Amazing selection and exceptional service! The owner of this business truly cares about the quality of their product, the satisfaction of their clients and the happiness of their employees as evidenced by how they interact with the client. Highly recommend! read more

Initially I loved this place. Great service, useful help, and found what I was looking for. Spent well-over $10k on an engagement ring with one of the nicer settings. In less than a year I have had two side diamonds fall out and the main diamond become VERY loose twice now. When I took it in it was fixed... one month later here we are again with the same issues: side diamond gone and main juggling in its place. When questioned about it they said "oh sometimes when we are jam packed we have them made elsewhere and they usually have issues." Just to clarify nothing about the ring was a rush job. I told them I would need it in 6 months from when I bought it. If you want a ring or any other piece of jewelry that will last, find a different jeweler. read more

We've had a great experience both times we've been to Diamonds Rock. We bought my ring out of state, so unfortunately both times it needed repairs I wasn't able to have the original shop work on it. Enter Diamonds Rock. They've been speedy quick with quality repairs both times. I've also found their prices to be very reasonable. Recently, one of my small side diamonds fell out on vacation, and Diamonds Rock was able to fix and tune up my ring in just a few days. They also charged me less than originally quoted! I can't remember his name, but there's a guy who is always there and he is very friendly and patient, especially considering my husband is very particular about my rings. Diamonds Rock will continue to be our first stop for my ring repair and future jewelry needs! read more

I had a wonderful experience with Diamonds Rock! Their customer service is impeccable, everyone I talked with in this store was so helpful and nice! With their service center on site they were able to resize my ring within 24 hours! They communicated with me immediately when my ring was completed. I will definitely be back! read more

I highly recommend Diamonds Rock if you are looking for personal attention, with significant cost savings. I visited the location after trying other Kenwood-area jewelers in a search for my then-girlfriend's engagement ring. Jessica truly took the time to know my preferences, as well as fit within my budget. She was able to provide a wide spectrum of diamonds and explained that their in-house factory could cut & shape the setting based on my preference. After the purchase, the center stone guarantee also provided me with peace of mind. If you are looking for a trusted family-owned jeweler, you won't be disappointed! read more

We shopped around for a new wedding set to mark our anniversary. We didn't know anything about Diamonds Rock but after some research we decided to give them a try. We were very happy with the selection, quality and customer service. Debbie was very knowledgeable and listened to our wants. We bought a beautiful ring and the process was quick and smooth. I highly recommend Diamonds Rock! read more

I love this place!!!! I live in Columbus, Ohio and drove down here to get a CUSTOM engangement ring! Dennis (Greatest sales person ever!!!!) and I talked and emailed each other over a 6 month period... Once everything was done I drove down to pick up the ring and I was blown away! The ring was better than expected and the pictures he sent me. Now the price..... I saved over 5k on it! I have taken it to store in C-bus and they have valued the ring for much more than I paid for it! Dennis was also great when it came to payments! I have told all my buddies about Diamonds Rock read more

My ring is custom made and I needed it resized. I wanted to take it somewhere local so I asked a few places for further recommendation. The customer service at Diamonds Rock was absolutely wonderful! They got back to me quickly and their response was wonderful. When I took my ring in, they were welcoming and took the time to make sure that it was going to be a size that fit me well. They had it back to me in a day, the cost was super reasonable, and it looks like they deep cleaned my ring because it looks even better than it did before! HIGHLY recommend. I will keep going back again and again! read more

I have had several pieces repaired and re-sized here. The service is very friendly and I have found their quotes to be very fair and honest. The quality of the work is great. read more

always professional and personal! top quality at great prices! I love that they are local and family owned!

Words cannot explain the amazing selections of jewelry and the wonderful customer service from this establishment. They have items for everyone's price range and the jewelry is just beautiful. Chef kisses to this place! I've enjoyed the experience. Thanks Debbie! read more

More than a great jeweler. The staff at Diamonds Rock become family. Over the years they have created amazing pieces of wearable art for me.One of the many things I love about Diamonds Rock is that they will sit down with you draw out and design your special piece then craft your piece with their in house highly trained jewelers. Pieces that will last a lifetime. read more

I absolutely love diamonds rock! The entire staff is fun, friendly and really make you feel at home! They are a big time store with a small town feel, and I have really enjoyed getting to know the people who work there! Great prices, great selection and they are able to sign custom pieces. Highly recommended! read more

Custom engagement ring for cheaper than what I could buy out of the case ANYWHERE else. The staff is fantastic- the selection is second to none and if the don't have it they'll make it for you! fantastic store- personal service and you feel like you've made a friend by the time your done. read more

Best Jeweler in Cincinnati. I got my fiancé's engagement ring there and it was amazing. Jess is so knowledgeable and helps you understand the whole process. I'll forever use only Diamonds Rock! read more

Brian and Jessica took great care of me during my engagement ring search. True professionals. Can't recommend enough. Thanks again.

My now husband and I designed my rings at Diamonds Rock. They really gave us VIP treatment and I have a ring that is beautiful, high quality, and totally unique. You will never see my ring in a mall jewelry store. He called ahead and gave them his budget and told them what cut I wanted for the main stone. When we went in, I had my stone and hundreds of bands to choose from. We played for over an hour until I was sure which band I wanted. For value and quality, way beyond what you'd get at Jarrod's or the mall stores, go to Diamonds Rock. read more

I've been looking for a new jeweler for years since I moved from Indianapolis. I heard a commercial on the radio for Diamonds Rock and decided to check them out. I started by sending an email through the website knowing that only a jeweler who truly believes in delivering a unique customer experience would bother to respond. I was pleasantly surprised to receive a person email from Dennis responding to my request for some diamond studs for my anniversary. A few weeks later I drove up to the store and asked for Dennis. He was very informative and patient with all my questions and I really felt like he would spend as much time with me as I needed to find the right studs for my wife. I decided not to buy that day and continue to interact with Dennis via email. I went in for a second time to look at some new stock he received and finally found just the right pair. The price and customer service was absolutely unbeatable. And trust me when I say the price was unbeatable because I spent hours upon hours looking at prices from everywhere in the city and online. I glad to say they have gained a lifelong customer and I look forward to doing business with Dennis and Diamonds Rock again. read more

My husband designed my engagement ring here with the help of Dennis. Prices are great and service is great. It is the preferable alternative to the "chain" jewelry stores by far. read more

Within days of receiving my ring I had to go have diamonds replaced because they had already fallen out. Once replaced it still looked off, but I left with it anyway. The ring looked like it had spaces between the diamonds instead of a flush look because diamonds that were too small for the settings on the sides were placed on the sides not allowing for the pave look, but more of a metal look (since diamonds were too small). Again, a week later the diamonds fell out (more than likely because they were too small). I went back in and said that more diamonds had fallen out and that 4 had already been replaced. I was shocked when I was told, " actually, I think it was more like three." It should have been ZERO. My only option was to have them make a new ring (at my expense) since they do not refund your money. I had a new "custom" ring made but that meant paying for a 3/4 carat band to have the stone set on, but they took the two stones out to set the main stone and kept them (making the new weight .47 cart (huh, didn't know that was standard practice nor does that seem fair). The halo surrounding the diamond was made too large (even though it should have been perfect considering it was "custom" made) so once again, instead of the ring looking "flush" it looked like a center diamond, a black ring around the diamond, and then the halo. I tried and tried to convince myself that the ring wasn't as bad as it was, but when I went in another jewelry store to look at wedding bands there was absolutely no way to not see the glaring flaws in the construction and quality of my ring. Instead of going back and risking further disappointment and expense we paid a few thousand dollars for a new setting and switched the diamond into a new, designer setting (which was only slightly more than the horrendous one constructed by diamond's rock) to simply not have to deal with them any further. I am beyond disappointed with the customer service and execution of their products. I initially thought that they made the jewelry in-house but it is sent off to New York to be made and somewhere in that process there is someone that is incompetent and producing an incredibly sub-par product. To further the blow, Diamond's Rock essentially just creates an appraisal for your purchase price, but not a true appraisal of what the diamond is worth. Once we had the appraisal done by a real jeweler it came back THREE THOUSAND lower than what Diamond's Rock had appraised it for. Although the lower prices can be alluring you do not want to make the same mistake we did. You're better off spending more at a more professional and quality jewelry store! read more

Diamonds Rock is absolutely the best jewelry store in Cincinnati! Dennis was fantastic at helping build the perfect engagement ring, and the entire staff was very helpful, courteous, and never high-pressure like many of the other jewelry stores around. They will have all my future business for sure! read more

This review is for Diamonds Rock. My family has been using Diamonds Rock for as long as I can remember. I have received several pieces of jewelry from Diamonds Rock for graduation, birthday, and Christmas presents. The quality has always been outstanding and the jewelry is beautiful. Although I have owned their beautiful jewelry for years and my family has nothing but praise for Mike and his team...this week I experienced first-hand what separates Diamonds Rock from other jewelry stores. My fiancé purchased a diamond, setting, and wedding band from a different local jewelry chain. The price was descent and the quality upon purchased was great. However, I quickly had several issues with the jewelry including loose stones, tool marks on the setting, rough spots on the inside of the ring, poor customer service, and just an all-around poor experience after the purchase was made. This week I took my ring to Diamonds Rock. I explained the number of times I had been to my original jeweler with no luck and the issues I wanted fixed. Time for some honesty: I broke down and cried. I was frustrated that my original jeweler had left me with a damaged ring. But Mike and the staff at Diamonds Rock assured me that for a skilled jeweler, this was an easy fix. I was reassured that my ring was not ruined: it just needed some TLC from a professional, qualified, and caring staff. Today, I received my ring back from Diamonds Rock and it looks more beautiful than ever before. I cannot thank the staff at Diamonds Rock enough for what they have accomplished. I ended last week by receiving no customer support and service from my original jeweler and started this week by receiving patience and attention to detail from Diamonds Rock. Added bonus: my diamonds look even larger now that they are set properly! A piece of jewelry is composed of diamonds, gems, and precious metals. But it also contains cherished memories and priceless sentimental value. I no longer trust my ring at a store that sees a price tag and nothing more. My jewelry will only be purchased from and taken to Diamonds Rock, because of the excellent customer service and attention to detail. Thank you to all the staff at Diamonds Rock! read more

I have done business at Diamonds Rock for years. Dennis has always waited on me and has been wonderful. However this past year when I went in Dennis was not working and a young woman waited on me. I found her to be arrogant. She did not go out of her way to wait on me when I was the only customer. She definitely did not seem to appreciate my business. I was not given my jewelry when promised nor did I get an apology from her. While at Diamonds Rock this young woman told me that the store didn't need to buy any gold jewelry before she even looked at what I had told her I would like to sell. She seemed bothered to look at a ring I had for literally 5 seconds for me. There was no one in the store and when I asked for a receipt for my purchase she seemed put out and told me I would have to wait 15 minutes if I needed one. I was so disappointed with this last visit as I had always loved this jewelry store. read more