I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.

I tried calling several times to make an appointment. Not once did anyone answer the phone. I…read moreleft several messages. Not once, did I get a call back. They are located in the downtown area where parking is not convenient, so visiting the showroom, much less without a reservation, is a waste of effort. How they stay in business is a wonder.

Kaity was super helpful, and really listened to what I needed. I don't have a lot of counter space,…read morebut she came up with smart ideas to add more storage without making the kitchen feel smaller. Everything turned out even better than I expected and now my kitchen works so much better for me. She was very friendly, and was very responsive which was important to me.

I recently purchased a Blue Star Range from DCI and want to share that I have received especially…read moregood service from them. I love my new range and I really appreciate attention that I received from DCI. Matt especially has been very attentive to my questions. I highly recommend this company and encourage you to go by their showroom and see their great selection of kitchen appliances and kitchen and bath materials. First Class.

Great parts but when I returned a core early in the morning I should expect to get my core refund…read moreback instantly or at the most in a hour. The place is close and I still haven't received it yet back to my card. I was told that the merchant still has a hold but they took my money (wow). Never again

The heating element on our dryer went out Thursday morning. My husband gave these guys a call to…read moresee if they had the part. They did have the part and were very nice and reasonably priced. They are on Freedom Dr about 1/2 mile from I85 or downtown.

Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

always had great prices when buying and great service when my push lawn mower and riding mower…read moreneeded tune ups and maintenance. Also service My Tiller. Down to earth people and always try to help if they can.

Called for assistance and these guys act bothered to answer a question...definitely not a way to…read morestay in business with so many other choices.

Had my first experience with this company today. We had a 60quart mixer down and needed it repaired…read moreASAP. I spoke on the phone with Jay, from service. He gathered some required information from me and told me he would have a tech dispatched within 30 mins- we could expect him on site within the hour. Curtis showed up and accessed the problem for us, it would take ordering a few parts to permanently fix the problem, but he got the mixer up and running! Kudos to Authorized- they truly helped us out with this critical repair issue. Highly recommend!

I am a small business own in kings mountain. I called for someone to come out to look at some…read moreequipment in my shop. On the phone they were amazing called and I was hopeful that this would be a awesome experience. When they arrived the gentle man sat in the floor and began to work on my machine. As he was taking it a part he hands it to me and told me to go clean this... REALLY? I thought I was paying you to do the serves?? I go to the back room to clean the parts as he is giving them to me and when I fishes I walk out to find him sitting in a chair (No where near my machine) on his phone. He tells me that he is looking up how to fix my machine. He tells me how it is broken and it is going to be a while before he can fix it. So I pull out my laptop and google it while it is outside doing who knows what. I walk over to the machine and push ONE button like the manual said online. He walks is and asked me how I did that...... I guess when you pay someone $90.00 an hour(to be an expert) you are just really paying for you to google it and fix it yourself.... I called and ask to speak to the manager and told him what had happened and be starts talking over me and says that they did nothing wrong and that he is sorry that I just don't want to pay my bills.... Is there any professionalism out there? Save you money and go somewhere else.

So helpful and friendly. We came in for a blade replacement on an eGo mower. We had got the wrong…read moreblade and they were very helpful in explaining about it and then sharpening the blade we had. Also gave my mom some helpful tips on maintenance of her mower at home.

I was gifted a second hand lawn mower, which, unfortunately I could not get to start. Took it to…read moreNSG and found the staff to be incredibly kind and straight forward. Repairs only took about a week despite the high volume of customers at the start of the season. Highly recommend this business for any small engine service or repairs.