Wonderful dealership to work with, Nelson gets 5***** everything went smooth and easy. We love our Jeep

A lot of false information presented by Dick Scott's Business Manager's response to my original post. First off, the paperwork received was NOT an estimate, it was 100% a bill. I was charged directly by my credit union (whom I had the lease with) and it showed up on my credit report as past due. Estimates do not show up on Credit Reports. Ever. Let's not pretend it wasn't a bill that Dick Scott completely washed it's hands of. You are correct that I had a lease wear and tear coverage on the vehicle from a protection plan I purchased up front. When questioning about this, I was told the damage only covered up to $1000 and the remaining 3K was my responsibility. Not a potential-responsibility of a possible charge, but an absolute charge from my bank that showed up negatively on my credit report. There is also a claim that as soon as you heard my concern you reached out. This is categorically false. You guys did absolutely nothing but insult me for being upset about it. At no time did I receive ANY information of what was being done by Dick Scott's office, other than, "yeah, that looks like a bill," and eventually, "we sent a copy of your contract to the third party." No effort from Dick Scott's office, just an email with the contract, implying that I was still liable for the charges, legally. I also was directly denied being given a copy of the contract myself. They felt no obligation to send the contract between myself and Dick Scott to myself, which they had just sent to the third party. In the end, Dick Scott did absolutely NOTHING to resolve this issue. This issue with entirely solved by my financial institution, who were phenomenal and recognized this as the unethical scam it was. It was my financial institution who spoke with me multiple times, over multiple days, assuring me they were connecting with the third-party biller who was claiming this ridiculous charge not being covered by Dick Scott, who had full possession of the vehicle for days before this charge was assessed. Anyone who looked at this situation immediately recognized things as fishy. The deal I made with Dick Scott had already taken place. You cannot ethically throw your hands in the air and say "oh, we had no idea there would be other charges. Too bad." This is exactly what worries people about car dealerships: the manipulation of the truth to make it seem like you're getting a better deal than you really are. I had paid 2.5K in cash to get the deal on a new vehicle I got. That deal would have been dramatically different if I really needed to pay 5.5K to get the exact same deal. This is the important factor in all of this that kept being ignored by Dick Scott's office. The extreme fee for a normal wear and tear turn-in was eventually removed entirely due to my financial institution's efforts and had NOTHING to do with anything from Dick Scott's office. It was my own persistence, day after day, week after week, of talking with my financial institution which finally got the job done. Also, after multiple weeks, I did stop reaching out directly to the Dick Scott rep because the only response was them trying to claim Dick Scott had no liability and that I had no reason to be upset. Since your office had washed your hands of this bill already, I didn't realize I needed to let you know the bill had been withdrawn by the 3rd-party company. There is a reason yelp reviews exist. People should be aware of the truth from the customer/consumer's point of view, not just the corporate-spin-narrative. read more

Dick Scott Motor Mall - Auto Repair Near Me - Fowlerville, Michigan

Talked to the dealership about a jeep grand Cherokee L and they said it had a trailer hitch on it. I drove 11/2 hours out to dealership and met sales guy Nelson. We walked out to the car and I told him that the person I spoke with they said it had a trailer hitch. We looked and it did not have the trailer hitch. I said I need a trailer hitch and all he said was I guess you're not buying the car. Nelson could care less about selling me a car and there were other people waiting at the dealership. Very disappointed in the dealership and beware of Nelson, he could care less. read more

BEWARE buying a vehicle here without doing YOUR OWN inspection first. Whoever does the inspections clearly sucks. I should have taken my own advice, but I didn't and here we are. I clearly put too much trust into this dealer. My experience at Dicks started out good. Good communication- obviously because they want you to buy their cars. I purchased a vehicle on a Thursday and by Monday it was going into the shop. The morning after purchase, my boyfriend goes into the garage and tells me that it smells like gas. I didn't really think anything of it- couldn't be my new car that's been inspected? By Sunday I had 4 lights on my dash including the check engine light. WHY would a vehicle that has been inspected have a horrible gas smell, and a bunch of lights come on? I drove it ONCE since getting it(not even 30 miles) When I called Dicks to let them know of my issues, I was told "well we inspected it and drove 200 miles to deliver it and it was just fine." Absolutely ridiculous. So it's not their problem that issues are arising now. I trusted this dealer to give me a RELIABLE vehicle as they state it's been looked over by mechanics. I clearly have a gas leak. The mechanics either don't care about their job or they're just not doing thorough inspections like they say they are. I've already spent $500 fixing the issue on my NEW vehicle that I drove once. Once they get their payout- they're going to treat you rudely and like it's everyone else's fault but theirs. NOT a trustworthy dealer!!! read more

This place is a joke, customer service is terrible as well as there repairs. My lower control arm was bad "they said" little did they kno I had a hidden camera on the underneath of vehicle they were supposedly changing the lower control arm. They did not change it, but they did charge my warranty company for the labor to change it & for the new part. After they supposedly changed the lower control arm, they then claimed they put a front end alignment on the vehicle, without calling to authorize the work, that they claimed they did & I have irrefutable evidence they did not do none of what they claimed they did. Moral of the story be careful with this place because they will cheat you, lie to your face, I caught it red handed... read more

I would like to give Dick Scott Motor two thumbs up I was hit in a parking lot and not notified of the accident went to Dick Scott of Fowlerville and order the part for my car and the collision shop manager was helping me get the part on the car thank God it was only a $20 part but when you work hard to buy a vehicle and you're upset when somebody hits it, they really put me at ease and took care of it lickety-split thank you again so much read more

The service department at Dick Scott does not keep their commitments when scheduling service and does give customers the common courtesy of proactive, open, honest communication. Took my vehicle in for a scheduled service appointment at 7am. At 2:30 I reached out for status and was told my vehicle would not be ready that day. They never even looked at it. I got excuses (shop was busy) but no solution, no offer to reschedule, no offer of courtesy car, and definitely no promises could be made as to when they would get to it. This is not the first time this has happened to me here and from other reviews here on yelp it is common for Dick Scott to take your vehicle for a scheduled service and not look at it and not communicate with you. As an extra frustration, when I got my vehicle (without getting service - I cannot be without it for more than a day without notice!) the Auto Stop light is on, wasn't on when I dropped it off. read more

Not only was Jud unwilling to allow his service staff to help a customer with an ongoing, documented, recorded problem, but he was too "busy" to pick up the phone and explain to me voice to voice. He had no problem delegating a courageous conversation to one of his subordinates, Chris. I not only will never purchase from Dick Scott again, I will not purchase from Chrysler/Dodge/Ram/Jeep. This dealership (with the exception of Jillian) has no integrity and is as progressive in the industry as it's sad, dimly lit, incredibly outdated showroom. Oh, and a small update. Jud called me to discuss this situation and his solution was to "call corporate" and informed me that intermittent tech issues related to a back-up camera would not make him upset and that I should essentially just deal with this for the remainder of the lease on a $60K Ram. A fantastic piece of advice from someone that truly cares about the safety of his customers. read more

Dick Scott Motor Mall - 2 weeks after the truck was purchased, this happened. There are also several additional, time stamped videos of the camera not working. - Auto Repair Near Me - Fowlerville, Michigan

Absolutely horrible, my wife my son and I all took our cars there for collision repairs and everytime it took months and the same excuse "the old manager" didnt order parts but Im gonna fix it BS, took months to get repairs done, there a JOKE read more

I am very unhappy with the service. I have one vehicle, a 2020 Grand Cherokee Limited. What I would say is relatively new. I had to tow it there for a Monday morning service, it was not diagnosed until Tuesday, had to have a part ordered, did not come in until Wednesday. This is already 1 day lost now. They said fixed on Wednesday, when I picked it up, it was not working. Still working on it Thursday, without diagnosing the problem. What can I do to get a repaired vehicle? I am desperate. read more

Over promised,under delivered. Could not complete recall and coolant flush in a timely manner. Estimated time 1/2 day. Had truck for two days. Then I picked up truck after no service performed. Their website does not up Rodarte per service department. The customer service offer suck as a complementary vehicle is definitely offer. read more

Incompetent service department! Stay away! I have been trying to fix a fog light on a ram 1500 since October, they either can't do it or lie to us over and over. This is the worst Dodge dealer in the State. I live 5 miles from the dealer and will take the truck anywhere other than this place. read more

Went in yesterday and met with Nelson Cypher about a new Jeep and needless to say we walked out owners of a new Jeep. He was absolutely awesome!!! With his knowledge and professionalism it's no wonder he has been there 30 yrs. Thank you again Nelson we look forward to our next purchase with you. read more

The service I received was so horrific for the sake of sanity go anywhere else. A long story but a one day, appointment made 3 weeks in advance, job took 4 days. I was never updated, had to continuously call, was never given accurate information. Top that off when I finally picked it up they could not find my key and got half way home before realizing they still had my wheel lock. They were rude, discourteous and arrogant. Although the service manager came across as very kind, it's irrelevant if he allows his staff to be hideous. Save yourself the anger, stress, heartache, impending stroke and just go somewhere that actually wants your business. I can only assume that this service department only exists because the manufacturer requires it because they clearly have no interest in customer support or satisfaction. And honestly, why buy a vehicle there if you can't count on the service? read more

I would give this zero stars if this was an option. First we bought a car from here and we were not even on the expressway ( which is right next to the dealership) and the engine light came on. I called them right away. They told me to bring it back Monday because it was the end of the day and the shop was done for the day. I took it back and they changed the O2 censor. Next day the light came back on. Took it back and they said it was the other O2 censor. While taking this back I made appointments, but they never saw you on time and twice when I went there they had excuses why they couldn't look at my car that day. Now we are on the third time I have taken the car back for the same reason again they said it was a different O2 censor and they had dripped oil on it. They changed it and off we went. About 3 weeks later engine light is back on. We took it someplace else to have it checked and it was an O2 censor. We called the dealership and they said bring it back in. At this appointment they told us there was oil dripping on the censor from the valve cover gasket that was cracked. They told us it would be covered. We'll it wasn't they charged us for it and said we bought the vehicle as is. I get it if we had driven it for a month and then something happened, but we were barley away from the dealership. Way to stand by what you sell. Anyways they said the car would be done the next day buy it wasn't. Then they said it would be done the next day which was Friday. It wasn't and they didn't even call us we had to call and get an update just before they closed. We were then told it wouldn't be done until Monday. I called the manager of this place and had to leave a message. Guess what no call back. I have called twice and my husband once and still no call back. Well we had to take the car back because there was antifreeze leaking now. When we went to pick up the car they were suppose to leave the keys in the car because we were going after work and they would be closed. We'll they didn't and luckily someone was still there, however they couldn't find our keys. Finally they found the keys and for the umpteenth time they were so sorry. Mind you we had to take this car in 7 different times in the 4.5 months we had it. We will never do business with them again. read more

We just leased a Dodge Ram truck that we absolutely love! We had the pleasure of working with Jillian Lesperance. She made the process painless and easy! Highly recommended her and the dealership, great competitive pricing as well! read more

I took my Jeep to Dick Scott for a service issue. Long story short, they had it for almost 4 months and could not find what the problem was. Their communication with me was terrible and they repeatedly promised someone would look at it "the next day", then the "next day". After almost 4 months I took my Jeep somewhere else. They changed the spark plugs and now it seems to run fine. read more

Very disappointed. Got the runaround and put off. Service department dropped the ball from start to finish. Dropped off Jeep on Monday said it would take two days by Michael. Jeep needed a new fuel pump. Also wanted price on new tires and he said he would Let us know the next day. That didn't happen. By third day we got tires else where and had it scheduled To be out on the Jeep on Saturday morning. Needed Jeep Back by Saturday. No communication and finally when I got To speak To Chris the manager on Friday was told it was not done and that he would make sure it was done by 10am Saturday and to be there at 10. Upon arrival the Jeep had not even been started. And of course no one is working to make sure it's done. When I spoke to Chris his response was I did my best. After re assuring me and even promising it would be done for me to pick up. Will never recommend this place to anyone. Unprofessional, and can't be bothered with the needs of their customers. Update: After it was not ready on Saturday, they discover they ordered the wrong part. Now it won't be ready until Tuesday. On Tuesday I pick it up. I take it for the tires and it won't start. Same problem from when I brought it to them to begin with. Called Autom and her response was they weren't sure it was that but they thought they would try it. So all that time and they resolved nothing. Would not recommend this place. Run, stay away. read more

I was very pleased with how quickly they were able to get me a quote and the honest approach to the process. Brian did not tell me that I needed anything more than what was required to fix the car. Also the service center at Dick Scott is just spectacular. Helpful, friendly and very knowledgeable read more

Service Department stinks. I am driving a car that pulls to the right and has a rattle in the front. This is after 3 visits and leaving it for a whole day each time. I am now taking my vehicle that I purchased from Dick Scott to another dealership to get it fixed right. read more

BEWARE OF BUYING FROM THIS DEALER! I made an appointment today to purchase a new vehicle from Rick at this dealership. After a conversation on the phone last night, I felt confident In dealing with this dealer. BOY WAS I WRONG! I showed up on time for my noon appointment. I was told by Rick that he would be with me shortly. I told him I would wait outside, (my own choice because of Covid-19). I kept walking in, looking for him. Finally, over an hour later I was waited on. I was told that a repeat customer had just walked in with no appointment, and wanted to purchase a car. I HAD THE APPOINTMENT - LET HIM WAIT! It was 91 degrees out, and this was only the start of my problems. I was wanting to get out of a lease early to purchase a vehicle. When I picked out the vehicle I wanted and discussed a price, I was told that the dealership would buy out my existing payments on my lease and I would not have to roll over anything into my new vehicle. I was deciding whether to purchase a sunroof or not, so took the paperwork to lunch to look over. Much to my surprise they rolled in over $1400.00 from my lease into my new car - and made out to me that they were covering the whole thing ! I noticed that Rick hesitated giving me the paperwork with the figures on it when I asked for it. Now I know why! I probably would have covered the $1400.00 myself if they had been honest with me - but I walked out amazed that they would keep me waiting in the heat for another customer with no appointment - then turn around and lie to me! read more

Awesome service from Brian/Collision department. My vehicle was in a fender bender in Fenton (where I live). Originally I took it to Randy Wise GMC/Fenton, but the service I received from Kenny made me RUN like hell outta there. After much research, I took it to Dick Scott's in Fowlerville. Brian in collision was very friendly, and took time to listen to my concerns about the damage the other vehicle may have caused. I also had a recall from Ford that needed to be addressed - they took care of it for me and save me a trip/time to Ford dealership here. It took a week to fix my car and when it was done, they delivered it to me! My schedule didnt work with shop hours, and Brian offered to deliver it. They drove 30 miles to bring me my car!, wow, that's service. They also detailed it. Dillan did a great job - love the dressing on the tires! My car looks awesome, can't tell I was hit. IF I'm ever in another accident (hopefully not), I know where to go. Thank you Dick Scott's Collision . read more

I have been leasing cars from this dealership for almost 20 years and I will never buy or lease from another dealer. To let you know how serious I am, I live in San Diego, CA and it is still a more enjoyable and affordable option for me to buy a car from Dick Scott Motor Mall and have it shipped across the country. They truly appreciate your business and let you know that by how you are treated throughout the process. Exceptional customer service, exceptional knowledge of the product and a desire to get you exactly what you want. Thank you! read more

I had scheduled an appointment to have my car looked at. My appointment was Thursday, September 2 at 8 am. I dropped my car off the night before so it would be available to look at first thing in the morning. I called around 9:30 am to get a status update, I was told it hadn't been looked at yet and that it mostly wouldn't until early afternoon. I accepted that but when I hadn't heard anything by 4 pm I texted the service rep asking for an update. I didn't hear anything by 4:35 so I called the service rep and was told my car hadn't been looked at yet!! I was not happy about that but I agreed to leave it there overnight so it could be looked at Friday morning. I called at 11:30 am for an update and guess what they still hadn't looked at my car and didn't know if they would get to it today (Friday)! I asked the service rep to put my keys in the car and I would be by to pick it up when I could get a ride. Super frustrating what is the point of making an appointmen? I then called Dick Scott to talk with the general manager Mr. Jud Scott to express my lack of customer service. I was told Mr. Scott was in the office today but away from his desk and that I could leave a message which I did asking for a return phone call. It is now after 6 and I have not heard from Mr. Scott. read more

HORRIBLE! Do NOTTT buy your vehicle here. 2nd day we had our minivan, the lights were turning on, windows going up and down, transmission hesitating going about 35 miles an hour and shutting off on the road! We paid cash in full and we're told anything goes wrong within 7-10 days, bring it back. NOPE! Rick is a lying scammer! Do not trust him! We are getting the law involved and taking action because this vehicle is not safe to have our small children in!!!!! Totally unprofessional, don't care for their customers and knowingly told us "you can either let us "fix the issues" and give it back or no refund!!!!" They clearly know something is wrong with it that's serious or they wouldn't have a problem buying it back from us! Keith-sales manager was so disrespectful and demeaning when we called with concerns, told us it's not their problem! read more

We leased a truck at Dick Scott and the experience was quite professional and prompt. We worked with Nelson and he is very knowledgeable and took the time to answer every question my son or I wanted to ask. read more

Dealership does not honor their contracts within a reasonable amount of time(3months) Then tries to blame you for not contacting them..steer clear of this place read more

I recently purchased a 2010 Jeep wrangler Sahara unlimited from this dealership. it had a problem with the rear passenger door at time of purchase, and I was assured that after they lubricated it, that it will work itself out with use. they were wrong.. I went to get my son out of the back seat, and the button stuck and the door wouldn't shut. I had to use a bungee cord to hold the door close. The windshield washer didn't work, but when you used the function on the lever, it sprayed the rear washer into the cargo area and into the interior of the vehicle. I tried to remove the dick Scott tire cover from the spare at the dealer, and the guy that sold me the vehicle (Mitchell) told me to leave it on there. it's a form of advertising for them.. I just bought what I thought was a great $23,500 vehicle and I didn't want to insult them by removing their cover on the lot... a couple days later I removed the cover, only to find out that the fire is slashed and has plugs in it. it's not a spare that I feel comfortable throwing on my vehile. then the rear passenger window stopped working. I am guessing it's because of all of the lubrication they put on the door mechanism that it got onto the electric window motor and did damage. then the coolant was really low and my heat stopped working... this is all with in 3 days of purchase.... so I was afraid that it's burning coolant... I brought all of these issues to their attention and they refused to make any of it right... that read door is a safety issue for my child, they won't fix it.. the guy back in service was very rude to, and I was told to talk to the guy that sold me the vehicle. Mitchell (the guy that sold me the vehicle) told me it will be taken care of, then I was informed that they will only fix the window washer issue. I was told to talk to the manager. I talked to the manager and he told me that I should be grateful that they are even fixing that one problem. at this point I'm very frustrated and I told them that I guess I should contact an attorney because I shouldn't have all of these issues right when I drive a $23,500 vehicle off of the lot, and then have them refuse to fix anything. I was stuck on the side of the road until I bungee corded my door shut and the door sensor was dinging and my interior lights were still on. After I said the word attorney, the managed told me to get in my vehicle and leave immediately. they refused to service the vehicle and threatened to call the police if I didn't leave at once. when I went back to the shop to get my vehicle, they were working on my door handle which I was told they were going to refuse to fix, and the manager told them to drop their tools and to get the vehicle out of there. I told the manager I can't legally drive off with a door swinging open. he said it's not his problem. the mechanic felt bad and popped the handle out so it would at least latch shut, and I said I better leave before your dick head manager calls the police huh. I thanked him for at least making it so I could drive without my door being open, and now I'm afraid to even try to open the door... worse experience ever, and I plan on telling everyone I know about this. read more

I purchased a 2012 Jeep Wrangler from here a little over two weeks ago. The first few days with it were great but then my ABS module went bad and it had to be taken into the shop for a replacement. This Dick Scott is over an hour away from my home so I took it to be serviced at the Dick Scott in Plymouth. When I purchased the vehicle I went through Shawn, who told me that the extended warranty had a zero dollar deductible, this was apparently not the case. It cost me $100 to have the ABS module replaced. Then while they had my car at the shop they informed me that my tie rod sleeve was seized up and corroded, which would cost me about $400. I immediately called Shawn because there's no way I should have to pay $400 for something that has corroded, when I've only owned the car for about 15 days. I questioned her about the warranty's deductible when it came to having the ABS module replaced and all she could tell me was that I did have a deductible, even though she had told me more than once that I would NOT have a deductible, I explained to her too that I have the pamphlet she gave me where she had circled my package and the zero dollar deductible and I'd be willing to show it to her. Her response was well who knows what you could've written on that pamphlet since you've had it. I then brought up the seized tie rod and how I understand that I bought a used vehicle but there's no way that this wasn't a problem before I bought the car. She had no response to that and just turned the conversation back on the warranty. I informed her that the Dick Scott Motor Mall name was mud to me and I'd be sure to not let anybody I know purchase from there. She then had the nerve to say "well we did stay here late for you when you bought the car". Yes I was there until 45 minutes after closing finalizing my purhcase, but I had drove over an hour to see that specific jeep and had arrived about 45 minutes before they closed. I'm also sure that Shawn made quite a bit of commission of my purchase, so its not like I was there after closing just wasting her time. read more

Neil Weaver was my used car salesmen. I purchased a vehicle from him before and was pleased with the way he handled the sale. When we wanted to get another Jeep we went back to him. This time the whole sales experience was not so good. He told me this about my Jeep "You guys have nothing to worry about.....your Jeep will be total paid for and you will not owe anything on it" Well that wasn't the case!! They rolled $1,200 on to are new car payment!! HE NEVER MENTION THAT TO US AT ALL!!! My wife caught it but decided not to go into it because it just wasn't worth it. We wanted to go through are Credit Union and we had it set up and they changed the loan to go through one of their banks! UGH! The young lady handling are paper work seemed a little upset like we were interfering with her lunch. She was very snotty and times, She had an ATTITUDE!! The next day I called and asked Neil about the rollover and he really had nothing to say. When my wife looks for a Jeep we will not go there!!! read more