As an elite, I advise loud and clear.....Do NOT go here unless you want to be treated badly, spoken to like you're a useless human, and have your garments ruined. I had dropped off a pair of silk pants to be dry cleaned and upon getting them back I realized they had snagged the fabric and cause quite a deformity in my new silk joggers. I called the company and spoke with the owner who said he'd be there til I arrived, and I said I wouldn't be there til afternoon. He said ok.... so when I arrived at 4pm I was surprised to hear the owner wasn't in. Then the employee asked me to again leave my pants, and the owner would be back Thursday and call me. As you can imagine, I was not comfortable leaving my pants with them due to their previous negligence, and asked to speak to the owner. The employee, who was insanely combative, called the owner and put me on the phone with him, and he proceeded to tell me how I need to leave my pants if I want have any resolution. Hmmmm. Not any kind of way to assist a client who's clothes you've ruined. Anyway, after dealing with an owner who told me "not to expect resolution" I was pretty much done with this place. The icing on the cake was when I told them they were basically brand new, the employee demanded I come with a receipt "including price and date"......... really? So I should go digging because you cannot provide accurate service without damaging items? That's a new one. When I questioned why they couldn't just look it up, he then essentially accused me of lying about the cost because I didn't wanna attempt to find a receipt for pants I bought from The Kooples months ago but wore only once The whole interaction was out of a bad horror movie. Super sad on all accounts. So bazaar, considering all I wanted was customer service, not money! If they would have just said "sorry this happened it never should have, let us look into it" I would have said ok and called it a day. Most companies would say hey bring something showing a cost for these or well look it up online. Not behave in an accusatory manner and demand the client do all the work. This place honestly sucks and I'd rather eat the cost of buying new expensive silk pants, rather than deal with these hateful humans ever again. Businesses like this have no place in Naples, an ever growing and evolving town focused on superb service. read more

WARNING! DO NOT GO HERE!!!! I dropped off a Balenciaga jacket which was never returned to me. A $1,600 jacket!! The owner laughed at me on the phone when I told him I was going to have to find another dry cleaner for my personal AND business clothing. He also said I had an opportunity to say something when I picked up and should have counted when I dropped off. I didn't realize until a day or so later when I went to wear it. I would like to go to a dry cleaner that I trust. I am much too busy to have to constantly count my items I am leaving. Also, I own a women's clothing boutique so I used them quite often. They offered me NOTHING. I am so angry - I have posted on social media so all of my 4,000+ followers/customers know. I will continue because I don't want anyone to have the same experience I had. read more

No stars!!! This business is a fraud!!! Beware!!! They ruined my clothes and accused me of washing my clothes while my clothes had their paper tag on them! They never put a price on the ticket so when you pick them up it's so expensive and you can't pick them up unless you pay them! I'm taking them to court! I also made a complaint to the better business bureau. They will lose more business than what they stole from me! Horrible service. Horrible business owner! Do not take your clothes there!!!! read more

Have been using Diamond Cleaners for a few years. Always does a nice job! Especially my Hawaiian shirts. Better than other cleaners I have tried in the area. Also appreciate the water based non chemical process. read more

I am very pleased with how the comforter and blanket I had cleaned here came out. The owner is very nice, but another gentleman who works there is less than friendly, bordering on rude. We went to pick up the blankets, and the store hours stated 9 a.m. on a Saturday. No one was there. We left a message and when we returned later, the cashier was very defensive. Perhaps we are accustomed to good customer service by the owner/manager and were surprised by the way the cashier responded when asked about opening later than the stated hour. read more

The owners of Diamond Cleaners are exceptional, honest and decent people. They are excellent professionals who do the best for they customers. read more

With my very casual lifestyle, I never needed a cleaners in Naples until Hurricane Irma caused mold in my home which contaminated everything I own, so that it all needed to be laundered or drycleaned. I researched non-chemical cleaners near my North Naples home and decided that Diamond fit the bill. I've sent them bags and bags and bags of clothes and linens, and I'm extremely impressed with the quality of their work. It's meticulous. They even removed a stain from a comforter that I never told them about and that I thought was permanent since it didn't come out in the last drycleaning where I used to live. I had a relative that owned a drycleaning business, and he could get out stains that no one else could; he was amazing. I'd never used a cleaners close in quality to him until Diamond Cleaners. And, Diamond picks up and delivers at no extra charge, and the person doing the drop offs and pick ups won't even take a tip -- which is a huge bonus, especially when you need to clean everything you own over several weeks. read more

Our beautiful heavy white cotton canvas draperies were in need of cleaning. We have a green lifestyle and so we were thrilled to find Diamond Cleaners. We read the two Google reviews and confidently arranged for Diamond to pick up our three sets of draperies. I pinned a note to them with the length of the drapes (which I don't think should have been necessary as they should have measured, but I am detail- oriented and therefore wanted this to be a smooth process). The drapes were delivered as promised the following week. They were "folded" not as they hang (grommets style drapes), but rather in quarters which of course made folds where there shouldn't be any. Likewise, the "pairs" we're mixed. Two were one width and one set smaller - they were not paired correctly. All this we were willing to forgive even with the $200 price tag until we hung them - they were 3-4 inches shorter than they had been. We called and Diamond agreed to "stretch" them. We thought - why wouldn't they have checked measurements and done that to begin with? The drapes took longer to return this time and when they came back they were still a good 2" too short plus the fabric had been pulled out of many of the grommets. As these were custom made draperies that were only 2 1/2 years old, we were really upset. My husband called to speak with the manager who was "not there" but was told the manager would call him back. No call was received in the next four days. My husband called again - granted his was upset in that our drapes now look at least 10 years old). The manager said he had measured them at 72". My husband explained that the full length of the drapes had been 90.5" which we had noted on the original order. The manager argued he had never heard of such a length!!!! Needless to say their conversation degraded from that point on. No offer was made to refund the $200 we had paid let alone partial replacement for battered draperies. While two others said these people did a beautiful job on clothes - they butcher draperies (at least ours) and took no steps to make amends. Would NEVER use again! read more