1st reason to always go here for any and all jewelry needs, is Bob. Sweetest, kindest, most patient man. Bob makes my day better anytime we talk to check in over an order. Furthermore, the Wonderful women I've had the pleasure to spend time with when I need to go by the shop for a pick/drop off. Also, equally amazing, the jeweler who took my Nannie's 50 yr anniversary ring that I'd inherited, from a 5.5 to an 11....without having to cut into or replace the back of, the ring. He was able to size it up 6 sizes, without having change my Grandmother's ring (take away the back of the band, replace it with a bigger one, etc), and it was right before Xmas, they had tons of orders, my ring was ready on 12/26! On top of that, I'd brought in a "diamond" pendant (according to the store it came from...on our honeymoon no less) that had lost a stone, but I actually had the stone, it had come on while I was cleaning it. Bob tested it as they do with every single stone when a piece is brought in for repair/etc., he said they weren't diamonds and I was gobsmacked. I didn't have the heart to tell my hubby and didn't see the point in paying to have it placed back in its setting. When I picked up my ring and pendant, Bob said "I'm glad you're thrilled with your ring, he (the jeweler), also replaced the stone in your pendant (which was a $90.00 cost), he said to tell you merry Christmas." Who does that?! On my first time ever coming in/and my first repair and resize! I instantly trusted them so completely. When I up picked my ring, I left my engagement ring to replace a 1-2mm pave stone that was missing when zales resized it. After they handed it over the first time and 2 stones were missing. I'd been married 8 months and they'd had my ring for 5 of those months, straight. I wore the side missing a stone, facing away from me, I wasn't giving my that ring up again for a while. We paid for the lifetime warranty, "all the info on how the jeweler sent the ring back twice with missing stones, and that I was wanting to bring my ring back after I could wear for a while. A few years later (military kept us away and I couldn't do my every 6 month inspection for the insurance, which they said was fine when I called before we left (as my 3 ring wedding set had lifelong insurance policies, costing enough to buy another wedding band for my hubby, literally). They said no problem, we'll see you when you get back. We came back and they said, "oh, yeah, we actually got rid of the system from when you got your rings, we don't have any information on a missing stone. Your bands are intact, they're fine, but we'll have to charge you $200 for you stone." Cut to me having a diamond missing in engagement ring and having to not think or talk about it b/c, I would lose my s**t, and it solved nothing. Thank the comics I took my Nannie's ring there to be sized. Because not only was I finally able to wear her gorgeous ring, rather than just looking at it and wondering if I' ever would wear it. The cherry on top. For procuring the specific stone to match the others, and fixing another tiny pave stone that was crooked in its setting, and renewing the rhodium plating, the cost was $245.00. Now zales will have clue there was a defect and will have to honor the rest of the insurance plan. I know tldr, but I hope you did make it this far, because this is the only place you ever need to go to fix your beauties! read more
