Justin came out to troubleshoot a problem with our heat pump/furnace system that had been installed…read moreby another HVAC contractor earlier this year. The original contractor had come out but did not resolve the issues which included improper date/time readings at the thermostat and no automatic switchover of the heat pump to the furnace and vice versa at a predetermined outdoor temperature. Justin determined that the outdoor sensor had not been set up properly on the heat pump, and that the thermostat needed an app so that it would read proper date and time as well as proper outdoor temperature so that the equipment switchover would work properly. I was very satisfied with Justin's professionalism and thoroughness in diagnosing and fixing the issues we had with our HVAC system. I am very pleased with the results and would recommend Key HVAC to my family and friends.

I have been using Key for annual maintenance of our split units for the past couple of years and…read morethey are fantastic. Always reliable, easy to schedule, and reasonably priced. Also, shout out to Justin Mccallion, our Key technician who not only did a great job, but also smelled a gas leak on the outside of our house for which Eastern propane shot right now and fixed. Soooo, thank you for that and great job!! :)

Both Seth and Brian were very good, efficient, friendly, would recommend getting service by Simmons.read more

They did a fine job installing a sink for me and I am reaching out for more help from them! Great…read morejob, great folks.

Louis Sbrizza. Louis and his partner just left my house. I…read moredidn't have air-conditioning.... I do now. They were friendly and professional. They offered some unsolicited recommendations with zero pressure. Bottom line- good experience and I would recommend Pettigrew... I don't want to forget the folks on the phone who were pleasant and helpful as well

My furnace died this winter. Pettigrew was there to diagnose. Eric provided a detailed quote for…read morethe replacement furnace. He was kind, professional, knowledgeable, answered questions putting my mind at ease. Very happy the new furnace was installed by John yesterday! He and his co worker navigated the winter weather. Eric also there. They were prompt, professional, kind, respectful of the property. There was much work to be done, the new Rheem furnace installed, runs great! They cleaned up afterwards, you would never know they were there the entire day. The new furnace is quiet, and the house is warm once again! I couldn't be more pleased, highly recommend Pettigrew.

Always great, professional service. Friendly, thorough, conscientious and done right the first time!read more

Highly recommend these folks; friendly; professional; prompt and honest. I was given a quote for…read morewhat my service COULD cost if they needed to use both parts that were ordered, but they only needed one and not a single problem since. I wouldn't use anyone else. Thanks ever so much to this great company. Nancy Ray

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

All I want to do is write a great review. That would mean I'm happy with the results. I can't do…read moreit. After the expansion tank was added and adjusted on the hot water tank my washer and dryer have to be squeezed back into place, pipes have to be pushed out of the way to make the washer and dryer to fit. I'm going back downstairs to attempt to rectify this situation. I'm not happy that I have to do anything at all. It cost me enough. Would I recommend Heritage Home Service? No is the short answer...

Fire your customer service department they wasted my time and they then told me that they would not…read morebe able to help me after I called them back once I had an appointment See below