I'm going to try and be as constructive as possible, but this place broke my heart three years ago…read morewhen I used their services for my wedding.
For my bridesmaids, I decided to pay for them to either get their hair or makeup done at this place, in addition to my appointments that week for a manicure, pedicure, underarm wax, makeup, and hair style (with practice run several months before). Needless to say, the week of my wedding, I spent quite a bit of money at this place. QUITE a bit. For the most part, they did what I asked them to do. I was very happy with my manicure and pedicure that week. They did a really nice job, the polish lasted nicely, and both girls were cheerful and sociable when I came in, but the hairstylist who worked on my wedding hairstyle almost made it all not worth it.
The week of my wedding she practically demanded that I come in the night before my big day to have my hair straightened in anticipation of having it styled the next day. She was extremely aggressive and rude about this part of the process, insisting it be done--and at my own cost! My hair is very, very curly, coarse, thick, and at the time was very long, however, it will straighten perfectly fine when an iron is used on it. This hairstylist treated me as if I was deformed or handicapped in some way, simply because I have extremely curly hair. She acted as if I had some kind of defect that needed to be corrected, and it was MY fault my hair was the way it was. I was very busy and had my rehearsal dinner this day, so I declined to have it straightened, and she was rude about my polite refusal, implying that my hair might not get styled correctly--and we'd already practiced my hairstyle before...with absolutely no problems! I couldn't believe she wanted me to come in--I was completely baffled! Her attitude was extremely unhelpful during an already somewhat-stressful week.**
The plan going into my wedding day was that my girls and I were going to be able to spend the day at the spa, getting ready and getting our hair and makeup done, and stay there before it was time to go to the ceremony. We were able to get dressed, but after all of the work was done by the staff, my hairstylist (who practically made a scene by insisting three people straighten my hair that morning), started to get antsy and began edging us out of the establishment.
We were supposed to be able to stay until a certain agreed-upon hour, and the girl became so rude she pretty much kicked us out 90 minutes prior to the originally-agreed-time! My girls and I had to re-arrange for our ride from the spa to the ceremony site, and instead of having time to relax and hang out with my best friends on this beautiful day, this hairstylist just complained about wanting to go home and completely stressed me out. On my wedding day. She made me really sad.
I've wanted a number of times to write to the establishment and express my disappointment, but after my wedding, life kind of got in the way and I tried to let it go. But my advice to other people who want to try this place out, go ahead for a mani-pedi, but make sure you speak with the owner, and work out all of the specifics completely if you're planning a special day that could be ruined by someone else's bad attitude--that stylist sure made part of mine sour!
** Oh, and my hair turned out fine--exactly like the practice style. I'm really glad I didn't spend an extra $40 giving in to the ridiculous straightening demands.