We bought a "pre-owned" 2016 Nissan Altima from Rosen in September 2019. We were more than…read moresatisfied with the purchase experience - and later, the way Rosen resolved a safety issue we were experiencing with the vehicle. To explain: 8 weeks into ownership there seemed a traction problem on wet roads. We took the vehicle to a Michelin dealer in New Berlin who discovered that two tires on the car, though with excellent tread, were a mismatch for the other two. (Coded "speed ratings" numbers and such that we do not understand. A situation perhaps easily overlooked by the previous owner and, yes, Rosen's certification crew.) The Michelin dealer suggested we return the car to the dealer. "Hey, it's worth a try", he said. But under the circumstances of our having purchased the car "as is", we were not optimistic that Rosen could/would help. We were quite wrong. They not only considered our problem but immediately ordered two new Michelins for the car installed at dealership expense. And we are told that our issue was brought to the attention of Jeff Rosen himself. The car now handles like a dream in rain or snow. Again, Rosen Nissan resolved the problem with no questions asked. In a fair world that's perhaps to be expected. But we don't live in a particularly fair world and I can imagine another dealer saying: "Very sorry, all sales are final and this car has four tires with decent tread." Instead, Rosen resolved our concern with no questions asked. Special thanks to our Sales Rep Nate and Service Advisor Elliott for a perfect dealership experience. We'll be back. Owen and Diane May New Berlin

I helped an elderly relative buy a car there as they were the only dealership in the area that had…read morethe car he wanted, and gave the dealership my phone number as the contact number. They call me repeatedly to schedule service for the car. I explained to them numerous times that my relative lives almost an hour away and has the car serviced closer to his home, but they will not stop calling. I sent a message to their GM and Sales Manager asking for their help to stop these calls, and now they're texting me repeatedly trying to sell me a car. I regret stepping foot in their dealership and due to their high pressure tactics will never buy a car from them or recommend that another family member or friend do do.

I have always had the best experience at this Subaru Dealership. We also have a Kia, so I see the…read morehuge difference in service and pricing. The service here is always top notch, one of the best I've had in the dealership world. They tell me exactly what's wrong and then let me decide... never salesy. Definitely recommend.

If I could leave a 0, I would. The service department is…read moreincompetent Brought my car in for an issue (all the light behind steering column flashing after driving 150 miles. They said it was the battery and posts, which I paid over $600 for the posts and labor. The battery was covered because it was just changed a year or so ago. Drove the car for 4 days. all the light behind the column flashing again but this time the car would not turn over 4 days after a "new battery and posts". I jumped the car, drove it there with all the lights behind the column flashing, which they saw when I arrived and took a picture of. They had my car for 10 days this time. "We don't see any codes" after driving it for 141 miles. . Essentially, there is nothing wrong. Despite my videos and pictures of the issue. Oh and guess what they replaced the battery again. I feel unsafe driving my car now. I felt I was told I'm a liar and not given the service, "inspection" or respect needed. Ethan did get the brunt of my frustration. Was told "I'll have the manager call you", which of course did not happen. Hopefully, my car will start for work. bought several cars here. Had them all serviced here as well. My trust is broken.

Shout-out to Lamar, who was very patient, professional and knowledgeable when we came to the…read moredealership to test drive a used Toyota Camry we found online. No pressure from Lamar or the sales manager (think her name is Heidi). Pricing was fair, but not a deal.

They just recently was purchased by Serra Automotive Group…read more Bought my Camry here when they were Don Jacobs. Came in this time for a recall, oil change, and tire rotation. Had a 7:00 appointment. Much of the operation is the same as when it was Don Jacobs. This dealership is not as large as some of the other ones in the area (Wilde, Brookfield, etc), but I have felt like they try hard to keep up. I "think" they did a good job. But took way to long, longer than they had promised. Even though I was the first car in the garage at 7:00 am. It took 6 hours for the work. And because of the delay, I had to get a shuttle home, with added another hour of my personal time. If they had given me a timely update (about the delay) I could have gotten a ride home on my own. When I picked up my car at 6:00pm, I discovered that they no longer have a cashier. So I had to wait another 15 minutes while a Service Writer was freed up to process my payment, and give me the keys. And even though they did the Multi Point inspection, they never went over the results with me. (looks like my Front Disc Brakes are in the "yellow" range). Not their best showing. Hope they figure things out.

bought my car here in october of 2017 with help from sales man, Josh. Josh was absolutely great the…read moreentire time and really helped me get a deal on my car. very happy with his help. recently my car's electronic system wasn't correlating when i would put my car into park. it would ding stating i needed to put it into park when it was. I went in and got one part fixed and was told if it continues that they would just fix the whole shifter. i was also told my warranty was up in 6 days and i just so happened to be going on vacation. of course i get back from vacation and my car starts to do the same thing again. upon calling the main service area, i was told there was nothing they could do as my warranty was up. i eventually was able to talk to the service manager, nick. he was understanding about the situation and worked it out for it to be under my warranty and fixed the car for free. AMAZING CUSTOMER SERVICE!

I almost never leave reviews, but this experience was unreal…read more I brought my vehicle to Lake Chevrolet for a repair and paid around $1,500. Before dropping it off, the car started. i was bringing it in for an unfinished repair (so it didn't at the time of bringing) but has been a great daily driver every single time. After their work, I was handed back a vehicle that would not start at all -- just a single click. Instead of taking responsibility, they immediately tried to blame: * a starter that was replaced two months ago (ACDelco), * and hinted at a battery issue, despite the battery being less than 6 months old. When I pushed back, I was told they would need to re-diagnose the vehicle at my expense -- for a problem that did not exist before they touched it. That's unacceptable. To make it worse, the car was clearly started, moved, and washed after the repair, yet returned to me non-operational in their parking lot. There was zero accountability, zero ownership, and a whole lot of deflection. The most embarrassing part? The issue was resolved in their parking lot, in front of them. A dealership charging dealership prices should not be returning cars that don't start, then asking customers to pay again to diagnose their own workmanship. If you value your time, money, or sanity, I'd strongly recommend going elsewhere

Oh car dealers, you evil bastards. Purchasing our last car was like pulling teeth. We were jerked…read morearound by several dealers and unimpressed with so many places. Dealing with Rosen Kia was a little different. The actually negotiation was great. The sales guy was awesome. He didn't BS us much. In all honestly, it didn't even feel like he cared or not to sell the car. Finishing the deal was a little hairy. The finance guy was a bit of an ass and we almost had to walk out to get the APR we were originally promised. But, when all was said and done we got the right car at the right price with good financing. (And just for the record, from my three stars for a car dealer is high. Most everyone else gets one. I hate car dealers)

Merry Christmas to me, Rosen Kia Ripped me off…read more Bought a new Kia K5 GT Line AWD from Rosen Kia on Tuesday 12/23/2025. Today 12/25/2025, I was finally able to get into the password protected copy of my sales contract that was emailed to me after the purchase of my new vehicle. During purchase, I agreed to buy an extended warranty. Today, I was trying to see specifically how much that warranty was ( during purchase I was told it was "almost $4K") When I finally got my installment agreement open, I found that there were several add on products that I never agreed to purchase and was never even told about. The finance guy said by purchasing an extended warranty my monthly payment was going up "about $40/month", when in reality the total impact of this extended warranty and all the other add-ons was actually approximately $150/month. This means the total out of pocket impact over the life of the loan made my vehicle more than $10,500 higher than without. 1. There was a Multi-Guard Platinum Protection plan added to my loan that was not disclosed or approved. Total cost: $1,205 2. There was a 3 year Pre-Paid Maintenance Agreement ( non cancellable under any circumstances) added to my purchase that was never disclosed. Initial cost: $646. 3. There was GAP coverage added to my Loan that was not approved or disclosed during purchase. Which is weird because I already pay for that on my car insurance at a much lower rate and would never have approved the: $899 charge that was added to my loan. 4. Ultra + Service Contract. This was the only 1 of the 4 that I was told about, or discussed during vehicle purchase, and the only one I authorized, but it actually cost quite a bit more than I was told. 5. During my time in the finance office, the finance guy told me he was able to "buy down" my interest rate by 1.0%, and that they normally don't do this but because they were a "diamond dealer" or something like that, with Capital One, he was going to try and get me the best deal they could but not to tell his boss. What I came to find out was that the rate was never "bought down", it was just more untruthful info said to muddy the waters. In the finance office I was told to sign here, initial there, etc. Much of what was added to my loan was never disclosed or approved and I was never given the opportunity to review the entirety of my sales contract until after the sale. The Truth In Lending Disclosure was never shown to me during the sale, I did not see it at any point until today. The documents are all password protected and sent after the fact, and I believe this was done to make it intentionally difficult to detect what was being added to this 56 page contract. This is not a case of "buyers remorse", it's a customer finding out they were lied to and not told of things being slipped into the purchase agreement that would never have been agreed to if I had known. All of this is upsetting and disappointing to say the least. Finding out that a business I gave my hard earned money to and took the time to write a good faith review for, based on their request to support them for giving me a "good deal" was actually being deceitful and dishonest is a crappy way to spend your Christmas Day. I hope this serves as a warning for anyone planning to do business with this place, or has in the past, DEFINITELY GO REVIEW YOUR PURCHASE CONTRACT!! I definitely won't make the mistake of giving them the chance to do this again, that's for sure

I'd like to take a moment to give an extremely positive shout out to a few members of Griffins Hub…read more They made my experience completely and utterly wonderful and I feel even that is an understatement to how fantastic they all are. It's been a nice handful of months ago now since my last service there, but the experience was so fantastic that I made sure to take time to write a review even after quite a bit of time has passed. I'd like to start with one of the lead service managers/technicians, his name is Johnny. Johnny is beyond phenomenal. He's kind, intelligent, hard-working, and exemplary personnel. Not only did Johnny and his team make sure that my vehicle was fixed properly, but also very timely while working closely with me to keep me informed every step of the way. There were a few hiccups and snafus during the process (some a little unprecedented as Jon(who no longer works there) initially started working on my car) but Johnny picked up his slack and went above and beyond to make things right and fix my vehicle properly. As a customer, he made me feel like 1/1 VIP, and you can't really find that type of service or charisma like anywhere these days. An added bonus was that I had the opportunity to see him interact with another customer and I could tell he made that individual feel the same way. Johnny is truly an outstanding person and employee and should 100% be recognized as such. All jokes aside give that man a raise or an extra vacation or something lol. Another lead technician/service advisor that should be recognized for his exemplary work and customer service is Eric. Eric's knowledge in service, reliability and infectious positive attitude is truly something amazing and is the reason I've brought my business to Griffin's hub for multiple years now. The first time I serviced my vehicle at Griffin's was back in late 2020 and was with Eric. The experience was so grand I haven't looked back since, because of that I only take my vehicle to Griffin's for literally anything and everything. There are a few more folks I'd really like to take my hat off and give a nod to that added to my already great experience at Griffin's hub. This last time around, amongst the mild chaos with my part being shipped to Griffin and Jon no longer working there and the part getting mixed up in the warehouse or whatever, I had the pleasure of meeting Taylor (I'm like 90% sure that was his name. He was one of the head honchos, like top dog service manager) and he too, was an absolute delight. He greeted me with poise and respect and helped figure out the situation and make right of any wrong that may have been done along the way in the confusion. The last two individuals that deserve a shout out are both Dave and Carrie, the shuttle drivers. In my time with Griffin's, I've never taken advantage of or had the opportunity to use their shuttle service. (Which, sidenote, is f-ing amazing that they have that available for their customers!!!!!) however this last time around I did, and I enjoyed every second of each conversation I had along the ride with them! Major kudos to Carrie and Dave! Griffin's hub really knows what they're doing getting the best of the best in every facet and capacity, filling each role of every department of that establishment with the absolute greatest individuals. Thank you (especially) to all those listed above, as well as all those working at Griffin's Hub for continuously providing great experiences. - Jordan S. (Jeep Cherokee)

Took my 2018 wrangler there to have a part programmed. Told me when my vehicle wouldn't start and…read moreneeded a new starter( I drove to drop it off) then told me before were able to program the PDC was bad and wouldn't allow them to program paid to have them replace that also. 2 days after picking my jeep up the same light issue popped up and told me I would new to pay for another diagnostic fee after they charged me for the service 3 other services they did. This place is absolutely horrible and the service manager was not helpful at all I wouldn't recommend them to anyone they are just going to up sell you on something else without fixing the actual issue. Avoid this place at all cost they will never receive another dollar from me.

We purchased a vehicle from this dealership. We paid cash for 2011 Jeep. We thought this was great…read morepurchase. WELL!!! Today we say different. The jeep kept cutting off. We took the vehicle to the shop. WHY!!!! rodents had eaten up the wires. I called TWO TIMES trying to talk to the dealership. I spoke with TJ and the "owner" funny how when I explain what was going on with vehicle, the "owner" never gave me his name, but told me, he will talk to TJ and they will come up with a plan and call me back. I guess they are still coming up with that plan, because I have NOT heard from this. I know when you purchase a vehicle at a dealership, all sales are final. BUT!!!!!! I am warning everyone about the dealership. THEY HAVE A RODENT PROBLEM, SO BE CARE WHEN YOU SHOP HERE. Sign we paid $10k for a rodent problem. PLEASE DO NOT SHOP HERE!!!!!! Honestly, they do not deserve a star

Diamond Jim Motorcars What the hell is going on with the lady across the street!? She said she…read moreworks for you. I am looking for a car for my daughter and I am a thorough individual. I look over the entire car, especially underneath for leaks of any kind and to give the frame and under carriage a good once over. The "lady" across the streets begins screaming at my family and I as I inspect the vehicle. Shouting "what the hell are you doing!?" She then grabs her dog and runs over while shouting at us. She is assuming we are stealing off the vehicle. Mind you I am with my wife and 2 of my daughters with a hatch full of groceries. If I can look at a car on a Sunday without being completely bombarded by salesmen I am going to do it. But nope this lady came at us sideways as hell. I told her we were simply looking for a first Car for my daughter and I inspect everything. We are not the kind of people that just see a car online drive over and buy it, i need to inspect it but apparently Diamond Jim Motorcars isn't a fan of this practice. Tell her to work on her people skills and her approach maybe she could have assisted with a sale instead of insulting a family. I will NEVER recommend someone does business with a place that has their employees running reckless like that.

So I waited a few weeks to post my review since it seems some people had issues with oil leaking…read moreafterwards. No issues for me. I've actually shifted to having all my services performed here because I feel like the staff are honest with what needs to be done. I enjoy the waiting area here. There are comfy chairs, there are tables and chairs. I like to be the first appointment of the day so I'm grateful for their free coffee station. They also have a fridge with complimentary soft drinks, juices and water. Only taking one star off because the system kept checking me in with previous owners number who bought the car from them. I could not modify it so I had to have them update it. I will continue to come to their service department.

Dont waste your time and money. Went in to try to find out why my stereo wont play any audio (no…read moreradio, no bluetooth, no android auto). Just to run the diag, they charged $230. They didnt fix anything. A diagnosis shouldn't cost the same as my car payment. Still no audio in my car, i'm out all that money and an hour of my morning, and will not be going back if i can help it.

This place is rip off , they sell lemons and vehicles that have more than enough problems. Do not…read moreshop for a vehicle here. You've been warned! I bought a expensive SUV here and they would not honor any warranty or repair. The vehicle ended up lasting a year or so before breaking down. $30 thousand down the drain. The owners and salesman are the biggest scam artists

Sent 2 inquiries online requesting a call since I was interested in a vehicle. Never heard back…read more Bought a car somewhere else.