I was driving my truck yesterday when I notice a vibration on the steering wheel from Windsor and I made an impromptu visit there. There staff immediately took my truck for a drive to make sure it was Safe for me and my dog to drive in! They were so kind and have always looked out for us. We been going there for over 20 yrs. When I told them I felt bad for such an imposition , their response is "That's what we do!" Their mechanic told me what needed to be done and I made an appointment. Just an FYI they work on all type's of vehicle's! read more

Extremely Disappointing customer service. After getting rear-ended, I stopped by Dibble's for a repair estimate because the local Honda dealership had suggested them. As soon as I walked in, the experience went downhill. The employee who was at the counter seemed uninterested, didn't even greet and barely said much. He asked that I fill out an extensive form and provide insurance information, etc, When I asked if it was possible to just get a general quote without that information, he went into an office, and a younger gal came out and immediately started raising her voice at me. She told me they couldn't provide any estimate without extensive personal information, including my insurance details, but the way she communicated this was shockingly unprofessional. She spoke to me harshly and loud, in front of another customer, who looked just as surprised as I was. I was so taken aback that I simply walked out. I honestly had to laugh it off because I couldn't believe how poorly I had been treated. Based on this customer service experience alone, I would not recommend this place. I found another local shop where the customer service was exceptional. read more

This is such a great place! They take very good care of me and my car. They are careful to only do what's necessary,, always saving me money and taking excellent care of my car. I can totally trust them, which is not something I can say about dealerships or many other auto repairs. Dibble's is very high quality and totally honorable. Been going there for many years. read more

Wow! Auto mechanics that care about you. Easy to talk to and great value. Took me in and turned me out quick. Great service from Ray, very friendly and the last people that seem like they would try to squeeze a penny from you. Not your typical repair shop. Im bringing my car/s here from now on. read more

Ray at Dibbles Collision took excellent care of my Toyota CD player problem in the car I purchased at CarMax, who recommended Dibbles. Because Dibbles is RepairPal Certified, my deductible was reduced. Ray and Dibbles diagnosed the problem and provided a refurbished Toyota OEM radio for my 14-year-old 4Runner. Ray brought in a Dibbles team tech who showed me how to operate the refurbished old Toyota CD player. Ray also gave me good advice to maintain the sunroof. My experience at Dibbles was far superior to what the dealer proposed. I will definitely use Ray and Dibbles again. read more

Today is the second time I have brought my vehicle to be worked on here. Two different vehicles and even tho care Max care paid for the work to done on the Honda I brought in today, it was less expensive than my deductible for the other vehicle I bought in last time. But both times they did great work and kept in contact with me about the progress of the repair both times. Ray is a great guy to deal with. Very professional. read more

Thus far, I am quite impressed with the kindness of those answering the phones and at the front office. carl, Jennifer and have been so kind, thoughtful and helpful. I will be having my car repaired and will follow through with the review on the repair, but thus far I am quite pleased. pictures to follow. read more

We've brought our vehicle here a few times & the service, honestly & quality of work was incredible! Sent a friend there today & she just called me to thank me for the referral, 5 star!!! read more

We have brought our car to this shop 2 times for an Engine light on, both times we are told is fixed 10 miles later the light comes back on, we brought it back a 3rd time and now they want to charge us another $2300 I don't understand why since we are still having the same issue Engine light on, we were referred to this guys by our insurance and I would not go back, the better business bureau will hear about this shop and hopefully they will do things right in the future, read more

My Tesla M3 was rear ended and it needed a new trunk lid and rear quarter panel. Dibble's got the parts ordered from Tesla, and completed the work quickly read more

Dibble's Collision Works - They fixed this very well! - Auto Repair Near Me - Santa Rosa, California

I have taken several cars into Dibbles and have referred them to several friends and family members. They have done a wonderful job getting the cars looking like new. They are most accommodating and try to get you your car back in a timely fashion, but getting it done properly is first and foremost. Anthony kindly provided me with a ride home and picked me up when my car was ready. The repairs are guaranteed for a lifetime. Can't beat that. Each and every employee including Anthony were most kind and I appreciated their sincere concern for my satisfaction as a customer! read more

Totally unbusiness like customer service. Totally rude. And totally huffed and walked out of their office on this customer when I asked her if she could listen to my three sentences for one second I had about why my 12.8 volt battery needed to be replaced. I totally understand it's 4:30 and all your mechanics have ran out of there as fast as humanly possible due to rude management. Mechanics this is not on you I understand your work and as far as I'm concerned the mechanics and body text at this shop get treated like s*** and don't even get materials to do the job correctly they pay out of pocket. Nice job for you guys but the office. Totally sucks and to the female that totally walked out after I requested she stopped interrupting and hear my three sentences out you totally need a bigger vocabulary and to stop watching mean girls they already use that line. I'm not too sure what part of my car upset the staff but even dealing with the owner left a bad taste in my mouth. Don't worry my kid didn't touch any of the cars in your showroom but your employees definitely didn't wipe the nasty black handprints off the back of the door for the last 6 years. Note to the owner walk in the women's room and shut the door check the back of it like you walk by and check if the baseboards have mud on them from the dirty mop. This was a simple car died while driving diagnosis on a 2014 Kia. There is no prior interaction for the office staff to be so rude to me the paperwork they handed me showed a 12.8 volt battery and they never tried charging my old one cuz I sure the hell cranked on it for about an hour killing it before it towed in. Anyways to wrap this all up why you guys have to be so damn nasty I was honestly trying to give you a chance for some redemption and you drop the ball. Insurance frauds a real money bringer obviously because your business game is totally high School just like the girl at the front counter that said totally in my face four times. I've been working under cars longer than you've been alive honey and all I asked was you to listen to my three sentences so here's your totally long totally b******* but completely first-hand true review. Places out to make money off insurance and don't give a s*** about their employees wanting a box of gloves they'll have to go buy themselves. Thank God for insurance fraud cuz you wouldn't be making any money and if you advertise being a Tesla certified repair place maybe you should teach your entire staff how to shut them off in service mode so nothing keeps going off on the entire car when it's in the shop for however long.Tesla certified and you don't even know what car wash mode is and you can't figure out why the windows won't stay up seriously. Bury me in a 4-ft tall grave because obviously a 6-ft tall overhang would be way too short to pull any trucks under. Man getting this aggression out would have been a lot easier dragon 50 pallets across it dirt lot without gloves on or being allowed to fix the forklift I offered to fix on my time off so I could move said pallets. Thanks for messing up my mother's car I'm so upset with the lack of any information being demanded payment and the girl literally walking out of the office on me. Feel free to contact me if you need any information cleared up in the story but for now don't take your car here. read more

$1500 and a week and a half for a new radiator on a 1996 Ford van seems rather high but at least they are nice about it...

They did great work on my car. Always communicated on the progress and expected time frame. Overall I would highly recommend Dibble's who I believe is partnered with FixIt. read more

After hitting a deer and damaging my bumper - Geico sent me to these Folks at Dibbles - albeit Geico had them listed as "Tesla." Now why in the Sam Hell would I go to a car dealership that sold Teslas? I wondered. Turns out after calling the number that they are TESLA CERTIFIED. Ok, despite Geico needing to do a little cleanup in their listings - I received fine and helpful service from this Company. Shout outs go to Sarah and Brian for making this a painless process. They were helpful and courteous and I felt well taken care of. Two thumbs up. read more

As usual, Dibble's Service Manager Ray Audette and the experienced mechanics at Dibble's diagnosed and solved the recent problem with my wife's 2012 Prius V. I have had them service that car and my 2016 Audi S4 for years and have always been completely satisfied with their automotive knowledge, service expertise and fair pricing. I highly recommend them. read more

Highly recommend for auto mechanic and collusion work. They charged me 1/10 of the cost to fix my Audi that another place quoted me , and did an amazing job. Honest people ! The only place I will go from now on. read more

This guys are awesome. Very professional and courteous and the charge is more than fair. I will no longer have to drive to Marin or San Francisco's Audi dealer in the future. But I will miss their cappuccino ( ha-ha) read more

Some guy damaged my Tesla Model 3 and drove off. Caught his license plate thanks to the Sentry video system and the insurance found him. I wanted to go to Tesla for repairs, an hour away, as I was hesitant to go to a bodyshop instead of Tesla itself but, the insurance of the guy that damaged my car recommended Dibble's - and I'm glad they did! They have lots of Tesla experience, the service was excellent, the repair top-notch invisible, they detailed the vehicle really nicely, and even charged it! Special shout-out to manager Anthony Morales: couldn't wish for my Tesla to be in any better hands! read more

On January 12th of 2016 I was t-bones in my 2015 Dodge Journey that I had just bought 5 month prior. Right away I started to look for a body shop and I decided to go with dibbles. That was my first mistake. My boyfriend and I go to dibbles to drop my car off on January 13th due to it raining and my rear door being pushed out and rain getting in my car. When we dropped the car off we were told that it would take a month for all the repairs. I'll post photos of the damage. Went by the shop 3 weeks into it being "repaired" the car was sitting in the yard with the rear door cut off and the drivers window down and its raining though the car was under an open carport water could still get in the car. (Why was it not covered with plastic). I was told parts were back ordered and would be in, in February. So I go and look at the car again maybe the 2nd week in February and the car hasn't been touched since the last time I came in maybe 2 weeks. This is a month in. Fast forward it's now March my car still hasn't been touched except the door being cut off both front and rear bumper removed. Parts are now back ordered till April. I'm start to get very frustrated. This is my first brand new car I bought on my own it was my baby. I was getting so frustrated that I decided to forget about it for awhile. At the end of March I call and was told that the rear corder panel was back order to May 8th. My car has been at this shop for 3 months already. I finally was told my car was finished she I went on April 6th to look at it and noticed the vinyl on the doors were bubbles and I was told the heat will dry them out. There was also still a scratch on the car. I was called again on April 11th and told my car was ready again. I get there and they have the weather stripping off the 2 passenger side doors and are still working on my car. I found 2 new scratches On my car. When I dropped my car off there was not scratches besides where I was t-boned. I finally pick my car put on April 15th. That's 3 months and 2 days witch is a really long time to have my car. After looking over the car for a few days I noticed that the doors weren't aligned properly the rubber that runs in a line for all the windows was wavy. The door lock is pushed into the door. There are still bubbles in the vinyl. My car was also pulling to the right really hard. When I had picked up my car on April 15th I had asked Todd if an alignment was done on the car and he said "I don't feel like it warranted an alignment. Due to the wheels not being affected in the accident." I thought that was odd. So Saturday April 16th my boyfriend and I go back to dibbles and went over everything that we were unsatisfied with. Todd started comparing my car to the rental car that was still sitting his yard waiting for the rental company to come pick it up. Saying that's the way this journey is to. I don't care if that's the way that car is. That's not my car. The paint texture on the repairs side of my car was different then the other side and he states that it will never be the same. Basically my car was as good as it was gunna get. When I brought up the fact that my car was pulling to the right really bad Todd said " it is I drove that car and it wasn't when I drove it!". It made me feel like I was not telling the truth. I know my car and how it drives. I would think you would want to send a car out in the best shape possible to get future clients. When you have 1 customer that is unhappy they will go and tell 5 people who will go and tell 5 more people. Very unprofessional. read more

I'm not one to go on Yelp often but I had to let the community know about this place! they are truly amazing! Most of all honest! Thank you Ray so much for your help ! read more

Originally I was going to give this auto center 5 stars since they stayed late after a AAA tow to let us get picked up by a friend in the area. However, the repair didn't last and I needed to have it done again. It was under warranty, but due to the distance it was not worth it to drive back and the thing they did was sloppy. The story: My husband and I were driving north for a vacation in a Bed and Breakfast and the car lost power in Santa Rosa. At least it didn't happen farther away from a big city! We called AAA and were towed to Dibbles. I was very impressed that they let us stay a bit after their official close, in the back with the car, while they were closing up inside so a friend could pick us up. Eventually we did go outside the gates so they could lock and waited for our friend. They called the next business day and explained what the car needed, it was something with one of the wheel assemblies instead of the transmission and I was overjoyed since the cost was much lower. We approved the work, they replaced the part, and we drove back up a few days later to pick up the car. A few months later I noticed my car was leaking fluid so I took it to my local mechanic by work. He said that the part they replaced was leaking. As mentioned, I checked and decided the cost of warranty work at Dibbles (including taking day of vacation, gas, etc.) was about the same as having my guy re-do the work so I stayed local. It turns out the gasket they used was bad, and my guy thought they reused the old gasket instead of putting in a new gasket when they replaced the part. Sloppy! My car is a 2002, why would you reuse a gasket, a cheap part, on a $240 job? At best they didn't have a gasket on hand and used what they had, but I would have waited a day or two if they had asked what I preferred. Anyway, that is why they get 3 stars instead of 5. Everything else was great. read more

Even though Dibbles's was not on the recommended list of places my insurance company would warrant with their usual lifetime repair guarantee, Todd agreed to offer the same coverage if I went with him. Being my parent's neighbor, I thought why not. I brought my S10 truck in for front end repair after a collision. The grill they put in has been rattling ever since. It's loose, and feels like it's practically falling off. The headlights never worked properly afterwards, and are currently so dim you can't drive safely at night, due to a wiring problem (I've changed the headlights twice to no avail). The replacement fender is rusting, and it's paint chalky and peelng off. The parts of the truck which they never touched still look great. When I brought up the problems to Todd, his only snarky reply was that "it's out of warranty". When I related to Todd how my insurance company didn't recommend them, and reminded him of my choice and his promise to cover it as they would have, his only response was "Go figure". Avoid Dibble's and Todd like the plague. He's shifty. My roommate Ornette related a similar experience with Todd and Dibbles's he had years ago when he was a far more impressionable young man. He got the runaround and had to involve another more worldly party to get satisfaction by threatening a lawsuit. read more

I needed to have the left rear window fixed on our Highlander. It would not close, making any driving noisy, and freeway trips were just loud. Not to mention the relative insecurity of an -always- completely open window. Neither the Toyota dealer nor their associated body shop could find the time within a two week period; in Santa Rosa, Petaluma or Napa. Fortunately, I remembered Dibble's Auto Center, called and made an appointment and dropped it off there. It was repaired the very next day, competently and completely. We appreciate the excellent experience. This seems to be a good business that flies a little under the radar. Todd mentioned that they are a full service shop, suggesting that we keep them in mind, and we will indeed do so. read more

Okay so this actually took place a few years ago, but I still remember these guys fondly. I had just gotten into my first (and only) car accident, and was completely freaking out - my car was pretty obviously totaled. The free tow only included a few miles, and not having a home body shop, went with the tow guy's recommendation, and he dropped us at Dibble's. Firstly, the people who work there were all extremely friendly and reassuring. They gave me information when I asked for it, offered it even when I didn't ask, and had an all around sort of soothing demeanor, good for over-excited kids in a new situation. They looked over my car to give me some initial information and worked smoothly with the insurance company to get everything settled as quickly as possible. We had to leave the car overnight before I could talk to insurance again, and when we found out it would cost over $5000 to fix, decided not to repair, and had to leave the car again before it could get towed where it was going. Best part was that Dibble's didn't charge me a thing, even though I believe it said on their paperwork that they charged for storage. They were just really very nice and if I ever had another problem, they'd be top on my list to deal with. read more

New to the area and brought my car here for a simple fix. Insurance was fine with everything I wanted to have fixed but the shop argued with me about what was necessary even though they make more money doing the repairs and my insurance wasn't going to argue about any of it. After 3-4 different visits and going without a car for weeks I get it back still not done and they claim everything was fine when I left the shop. I don't suggest this place for any kind of work if you want your car restored to previous condition. read more

Porsche owners beware! They claim to have a Porsche specialist.. 40 years experience, factory trained technicians... best diagnostic equipment etc. After parts changing to the tune of $3700 (including installing bad parts) and still not fixed after a month. I drove the car directly to Hammond Auto where they fixed the original problem in less than day for $271. Unfortunately they still have to replace faulty parts installed by dibble. Oh and my paint is mysteriously peeling on my hood now too. WTF RUN!!! Addendum: Todd: Your business boasts a factory trained tech with 40 years experience and the best of diagnostic equipment. My car ended up there for just that reason. After having my car for 6 weeks, it ran worse than ever. Your service advisors ridiculous idea that modules in the car need to talk to each other for WEEKS is completely ludicrous. It was just B/S so when I drove away and my car RAN WORSE THAN EVER I would be so ignorant that I would just think it was "normal". I'm a silly female who just can't tell the difference? The proof is in the pudding. The car was driven 3.7 miles to the next shop who diagnosed and fixed it immediately. The fact Len snarkily ask what I did to the transfer case on the ride there was cool too. Oh and about that.. I was never told that there would not a be a warranty on anything. How would your factory trained tech not look at the fluid that was filled with shavings and say.. hmmmmm somethings not kosher about this? Not inspect a part at all? PAY 3700 dollars for your car to be fixed... and it has 30 extra miles and a stray cheap earring on the floor, the paint comes back peeling and not only is the original problem not fixed, but the parts changing you guys did was COMPLETELY bogus. read more

After calling around for quotes at various top rated shops for new brakes and rotors on our BMW, we decided to take it to Dibble's based on Ray's knowledge, customer service and fair price. Not only did he fit us in that day (car was borderline dangerous to drive and we were leaving town), but the work was completed that day, much to our relief! And $5 less than the quoted amount I wouldn't hesitate to recommend Dibble's - and thank you Ray! read more

I pulled up for the estimate and my daughter said:​ "Oh mom they are the Nice Guys!" She was so right! Anthony and the whole crew at Dibble's were fantastic! My estimate was done immediately​ and Anthony scheduled my repair right away. I was given a daily update on the status of my car and it was repaired when expected. I picked my car up when it was finished and it was sparkling clean inside and out. I have a Toyota​ and would never go back to Toyota for a repair now that I know about Dibble's!!! Trust Anthony and Dibble's with your car!! read more

I knew I needed front and rear rotors replaced on my Audi A4. I used to go to Royal Motors in SF, as it was convenient. I always figured I was paying a little more, but had no idea how much more. Called around to 4 places (two in SF, 2 in the North Bay). Dibble's quoted me a price over the phone that was close to HALF what Royal would charge. And they beat the other two places as well. Which made me a little suspicious -- I wondered if there would be some "miscommunication" and a jacked-up final bill. Nope -- bill was exactly as quoted, Ray took care of the car on time, and was treated in a very friendly manner by everyone at Dibble's. Highly recommend, and I will be bringing my Audi to Ray for all future service. read more

On 2/19 I was rear ended. My 5 year old was in the car. It was a stressful morning. Not really knowing where to start, I asked the Manly Honda Service Rep if they did auto body. He said they didn't but knew a Honda certified auto body repair shop (Dibble's Auto). Without knowing the Service Rep called Anthony and within minutes Anthony came to save my day! Before I knew it he called a tow truck and had Enterprise on their way to come get me and my daughter so that I can get into an automobile and head home ( this was all with my consent of course). From minute 1 Anthony wowed me with his attention to details and customer service. I was updated on a regular basis with no BS. Anthony was always very upfront with where we were with the repairs. I will never take my Honda anywhere else. I was very impressed with my overall experience. Thank you so much Anthony for everything and no offense but I hope I don't see you anytime soon! #happy customer #willdefinetelybeareturncustomer read more

Dibble's Collision Works - Auto Repair Near Me - Santa Rosa, California

I have no idea what kind of work they do because I will never take my car here. These people are part of the reason why insurance is so high. I do know what kind of customer service they have though. BAD. After calling them up and telling the guy I'm coming from GUERNEVILLE, 40 MINUTES AWAY and asking how long an estimate would take because im jammed for time (btw he said 20 minutes) he said come on down anytime. When I got here the first thing they said is "do you have another estimate from the insurance company." I said yes but it is definately too low, and i need a real estimate (because i want my car fixed). At that point the person tells me I need to LEAVE MY CAR with them so that they could DO ALL THE WORK and then i was told (without them knowing anything about my car or what $ was offered) toldme "i guarantee you that whatever the offer was to you it is 3 or 4 times higher to fix. Leave your car with us. We will fix it then bill the insurance company. Because thats just how its done. " WHAT???? Just leave my car and hitchike home??? COULDNT HAVE TOLD ME THAT BEFORE I DROVE IN 40 MINUTES??? WOW. So without knowing ANYTHING about my car accident, they already know they're going to charge the insurance company three or four times whatever the offer was. That is why businesses like this are part of the insurance industry problem as a whole, and why we pay $$$ out the a** each month for our insurance. What a JOKE. read more

I love Dibble's! My favorite thing about them is that they are very trustworthy and honest. They do a great job with repair and maintenance and never try to get me to do anything that is unnecessary. I have used them for regular service for my car and even for bodywork when I had a minor scrape. In all cases they do a great job at an affordable rate and are a friendly company to do business with. I am so grateful to have them in Santa Rosa! read more

Took our 2014 Honda CR-V here for repairs following involvement in a fairly minor accident, but one that left a dent in the driver side door and scratches in the passenger door and front quarter panel. They offered a quote that seemed somewhat on the high side as another shop had offered a lower quote, but it wasn't wildly higher and I decided to go with them as they were recommended by Honda and promised a quick turnaround. Frankly, I was apprehensive at first, as it's always something of a gamble to use an unfamiliar shop, but in the end I was pleased. We have only the one car that seats more than two and has room for my son's guitar, so we wanted to get the car back as soon as possible. The first shop said 10 days. This shop said they could do it in five if we brought it in early on a Monday. I've just picked it up, delivered as promised. The body work and paint look good (although I will want to check it carefully in different lights), they washed the car, cleaned up all the plastic parts, cleaned up the interior (not that it was in much of a mess), and even left my radio tuned to my regular station (trivial, but not always the case). Anthony was especially good about keeping us informed about progress, which I very much appreciate. So, all in all. I'm pleased. Recommended. read more

My wife was very upset after backing her Crv into a pole. I assured her that not to worry I knew just the place to take it. I called Todd and told him about the situation and what was needed. He told me not to worry just let him know when we would like to have the bumper repaired. We had a trip coming up for the week of new years and had planned to taking our other car on that trip. I Asked him if he could have it fixed that week and he said that wouldn't be a problem at all. To make things even more convenient I was having the vehicle serviced at the dealership and Todd had it picked up from the dealership. That was so appreciated. I had told Todd that we needed the vehicle back by the following Friday or Monday. I had expected to be picking up the vehicle Monday since it was a holiday week and also usually when you give a shop the option of keeping it longer then that is usually when you get it back. Fast forward to the following Friday and we were on our way back into town. I reached out to check on the vehicle and was very pleased to hear it was being detailed and would be done later that day right about the same time we were rolling back into town. We went straight there to pick it up when we got back into town. When we walked in to the showroom Anthony greeted us as we walked in and had the paperwork ready for us. We were very pleased with the final Bill. We didn't want to run this through our insurance and we speechless with the price we were charged. We expected it would have been much more. The vehicle was pulled up and ready for us. When we went out to the vehicle again I was very impressed with the quality of the repair. I have worked in the automotive industry for 20+ years and this was the first time I have ever had to have any paint work done. I had been dreading the day I ever needed paint because I have a very critical eye. The car was very clean and I couldn't tell that the bumper had been painted. It looked great! Thank you very much to the crew at Dibbles Fixed Auto. They took a stressful situation and turned into a very easy process. read more

I recently bought a used 2003 Porsche Boxster, (my 1st) which soon developed a complex and difficult to fix electrical system problem. The Dibbles team figured it out and stuck with it to a satisfactory conclusion, with appreciated updates on the process. Although I'm a new customer to Dibbles, Len, the Service Manager, was very accommodating to my concerns and made me feel like an old friend. I will be going back to Dibbles for all my repairs and routine maintenance. Thanks Len. read more

Dibbles did great work for me. They gave me a ride home once I checked in and picked me up a few hours later when my car was done. They took care of what I needed for a reasonable price. I will totally call them again when I need work done on my car! read more

First of all, I would like to say If you live in Sonoma County and have a high end car that needs perfect LIFETIME warrantied work, or even if you have ANY vehicle that needs a perfect paint match DIBBLE'S in Santa Rosa is the place you need to take your vehicle to! The owner out of all people (mind you that the owner of the business took time to talk to me personally) dealt with me on a very personal level. I felt like he was almost Family! When i first got there, I was greeted by the friendly staff at Dibble's, and within a couple minutes and a few papers to fill out ( took 10 minutes to discuss the work that needed to be done, how long it would take, what they bodyshop would do, and signing the papers to get the work going). I was in and out of there before i had time to think about what i was going to do with the rest of the day! Something everyone should look at when they are looking at a repair company is their history. If the place can stay open for 10 + years it means they are doing something right, which is pleasing their CUSTOMERS! I read their website and it said the company has been open since the early 50's. No wonder they have been open for OVER 50 years! Next time i have any auto repairs ( I even heard they do suspension, brakes and other work) I will not even hesitate to give them a call. read more

Terrible experience here. I dropped my mom's car off here, at the dealers recommendation, and felt taken advantage of even before they even started fixing the car. We ended up not using them in the end and took her car to a place where we felt respected not only customers but as human beings. It started from our very first interaction with them. My mom's car was pretty banged up after hitting a pothole. We received an estimate from the dealer and they then told us to go to Dibbles. After leaving my mom's car at Dibbles for two days, she received a call from Anthony who was extremely condescending. He was rude and made it clear that he didn't have confidence in her knowledge or understanding of her own car or the situation. Neither of those things about my mom is true. After making her feel stupid, he proceeded to explain to her that they were fixing her car right that moment but it was going to be almost 3x the price of the original estimate. The original estimate was for $5,000 (vicious pothole, I know) and they wanted to charge us $12,000! Anthony then proceeded to explain to her that because the cost to fix the car was so high, the car would be totaled. On top of that, we had not yet signed any paperwork yet or agreed to them starting the work: they had told us that they would perform their own estimate before we would have to agree to them starting on our car. Needless to say, my mom was very upset (as was I) and so she immediately told them to stop whatever they were doing, put her car back together and we would be getting another estimate. They told her they would not be able to do that and after arguing with Anthony back and forth, she gave up and had my dad call in. Upon speaking with my dad, they immediately agreed to giving my moms car back to us, the rightful owners. When my parents got to the shop, they realized that Dibbles hadn't actually started working on her car, never took it apart and this appeared to be a tactic to force us to agree to exorbitant pricing. We took our car to another body shop and they honored, as well as confirmed it to be correct, the original quote we received from the dealer for $5,000. We will not be using, or referring anyone to, Dibble's in the future read more

No question where I take my car if a body shop is needed. Todd and his staff are off the hook. Anthony is up front and tells you what's happening. His main gal, Marrisa is incredible. They make a bummer situation pleasant. Todd, as always, you ROCK!! read more