Always quick to respond, friendly, highly professional, and very good at their job, Diamond Cut proved to be a wonderful choice. Always respectful of our property, those who were doing demolition, as well as construction, were hard workers and cleaned up consistently. Plenty of choices for all components along with Lee's seasoned wisdom made selection feel like we could not go wrong or that we might be missing something. Now, weeks after completion and start-up, the pool looks better each day. The quartz surface proved to be a great choice, both in appearance and feel. The repair work to walkway around edge was flawless. We are so very pleased with the results. Could not have hoped for a better outcome. Thank you Diamond Cut. read more

Diamond cut pool plastering is an amazing company, their workers are good at what they do, they clean up after themselves, the level of workmanship is outstanding, and their bid to remodel my dilapidated old pool was below other bid that I received. The only issue I had was with a subcontractor that is not part of diamond cut, beware of guy from ace pool service, he was brought in to do leak test, and his guys are lousy, thankfully I noticed all the outlet return ports in the pool were facing different directions, before we started filling the pool! Jim at diamond cut is a stand up guy, been in the business a long time, you won't be disappointed with diamond cut pool. read more

Lee at Diamond Cut Pool Plastering is great. He knows everything about pools. They replastered our pool several years ago with Quartz and the surface has been incredible. I recently contacted them for a minor item and Lee came out to the house and fixed the item immediately. I highly recommend their services. Martha and Scott read more

I am a new homeowner with little to no knowledge of maintaining and renovating my pool. So I researched around and asked four different pool plastering companies to give me their professional opinion along with a quote, Of the four bids I got, Lee from Diamond-Cut gave me the most reasonable quote. But the main reason I went with Lee from Diamond Cut wasn't because of the cost, it was because of honesty. From the very beginning, Lee gave me his most honest opinion. He didn't try to sell me extra things I didn't need. He educated me on different options, and was very patient with all my questions and concerns throughout the process. He helped me with the pool deck, pool coping, replastering, new plumbing, new pool sweep robot, and new pool light. I really owe it to him and Jim for all the knowledge they have taught me for the past few months. Let's be real. There were some miscommunications and delays, but it was perfectly understandable because we are in this pandemic era. Everyone who has a pool wants to upgrade, and others who have the space in their backyard want to build a pool because they can't go anywhere else. Every pool plastering company is probably overworked with so many demands from skyrocketing customers, so if Lee or Jim doesn't return your phone calls right away, let's be understanding because they also have dozens of other customers who are probably calling them. But they always returned my calls and texts eventually, they have never left me hanging for more than 2 days, this is a testament to their customer service and professionalism. One last anecdote I would like to share with all of you. Even after I have fully paid for all the jobs they have done, I noticed some minor fixes around the pool and called Lee about my concerns. Within a week, he sent his entrusted guy Ubaldo to come clean it up and fix the issues. Diamond-Cut has earned my trust with their supreme honesty and reliability. I just hope Lee and Jim can get some rest and spend some quality time at home. They really do travel everywhere in the greater bay area to take care of every customer's needs. Look no further than Diamond Cut if you are looking for a honest and genuine company to work on your pool. read more

Diamond Cut Pool Plastering - Pool & Hot Tub Service Near Me

I had a leak in my pool due to a crack in the pebble tec I literally called about 8 companies most of which either never got back to me or gave me some ridiculous quote to fix it since it was such a small job. Lee came out to look at it & said your job is small I don't think its fair for me to make money off this why dont you just work directly with one of my guys... WOW how honest can you get! His guy called me the day after, came by then completed the job that weekend in one day. He was on time & also cleaned up well after the job was done. He was also able to match the pebble tec so you can barely tell where the crack was... not an easy job since the pebble tec is 12-15+ years old. Thank you Lee for being an honest guy if I ever need help with my pool Lee with Diamond Cut Pool Plastering will be the one I call. Thanks again! read more

Diamond cut did the plastering of our pool about 10 years ago. My husband wanted to use them again, but after the initial visit we couldn't get a hold of Lee who was supposed to contact us. Tried calling 4 times for a response, was told that the company was really busy with work in the bay area. Well I told my husband they don't want our business. After 5 weeks of waiting and calling we called another company Trade Mark pools. All I will say is a simple call back to say you weren't interested would have been great. Very happy with new company. read more

Diamond Cut came through when our pool sprang a leak (may have been leaky when we purchased the house). The inspection service provider who confirmed the leak gave us few names to have the pool replastered and Diamond Cut was their highest recommendation. As expected, they were in high demand and we had to wait few months before we can get the pool replastered. But the wait was well worth it. Once they came on, Jim walked us through the process so we knew what to expect. After the work was done, Lee walked us through reopening the pool. Now, we have a newly plastered pool and no structural work to worry about for many years. And their cost was significantly lower than other quotes we received. Thanks to Lee and Jim, the only thing remaining is warm weather for our family and friends to enjoy the pool. read more

I had my pool replastered by them not too long ago and the pool looks decent, but I must warn you that once my pool had been stripped and I had already chosen the tile and plaster Lee had told me were part of the signed quote, he then added an additional fee because according to him the plaster I had chosen had not been the type agreed upon on the original quote (even though he had previously mentioned quartz plaster without mentioning the add on price). Also, DO NOT under any circumstances agree to their workers doing your pool start up. I paid them an additional $500 to deal with the chemicals and the start up of the pool (which Lee said would be 5 days). This start up was NEVER completed and his worker only showed up for 3 out of the 5 days. I contacted Lee who then told me he would talk to his worker about it. It is now over 2 weeks since the pool was finished and I am the one having to do the start up on my own and using my own chemicals and having to purchase new ones. Overall, just beware when working with them, fees may be added and like I said under no circumstances allow them to do your startup, they will just take your money and not get the job done. read more

Diamond Cut did plastering of our pool 9+ years ago and it is still in good shape this year. They are real pros. Very happy with the job they had done for us. Thanks Lee. read more

A great big thank you for my beautiful new pool! And I had some drop-dead deadlines with water company, a party I was giving (needed the pool to be beautiful). Lee and Jim worked with us from start to finish, always in communication (even though we might have texted them a bit much - even on Sundays!). Their workers were on-time, efficient, professional, and left everything clean and neat. Lee, Jim - you guys are great. read more

Diamond Cut was highly recommended by a very trust-worthy, local pool store. And I contacted one of the reviewers below to see if their 4-year old review still stood test of time. It did. The office manager (don't recall her name) was my first impression of the business and it was a good one. She was personable and offered good advice - even recommended we get a few bids. Once I knew I wanted to get a quote, I was in touch with Lee. He came out to meet my husband on the heels of another, very overpriced company (they kept adding on work, including for new coping, which we DID NOT need). Lee was very straightforward. He did tell us to check to make sure our skimmer wasn't leaking (and told us how) because if it was, that would be the time to fix it - during the replaster. Well, it turned out it was fine. Once we choose our materials and sent back, we set a tentative time for them to come in the early Fall, but when I didn't hear back close to the date, I called and the same office manager let me know they had other jobs backing up, but she'd get Lee to call back. And he did. They were very clear about the process once it was to start, when to start draining, what would happen next, etc. And it all went down like clock work. Lee texted instructions during the curing process, and always got back to us when I had other questions. He was not personally here during the process, which I was a little disappointed about, but his team really knew what they were doing. The pool and new channel drain look amazing. We choose an additive blue color to mix with our white plaster and it is stunning. Can't wait til summer! read more

Diamond Cut plastered my pool a few years ago. It begin to show multiple blisters and I called and texted Lee multiple times for advise on steps to correct the problem. Although he promised twice via text to call me back, he never did. After installation responsiveness is not good. read more

We bought a house with an old pool and limped it along for a few years, but the plaster was in pretty poor shape (peeling in spots) and we had 2 cracks in the bottom that eventually started leaking pretty noticeably. We interviewed several contractors, and we are so happy we chose Jim & Diamond Cut. Jim invested the time to talk us through the process, really understand what we wanted, and was able to do everything we needed within our budget. They used special materials to patch and reinforce the cracks, replaced all of our tile, installed trim tiles into our steps, and replastered our pool and hot tub. His crew was very professional, polite, and clean, and Jim stayed in close contact with us through the whole process. Now our crusty old pool is beautiful again, and it doesn't leak! Thanks Jim! read more

What an awesome job!!! My wife and I wanted to replaster our old pool. We received several bids and were told a wide variety of things by some of the companies. We combed through reviews and finallydecided to go with diamond cut pools. We really felt comfortable with Lee, and accepted his bid on the replastering. He and Jim understood we were working within a budget, and made sure we got the best solution possible we could afford. We had a second contractor doing our pool deck. That contractor did a great job as well, but did run into a couple problems. Lee and his employee Gustavo dropped what they were doing to make sure our pool was up, running, and looking great in no time, even coming on Easter Sunday. Thanks a bunch guys! I would gladly use them again. read more

This company is honest, professional, efficient and provides superb customer service. Check out this video and the story behind it. https://youtu.be/sDUVbeGbBzQ read more

Unprofessional & unreliable. Called these guys six times, they couldn't be bothered with the common courtesy of a return phone call. If they can't take care of a simple thing like that, you think they're going to care enough to do quality work on your pool? Doubtful. read more