I went to Michelle for a root color correct, she was super friendly and very easy to talk to. Unfortunately after having bleach foils in my hair for over 2 hours I left with hand fulls of my hair falling out. Michelle offered to pay for products to help the damage but told me not to brush my hair or it would continue to fall out and break off. I picked up the product she ordered from the local beauty supply, she told me to go home and apply it myself because she was scared to do anything more. I went home and read the product label, realized it was not the correct product for my situation, I told Michelle and she said she would order correct product and I could pick it up the next day. I went to pick up product for the second time and the professionals at the beauty's supply store said the product Michelle ordered would not do the job, they were completely shocked at the condition of my hair and said that bleach should not have been left in my hair longer then 40 min. They sent me home with what they all thought would be best. Michelle then proceeded to text me saying she was sorry for my hair but if I wanted her to fix it I would have to pay for it because "NO hairstylist" would provide the service she provided me with for free and I had already put her out $300 she also told me she did nothing wrong and my hair was just too damaged to start with. Mind you when I left her salon my hair was wet,falling out in handfuls, completely damaged to the point of not being able to brush it, she was very apologetic and told me she wouldn't charge me, still I left an $80 tip to cover the $30 of repair product and $50 for her time. Only to be told the next day that if I want it fixed I will have to pay more. I have seen beautiful pictures of Michelle's work, unfortunately my experience was not as successful and my hair is permanently damaged and falling out in patches. I understand mistakes happen and hair color is a science, but when damage is done it should be made rite. read more