Felix's website says that they have great service at reasonable rates. I can't agree more. In…read morepurchasing my house, I had another company lie to me about a service they never performed and I therefore ran into problems. Someone I know recommended Felix. From the first phone call they went above and beyond to locate my problem and fix the situation. The supervisor on the job kept telling me "we got you" and he was right. The price for their time was very reasonable as well. I'm calling them back to do some work in the spring. That says it all when you want a company to come back. I'm forever grateful. Kim Haley Laconia

Spent 90 degree day digging up septic. On the scheduled day driver couldn't get in driveway so he…read moreleft. Waited three more days next driver ran hose down driveway pumped tanks. Ordered risers for tanks. Paid for risers before the install now no one can find a ticket to when they are being installed. Been told one day then again no ticket. Would love to talk to a Felix employee not someone in who nowhere's. You talk to a CS rep who then forwards info to Felix then wait for a response. Not good customer service.

We had an excellent experience with this company! They recently came out to change our water…read morefilters, and the service was outstanding from start to finish. Nathan was exceptional--professional, knowledgeable, friendly, and very attentive to every detail. He made the whole process easy and was a pleasure to work with. We truly appreciate the excellent service and would highly recommend this company to anyone looking for reliable and professional water filter service!

Years ago, I purchased a water softener treatment system from Secondwind Water Systems Inc. I chose…read morethem because they were a customer of mine and had excellent reviews. During the quoting and installation process, they were everything you hope for--consultative, educational, and professional. Since then, their ongoing service has remained top-notch--prompt, proactive, friendly, and helpful. About a year and a half ago, I started noticing a sulfur odor in my water. I called in, and my sales rep personally guided me through how to shock the well and troubleshoot the issue. He also said, "If this doesn't solve it, I'll help you upgrade the system." He followed up a few times after that to check in--no pressure, just care. Fast forward to today: I decided it was time for the upgrade. I sent an email. Within 20 minutes, the same rep was on the phone. He remembered me. Within an hour, he was at my house. He explained what was happening, walked me through the solution, provided a quote, explained next steps, and even scheduled a follow-up to ensure satisfaction. That's what earns repeat business. I won't shop around. That's what earns trust. That's what earns referrals shouted from rooftops. This is the kind of experience we should all strive to deliver--and it's a reminder that great sales aren't flashy. They're grounded in reliability, responsiveness, and relationships.

Great honest family owned business. Had pressure issue in house and called them. They came right…read moreout and explained their thought process throughout the troubleshooting. They identified the issue and explained various options available to me. There was no pressure, upsale tactics, or deceipt. A few house issues I was concerned about they put to rest for me as not an issue. They gladly answered all my questions. Their price for service call was very reasonable. Very professional business that I will call again and recommend for plumbing issues.

They are not accepting any new customers, at least that is what they told me…read more I was simply looking for a quote on a new gas furnace installation.

Eric put our original space pak system in over 15 years ago. We tried a number of quotes but had…read moresuch a good experience the first time, we went with him again and we were very satisfied. Price was very competitive and work was great. It was also nice to see the transition of the business to the next generation. I would highly recommend these guys.

Terrible, horrible service, and WAY overpriced. I tried in mid-May to schedule service on heat &…read moreAC. They got to AC in late July after rescheduling 4 times. They couldn't complete service on my furnace by mid October because of 3 reschedulings, They don't honor their word or commitments.

The website said they offer pipe bursting, they do not. I received a quote for complete excavation…read moreand pipe replacement. This is not the service I wanted a quote for and they charged me $120. They did absolutely no investigation of the problem and went off the information I gave them from another service company.

Sanford was able to send out a technician who is familiar with our HVAC system. Derek E was able…read moreto diagnose the problem and repair it quickly. Can't ask for better than that. Thank you

Ethan and team are willing to take on the hard projects. His team did an excellent job replacing…read moreour whole-house air source heat pump (removed Daikin Altherma, installed Spacepak Solstice). The unit was newly released from the manufacturer and had a few functions not quite as expected; but he stuck with it to finish the project. The overall workmanship was very good. I have full faith and confidence he'll be here to address any issues that might arise. The unit is now running great and we look forward to 20 years of super efficient operation with the support from he and his team.

Completly disappointed and frustrated in the overall quality of work , Samsung heat pump /AC sytsem…read morethey installed and follow up service. Although they claim to to keep their customers satisfied, they have not. We have had multiple issues including but not limited to internal and external leaks in the system. and two pump failures of which the warrantee did not cover one. They have not returned any calls for help in months. We have had to call in another company who found many issues. To date; we have spent over $2000.00 on repairs on a system that is less than two years old. Again, we are without the system during the hot days of summer waiting to get it repaired

Everyone needs a good plumber! I have used Jay's exclusively for more years than I can remember. I…read morehave always been very satisfied with the quality of their services from a bathroom remodeling/installation, kitchen installation, a heat pump install and most recently a replacement of my well expansion tank. I have learned over time what an adventure plumbing can be and rather than attempt to tackle what seems like a simple remove and replace I have learned to leave all my plumbing to Jay and crew. They are prompt in communication, scheduling the job and their work has always been very professional. The most recent job of the expansion tank replacement turned out to be a job that looked simple to me but had surprises and showed me even to the pros plumbing can sometimes be an adventure. After making fast work of removing and installing the new expansion tank, Sam the plumber in charge found a troublesome and very slow drip from one of the many needed connections. After more than a few frustrating attempts to solve the slow drip, Sam finally got it all back together without the troublesome drip. I could sense Sam's frustration with the offending fitting, as it probably was always a once and done type installation, but not this time. However, Sam never lost his concentration or demeanor and was rewarded after the final attempt had no drips.

Recently had some plumbing done in my bathroom and kitchen. Keith and Daniel did an excellent job…read more Nice clean work, and it was done, in a timely matter. Jay, responded to my call, came over ,when he said he would, assessed the situation, and put things in motion. I highly recommend this company. Very please with their work. Lorraine

You really don't appreciate the modern convenience of running water until it disappears! Monday…read moremorning we discovered we had no running water and by Tuesday afternoon it was flowing better than before! Capital Well came to our rescue with a new well pump and a new pressure tank. The field crew was responsive, professional, and thorough and the customer service calls were just as satisfying. Thanks to Capital Well for a great experience! I'd highly recommend!

Timely responses - professional crew and quality solutions to your well and water needsread more