The best care for my truck. And I'm very fussy who works on it. These guys are the best, and you…read morecan't bet there price. Thanks

My alternator was on its last leg (my car sputtered at the last couple of stop lights I got stopped…read moreat.) Very new to the area, and extremely I knowledgable with where to go, I called around to a few places and couldn't get in same day for the fix until I called Scherer. Even though they were very busy, they still squeezed me in and fixed my car up within an hour or so. Very thankful that they found the time to help me out. All the guys were super friendly and helpful. Glad to have found a mechanic in my new hometown that's trustworthy!

Great service, my family has been coming to them for years with collision and maintenance repairs.read more

Nelson's seems great at first, but then problems come up from their prior fixes. Our window broke 4…read moretimes because they used cheap parts then made us pay to use a genuine factory part. The final straw is we had a coolant problem about a year ago they fixed. Recently the coolant has been leaking and our new mechanic found Nelson's didnt even tighten one of the hose connectors and once again used the incorrect connector that could actually damage the hoses as they expand when the engine heats up. I thought Nelson's was top tier, but the multiple follow-up repairs make it not worth it to go here anymore. Its unfortunate because they are great about fixing their mistakes... but with how much they charge there shouldnt be mistakes like this. This last small mistake could have blown up the engine. I cant in good conscience recommend going here.

IF YOU VALUE YOUR TIME, MONEY, AND VEHICLE, DO NOT COME HERE…read more My vehicle has been in this garage for just over a month and this guy keeps dodging my calls, refusing to talk about an estimate or even telling me what the issue is to begin with. I've left numerous phone calls, voicemails, texts, anything thing to get ahold of this guy only to call him once with a new number and he picked the phone up. He keeps giving excuses such as "The inspection is done. Let me call you Monday or Tuesday after I've assembled an estimate" *two weeks after the first excuse* "It's a lengthy estimate, let me call you by the end of today or tomorrow." As I've said, he does not value your time. He charges $95/hour to keep your vehicle in the shop for an undisclosed amount of time while he appraises your vehicle unconventionally, then dodges your phone calls to make more time for "contract work" DO NOT COME HERE. GO ANYWHERE ELSE.

I was very pleased with how quickly they were able to get me a quote and the honest approach to the…read moreprocess. Brian did not tell me that I needed anything more than what was required to fix the car. Also the service center at Dick Scott is just spectacular. Helpful, friendly and very knowledgeable

A lot of false information presented by Dick Scott's Business Manager's response to my original…read morepost. First off, the paperwork received was NOT an estimate, it was 100% a bill. I was charged directly by my credit union (whom I had the lease with) and it showed up on my credit report as past due. Estimates do not show up on Credit Reports. Ever. Let's not pretend it wasn't a bill that Dick Scott completely washed it's hands of. You are correct that I had a lease wear and tear coverage on the vehicle from a protection plan I purchased up front. When questioning about this, I was told the damage only covered up to $1000 and the remaining 3K was my responsibility. Not a potential-responsibility of a possible charge, but an absolute charge from my bank that showed up negatively on my credit report. There is also a claim that as soon as you heard my concern you reached out. This is categorically false. You guys did absolutely nothing but insult me for being upset about it. At no time did I receive ANY information of what was being done by Dick Scott's office, other than, "yeah, that looks like a bill," and eventually, "we sent a copy of your contract to the third party." No effort from Dick Scott's office, just an email with the contract, implying that I was still liable for the charges, legally. I also was directly denied being given a copy of the contract myself. They felt no obligation to send the contract between myself and Dick Scott to myself, which they had just sent to the third party. In the end, Dick Scott did absolutely NOTHING to resolve this issue. This issue with entirely solved by my financial institution, who were phenomenal and recognized this as the unethical scam it was. It was my financial institution who spoke with me multiple times, over multiple days, assuring me they were connecting with the third-party biller who was claiming this ridiculous charge not being covered by Dick Scott, who had full possession of the vehicle for days before this charge was assessed. Anyone who looked at this situation immediately recognized things as fishy. The deal I made with Dick Scott had already taken place. You cannot ethically throw your hands in the air and say "oh, we had no idea there would be other charges. Too bad." This is exactly what worries people about car dealerships: the manipulation of the truth to make it seem like you're getting a better deal than you really are. I had paid 2.5K in cash to get the deal on a new vehicle I got. That deal would have been dramatically different if I really needed to pay 5.5K to get the exact same deal. This is the important factor in all of this that kept being ignored by Dick Scott's office. The extreme fee for a normal wear and tear turn-in was eventually removed entirely due to my financial institution's efforts and had NOTHING to do with anything from Dick Scott's office. It was my own persistence, day after day, week after week, of talking with my financial institution which finally got the job done. Also, after multiple weeks, I did stop reaching out directly to the Dick Scott rep because the only response was them trying to claim Dick Scott had no liability and that I had no reason to be upset. Since your office had washed your hands of this bill already, I didn't realize I needed to let you know the bill had been withdrawn by the 3rd-party company. There is a reason yelp reviews exist. People should be aware of the truth from the customer/consumer's point of view, not just the corporate-spin-narrative.

We've purchased several cars through Jake at this dealership. We really like him because he's down…read moreto earth and good at finding out the answer if he doesn't already know it. We really like that he's not a pushy salesman. Our experience has been that he's very professional. We've been using the service department at this dealership for almost 8 years. We were pretty bummed when the service manager, Tom, went to the Howell store because he was just an excellent guy to work with. The service department seems to have had some hiccups since he's been gone where little details were overlooked. For instance the time before last that my car was in, they filled the tires on the driver side, but not on the passenger side. So one side of my car had tires at 32 psi while the other side was at 27 psi. That was dissapointing. It's little things like that preventing me from giving a 5 star. Otherwise... this place does a good job.

I had a great experience leasing my 2026 Equinox from Paul DiCarlo! This is the fourth time I have…read moreleased a Chevy and have never written a review before. But due to the great service I recieved from Paul DiCarlo I felt I should do so this time. He answered all my questions and showed me all the features on my new vehicle. I have spoken with him several times since and he is always receptive to my inquiries. He is honest, trustworthy and very approachable. I highly recommend him.

I was VERY impressed with this auto repair business. I had a code and they were able to reset it…read morefor me. I also had an oil change. Their prices are quite reasonable. I'm so excited to find an honest repair business.

I highly recommend Murphy's Family Auto. if you're looking for a place that's trustworthy,…read morereliable and reasonable. This is your place. Dennis treated me with respect and was very courteous. Thank you Murphy's. i will be back.

Always fast and reliable. Sad no masker temper tantrums driving Covid policy but I understand.read more

I waited two hours to get an oil change. There were only two of us in the service department too…read more When I first arrived, nobody was at the desk. I had to walk in and find someone. That as my first red flag. Don't waste your time. If I could have given it stars I would have.

It was the worst experience I have ever had with an employee from a store. Everyone working in the…read moreauto department was wonderful and helpful except a man working in the garage named Mason. He did not give me a quote or pro-rated price, but aggressively told me that the tires were overinflated and that's why they were getting bald. I always get my tires and repairs at Walmart. Mason told me that he could not account for the incompetent workers at the other stores and that the store was not considering pro-rating my tires. I asked for the manager, Dale, multiple times and he was either at lunch, or just not available. I could not get a manager to help me in this situation.

You got my oil changed also tire rotation and headlights cleaned. Great service and communication…read moreat a fair price.