Their salesman frank rosa is very nice, but that is where the good ends!
I worked with frank to get my insurance job for water damage going. When we finally got going on the job, I trusted his 3 employees and left them unattended in my home I live in...this is not new construction!
Although they were there all day, or suppose to be, they got very little accomplished. They were suppose to remove cabinets, do sheet rock and prep floor for new cabinets that were there waiting to be installed!
When I returned home at about 7:00 PM they had left a total mess in my garage and through out my house. They were suppose to remove and haul cabinets away, instead they put them in my garage and left them along with saw dust all over trash bag and other items. I had to first remove all the cabinets from the garage and the other unused wood! Move out the trash sweep the garage and organize what I could leave inside before I could pull my two vehicles into the garage.
When I walked into the house there was saw dust through out the house...they were only working upstairs but they made their way around my house using the downstairs bathroom and leaving the lights on...when I went upstairs i found they had sawed inside my house left saw dust in my ducting and made zero attempt to clean anything up.
It not only took me, a stage 4 cancer patient, 3 hours to clean up after them before I could sit down and rest. I had to haul the cabinets and plywood that had been on the floor before they came, to the dump the next day which took another hour of my time and money to dump it.
In addition one of them took my measuring tape that was sitting on my counter!
I brought all this to the attention of frank who said he would take care of it....we set up to meet with the workers a few days later to go over the "scope of work." when they arrived, frank showed up with Dennis one of the workers "the foreman." we had just gotten in the house, when we started to go over what had happened on the first day! My friendly and sweet dog walked up to Dennis to say, hi and get petted and Dennis smacked him in the face for NO REASON! WOW! that was it! When I questioned why he hit my dog he stood there like an absolute jackass! When I asked him why he sawed in my house and left a totally mess he said to frank, "help me out here bro!". Then Dennis decided to walk off the job...frank told me he didn't have anyone else to do the work.
I emailed frank for a week asking when/if they were coming back...I got crickets!
I sent multiple emails expressing my dissatisfaction and how unethical what had taken place was...no response.
In addition to add insult to injury they sent me a ridiculous bill! Truth is, they want over $200 for their salesman's supervision...what? Then materials of which they used my plywood which was not suppose to be going down! Material they used were literally a few pieces of insulation and a 1 sheet of floor board. Now they want me to pay about $500! Really!?
I went ahead and paid them and attached a letter requesting the owner of the company to call me to discuss what had taken place. Never heard another word about it from them seems like the owner could care less if his worker's are jerks!
You decide for yourself, but I would never recommend this company to anyone! BTW they are also doing business as "SERVPRO," so just be aware. read more