ribs), poor pass on to door dash, the bags where not labeled 1 of 3, 2 of 3 and 3 of 3. Door dash just picked up one bag with receipt and left the other items for the trash can. At least i got my money back, the restaurant's poor customer service will bankrupt them soon. I don't want to contact any manager for a next visit discount because i am not coming back. read more

Clean restaurant. Menu is deceiving. 1 meat plate as advertised is $15.99. We didn't complain, but we were charged $13.99 for one meal and $17.99 for the other. Turkey meat was very dry and the brisket was tough, cold jerky! Baked beans were cold but green beans were very hot. Very weak tea! Very disappointing! read more

Well, another restaurant that has let their quality fall to not good almost all bad. After paying almost $40. the ribs were black and dried out, Mac n cheese and green beans both cooked to mush with no flavor resembling what they were. No turkey on menu now, but a marinated chicken. Chicken had some flavor, potato salad was ok. Loaded potato casserole was fake potatoes. I live under 5 miles from Dickeys, the food was cold when I got home. One couple eating in, one couple leaving as I parked. One person at counter to order in front of me and one couple to order behind me. Three employees, couple behind me was asked to give them couple minutes to "catch up"...? Since I got my order to go, I didn't really pay attention to dining room condition or atmosphere. read more

30 minute wait for brisket that dry Pulled pork sandwich was cold in the middle and kids frys looked re heated. Don't waste your time or money here. No way this was worth the $40 I paid read more

My husband and I always share a meat plate and it's more than enough food. It's also cheaper this way. Good food, friendly staff and clean restaurant. read more

The service was horrible. Peyton was our cashier. He/she was rude didn't help answer questions as this was the first time coming here in quite some time. No manners. Greeted everyone before & after myself & my daughter. Helped the other customers. Not sure what he/shes issue was. The store was a mess ! The soda fountain area was disgusting. Mold in the drains the fountain was overfilled dripping water. The tables were all crusted with food. It was nasty in there ! Would not go back. Very rude. Dirty establishment. I only took one picture of the mold. It was everywhere. read more

Dickey's Barbecue Pit - Mold all around the soda fountain area. - Barbeque Near Me - Surprise, Arizona

I ordered two brisket sandwiches, an order of fries, and 2 sides of barbeque sauce and ranch. They forgot all of the sauce. They didn't even give me the ranch which costs extra. Are you freaking kidding me??? If you're ordering to-go, make sure you check your bag for your sauces before you leave. read more

So the dozen times I attempted to contact the store manager for a refund, and the phone call was either declined or outright not answered, then your online customer service has not even bothered to reach out to me in five days, and now your answer is "you deserved better and we will try", that's all?? That is very unprofessional and bad customer service. For the future It should have been "what's your email and we will personally reach out to you and make this better". read more

Great ribs and macaroni and sides it is close to home we love this location. Will definitely eat again! read more

Dickey's Barbecue Pit - Barbeque Near Me - Surprise, Arizona

The food is good but there's constantly issues with sold out items. I primarily order online, so on many occasions I have already paid for food that I'm not able to get upon pick up. Then I have to randomly select a substitute I don't even want. They really need to either stock the restaurant better, or make sure their online menu reflects what they actually have. It's happened so often I won't bother trying to get food here anymore. read more

If I could give this place zero stars, I honestly would. Ordered dinner, and when my daughter arrived, she was informed they were out of chicken which was half of what we had ordered. No one thought to call us to let us know beforehand. They did not have the food we literally paid for and just didn't bother saying anything until it was $50+ too late. Additionally, I ordered a loaded baked potato. When I opened my package, there *were* potatoes, but the skin was missing. I assumed that it would look like the picture and come inside the potato skin as baked potatoes typically do, but alas, I was mistaken. I just had a bowl of mashed potatoes I paid $11 for. Wtf??? I am tempted to dispute my credit card charge as I got food, but not what I ordered read more

After our "Make you Happy" encounter with management Have lowered the rating What a joke read more

Dickey's Barbecue Pit - Breakdown - Barbeque Near Me - Surprise, Arizona

We got take out. My wife got a baker with meat. She liked it but she got a rib on the side. They gave her hard end parts and could not eat them. I got the 2 meat plate. When I got there, I was informed that they were out of pork. So I got chopped brisket and chicken. I loved the chicken but hated the brisket. Again had hard pieces of meat. Normally it is great. I do not know what happened. A month ago we ate here and everything was great and now half our food was not good. read more

I don't know what was up with the turkey but it had no flavor and looked a little grey in color around the edges, so I am guessing it was old. There were no paper towels in the women's restroom, no forks out for customers and the diet coke dispenser was empty. The were two female employees and the older one was on her phone instead of filling up the supplies. Won't be back. read more

I have on several occasions had a loaded baker with Meat delivered to my house with no complaints. Tonight I ordered two bakers. The potatoes were brown inside indicating to me that they were not fresh but probably carried over from the night before. I also ordered chopped brisket which I found to be very fatty. This is the first time that i am not satisfied with this order. read more

Dickey's Barbecue Pit - Loaded baker with chopped brisket. - Barbeque Near Me - Surprise, Arizona

This place is unreliable. Our group ordered dinners for 185. It was 2 1/2 hours late and the food was cold. Part of the order was missing. If I could give it 0 stars I would. read more

This is the MOST gross Dickey's establishment I've ever been too, and trust me I've been to several Dickey's. Besides being dirty, the cook having a bad cough and the cashier had the worst attitude ever. I literally was standing for several minutes in the order line and they would just look at me, neither of them would say a word. Until I approached the cashier and asked if I was in the right line. Then she said oh I'll take your order. Mind you there was nobody in the restaurant but a small party eating in a table and my party of 3. Now I get why the bad reviews. It's the shitty employees that ruin it for the business. Only because my son was craving a pulled pork sandwich and had just finished a baseball game we stayed. I do not recommend this specific Dickey's at all. P.s Dickey's if you read this check your cameras and monitor your staff closely. Because your location runs on bigotry. read more

Dickey's Barbecue Pit - Here is a picture of the 2 meat plate. Does this look appetizing to you? I asked for sliced brisket what is, and the chicken cold. - Barbeque Near Me - Surprise, Arizona

Was very disappointed. The quality has been going downhill for some time but now it's to the point I won't go back. The bakers which is all I get from there are pathetic. They used to come briming with cheese, Green Onions, sour cream and your choice of meat. Last week I ordered a baker with brisket. First of all they had no bakers. I wasn't informed of this until I got there to pick it up. When I asked for my money back she told me I had to request it on line. I still have not gotten a refund. My son thought he would surprise me for dinner. So he got me a potato with brisket The meat was not in any way brisket, maybe some kind of beef but certainly not brisket. It literally gagged me. There was no butter or onion or cheese. Just sour cream and the mystery meat I thought I would give it one last try. Got a baker with chicken. What could go wrong. Again there was no butter cheese or onions just some dried out chicken a d sour cream. According to their web site the potato i ordered but didn't get because they were out was delivered and handed off to me. That's a lie. I still haven't gotten my refund. I strongly think that if you want some barbeque you steer clear of Dickeys. It has apparently changed owners and they are taking every short cut possible. Their product is terrible. They have even changed their plastic utensils to these very cheap ones that bend when trying to cut a potato. Stay clear of Dickeys Barbeque in Surprise. ​ read more

Rose who claimed she is the franchise owner was unapologetic and unhelpful. Our order was "canceled" no refund issued and no one contacted us to let us know our food would not be coming. Order doesn't even show canceled on our end no cancellation email. so as of now they have stolen our money. Rose told me they do not have anyone in charge instate who runs the store no managers. How the hell do you run your store with no people in charge and you out of state? None of this makes sense. We will have an issue if we don't get our refund. Peyton and rose were incredibly unhelpful clearly shouldn't be running the store. (Just want to add you have 6 1 star reviews in a month safe to say the customers aren't the problem. read more

We are Dickies virgins but love bbq so after getting gas at Sam's Club we saws this Dickies and decided to take it for a test drive. I order the pulled pork platter and my wife ordered the brisket burnt end sandwich. The sides we ordered were the cabbage slaw and baked beans. Everything was very tasty and the beans were a perfect blend of sweet and just good ol' flavor. The meat was very flavorful, tender and the spicy bbq sauce was the best we have ever had. If you haven't had Dickies BBQ you are missing out. read more

I give dickey's bbq four stars because I have found only one other place in the Phoenix area that is better. And that place is a long way away from me. So. To have very decent bbq close to me is a positive thing... the flavors That come out of this bbq joint are on point. Every thing I have tried is very good. My only criticism is that I wish there were smoke rings in the brisket. I understand that's hard to accomplish but the other place I mentioned gets that done. Otherwise the brisket is tender and not too dry. It basically melts in your mouth hole. Also. The pulled pork is juicy and tender and delicious. I do wish however that both meats had a little more Smokey flavor. But... here's the kicker! Their sauces are outstanding! I wish they'd bottle it! Their sauces make everything on the menu awesome! I particularly like the spicy. Reminds me of my Texas roots. The sweet is also very good and my second favorite. I find their regular a little to watery. And I also find that if you mix the regular and the hot, you've really got something! There is a dry seasoning they use on the pulled pork that is also very good. Ok. Sides: I cannot get enough of their green beans. They're cooked with onion and bacon fat, just like my great grandmother used to do it and they're amazing. Cabbage slaw: like a grown up adult version of kfc. And I mean that in the best possible way. I am a huge fan of kfc coleslaw. And I'm a huge fan of these. Mac and cheese: very good. Very cheesy. I wouldn't mind a little jalapeño or green chile in them. But. That's why spicy bbq sauce! Cornbread: real good and also real sweet. Cornbread is something else I like jalapeños or green chiles in. But these are very good. Staff is very friendly. Place is clean. I haven't had the ribs yet. I'll get that next time and will update appropriately. So far, overall, I'd give 4 1/2 stars if I could. Ps: dickey's also uses door dash if you would like delivery. That's what I did the first time. read more

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Nothing special about this place anymore, average at best. No complimentary pickles or onions any more. Ice cream machine has been taken down and we were served a slice of what tasted like Walmart brand bread rather than a biscuit. We never came here much anyways. So not a huge loss for us to not come here anymore. read more

Hope was very kind, and made sure my experience was enjoyable, Super amazing girl, & amazing food... Thank you hope

service was terribl! Rose the said Franchisee owner is terrible, would not let us talk or explain the situation of them cancelling an order we had already waited over an hour for! called store and Payton was un helpful and treated us like we did something wrong and we would have to wait 5-7 days for a possibl refun! this is unexceptionable! read more

This Dickey's location is steadily improving. My first visit was after they were only open for a few weeks. The staff did not seem to know the difference between lean and moist brisket and the brisket pulled pork was just ok. This time around, the brisket was good... and paired with cole slaw and baked beans, it was a decent meal! Admittedly, the Valley has much better BBQ and I will never "love" their BBQ'd options more than some of the other local options... but their food is solid and the sides are consistent. It's A-OK! ***THREE STARS*** read more