This company I would not recommend because they did not do a good job the first time and I…read morecomplained to Kathleen the owner about it and she sent the crew back out to fix it and found the crew to be very rude like they were unhappy that they had to come back out. If they would of done the job right the first time then they would not of had to come back out. They arrived on Monday 4/5/21 at noon when they were supposed to be here in the morning and the excuse that I got is that they were coming from Chico and there was an accident on the road. So OK, they get here and they start taping the plastic up for the protection of the walls and floor and after they got all the plastic up they left by 3:30 to return the next morning to start insulation. They had not been gone more then 30 min. When piece by piece the plastic that they had just put up started falling down and but the time I got up the next morning ALL of the plastic that they had put up the day before was down on the floor so when they arrived at 10am they had to take the time before starting the insulation to re-tape up all the plastic that they had put up the day before. So Jesus showed up and had the guys get a hotel room in town so that they did not have to travel so far and they could start getting here earlier. During the the time of them being here my daughter was calling and talking to Jesus regarding stuff that was not being done right being that they were not going to be shaving down the insulation and Jesus said that that was not discussed and would not be done and we said that it was discussed and it needed to be done for us to put up sheet rock so he came out here again and talked to the guys and told them to do the shaving. They finall finished up on Sat. 4/10/21 and after they left we noticed that the shaving had not been done properly so I called and talked to Kathleen and she had me send her pics of it and one of the things that stands out that she had asked me was that was I not happy with the look of it for cosmetic reasons or because we are going to put sheet rock up there....WOWWWWW really, I said I am paying almost $12,000. For this and I expect it to be done the right way. She agreed to send the crew back out to finish it the right way so that is when they showed up they were on the rude side except for the one guys Manny that was not here for the install part so he did all the talking for the other guy (can't remember his name) that was the guy that actually did the spraying of the insulation the first time. They started putting all the plastic down again and started doing the shaving and a couple of hrs into it Jesus showed up in his work clothes and started helping them. My daughter and I walked over and stood out on the porch to talk to Jesus and he just totally ignored us so we went back over to the other house and when they were done he waved for me to come over and do the final inspection. It was a lot better and I told Jesus that if it would of been done right the first time then they would not of had to come back. He then asked me for the check for the payment and I said that I would send it in the mail and he said that Kathleen told him to pick it up and I told him that I would not give it to him but I would send it in the mail so he got pissed and called Kathleen and pulled his guys out of the house that were finishing up cleaning and they all got into their trucks and left. My daughter and I came back to the house and all the plastic that was covering my furniture with all the shavings on it were still there on my furniture so we had to take it off and had one hell of a mess that they should of cleaned up but Jesus got a attitude and left without saying another word to us. Wish I would of checked them out better before I hired them. Below are just some of the pics of the job that they said was finished the first time without the shaving.....

Called for a quote about 2 months ago, was told someone would come look and give us a quote, no one…read moreever showed up and didn't even call to reschedule

These guys send out employees that dont speak english. They don't have worman's compensation for…read moretheir employees and their employees lie lie lie. Don't trust them for anyting!

From the owner: We can do anything that has to do with drywall! Level 5 smooth walls Textured walls Insulation read more

Ed does a great job at a fair price. If you need insulation give Ed a shot at the job.read more

Came out to see job and never called back with estimate. Did not return calls when we tried to…read morecall about estimate. If you don't want the job, then just say so.

My Mom had her AC go out on a weekend. Originally she was given an appt for Monday as they were so…read morebusy as it was one of our hotter weekends. (101) I called and explained that her house was at 90 degrees on Sunday and was their any way someone could get out on Sunday. They went above and beyond when I am sure they were hot and exhausted to come out Sunday night at 6 p.m. and fix it! We cannot be more grateful! you guys are amazing! Thank you from the bottom of our hearts!

They do not stand behind their service. We had them repair…read morean AC drain line and noticed a leak after a few weeks. They wanted to bill us for a diagnostic visit to determine the cause of the leak. This was not acceptable. We had just purchased an entire new AC unit from them less than one year ago. I don't recommend them because of their lack of honor and supporting their work. There are other honest and reputable AC companies that I would choose over Royal.

And there it is! People.. he just showed his cards. This was ALWAYS about a court ordered monthly…read morepayment. They provided no service to us. We fixed their mistake AND the leak ourselves. They scammed us. If you have any questions about them and their professionalism and whether you should choose them or not, just read the reply from their management. Not "we are so sorry that you've had a bad experience"! How can we make this right. They are awful. DO NOT USE THEM or this will be you. If you or anyone you know has also been scammed by them, please reply with a comment. I'll reach out and get your info. I'm looking into this company further.

Last year we had a water pipe burst under our home which caused some damage to our subfloor. We…read morecontacted our insurance company, and they had a mitigating company come to dry our home out and investigate the scope of damage. That company did such a great job in all aspects that my wife and I wanted to stick with them for the rest of the work. Our insurance agent really pushed for CRBR, vouched for their work, and so, we agreed to go with these guys. Today, we're looking at a nightmare of a situation and regret that decision deeply. 1) We had LVP installed in our home and it is failing at random throughout the home in all trafficked areas due to not prepping the subfloor and using the wrong materials (corrugated cardboard) when they attempted to level the subfloor in various areas, rather than what the job would standard would call for, a self leveling medium. 2) CRBR failed to seal up the moisture barrier under our home after explaining to them on multiple occasions (once with the branch manager present) that my agent was willing to approve more if they had missed the full scope of damage in the first estimate. Unfortunately, the Project manager became argumentative, dismissive, and unwilling to resubmit anything new to my insurance agent who remains open and willing to approve such. 3) We have now have had 3 local licensed flooring contractors independently come to look at the scope of failure we're looking at here. The solid consensus is that we're looking at the floor failing at varying random levels throughout the home because CRBR did not prep the subfloor at all & used improper medium to level it in (at least what we saw in the kitchen- corrugated cardboard scraps from LVP boxes). CRBR has had 3 attempts at fixing these issues before the job is anywhere near complete and each time they did not fix the issues but only made them worse; or in the best case, did not address the problems altogether. Luckily, my wife and I were present daily to catch a glimpse of the subpar and neglective practices CRBR put to use...If not, we would likely be thinking our home was the problem instead. So, all considered, I would not recommend this company to anyone, especially if you do not have an independent inspector to hold them to industry standards / oversee the work. 90% of this work will need to be redone. It is obvious we are looking at numerous breaches of contract pertaining to the use of "proper material" and "good workmanship." At this point, it would be in their interest to start offering a full reimbursement and bow out like they were never here. See videos for the flooring quality they have had 3 failed attempts at fixing. https://youtube.com/shorts/WheRyY97jjU https://youtube.com/shorts/NkusBr8rW1s Attached pictures are examples of missing insulation and sliced moisture barrier...this failure to address was only discovered in attempted repair #2 to LVP where they lifted up a piece of subfloor in the kitchen only to expose that corrugated cardboard was being used to level the subfloor and that they never sealed the underbelly moisture barrier. That work should have been done nearly 2 months ago and has been paid for.

We waited many months to get a replacement of our 20+ year old roof. This segment of the…read moreconstruction industry is extremely busy due to the Carr fire and last year's hail storm. The roof is complete and we are very satisfied with the job, the crew, and the company. They were organized, cheerful, and as tidy as possible for this type of project. We're glad we waited for a local company. Well done.

Many issues with Tugwell, first off, when they installed our roof 15 years ago. We said that rain…read morewas projected and they started anyway. We woke up to water pouring into our house at 5 in the morning. They quickly got here and put plastic to cover the house, but we had to run fans for two weeks in the attic to dry it out and had to repaint much of the house. Now 15 years later our 40 year guaranteed roof is leaking and they are claiming to not have been the ones who put it on. I'm guessing they got rid of our paperwork in case black mold or other issues arose due to the water getting in. Be very very careful when dealing with this company. We have called many times and they refuse to call us back.