Poor communication, late pickup, stained item (when confronted, no response). Not even sure it was…read morecleaned. No store front. Who knows where the items are cleaned. Should have known better.

We've been using Lux services since October 2025 and so happy we found them. They do a fantastic…read morejob on all laundry, and their prices are very reasonable considering the great job they do. Everyone is so nice and easy to work with. I highly recommend Lux above other laundry services here in Naples.

Great business. Owner was very attentive and his prices are fair. I need alterations and he came…read morethrough in a very timely manner. I would highly recommend Alma to anyone in the area.

Best Dry Cleaning and fold & wash in Collier County...Alma is always happy to do anything that you…read moreneed.

Great dry cleaner. Always does a great job on Rocky's clothes. Everything is always done on…read moretime. Great staff! Thank you

Gave a quote one week with a scheduled time for the following Saturday. Showed on time and cut the…read moreprice because it was easier than he thought.

I took my clothes here for the first time. When I dropped off one jacket and two dresses, she…read morehanded me a ticket and said the clothing would be ready on Wednesday. I looked at the ticket expecting to see how much it would cost, and there was nothing there. I asked the lady how much money it would cost and she said she did not know... She does not have a price sheet. I said that is very strange that I am leaving my clothing here and have no idea how much it will cost. It was my mistake for being that stupid because when I came back to get my dry cleaning three days later I paid $64! I literally paid more money to get these items dry cleaning than I paid for them when I purchased them at Marshalls. A total total rip off and horrible business model. It would be like going to a restaurant and eating dinner and having no idea how much money it will cost until after you've eaten the food and then the waiter tells you how much you owe. I will never ever go here again!I see all the other horrible reviews so I should've done my research before I used this business.

The first time i tried this business I brought in a queen size comforter to be dry cleaned. They…read moredid not dry clean it. Instead they laundered and dry it! Then charged me $40+. If so wanted it laundered I could have done it myself. Recently I brought in 10 items; 2 ties, 2 shirts, dress with little cover, sweater, sleeveless sweater, pair of dress pants, and a little dress top. They charged $125.30. I will be finding a new dry cleaner.

Very nice and did a great time with both of my comforters. I picked them up a couple days later.read more

Very efficient, courteous . Delivery was on time. Everything was very well handled. .read more

Amazing company. I wish I'd contacted them sooner. Personal and prompt communication--with a real…read moreperson--clothes returned beautifully clean, folded better than anything I can do--and so quickly! They also offer many options. Highly recommend. Your life will be improved--and I am also saving money, not having to buy detergents, and the time it takes. HIghly recommend. Do Not Hesitate!

We love the convenience, price, friendliness and great service we get from using Intracoastal…read moreCleaners. You can't go wrong when you choose them.

$44 for 5 men's dress shirts. They are so expensive. Have gone here for 3 years and it gets more…read moreexpensive seemingly every time I won't be back.

The customer service experience fell short of expectations. A system error caused a delay in the…read moredelivery of a Friday morning order, which was particularly inconvenient as I was leaving that Friday for the season. Although they offered to ship the items up north, it was not a feasible option for me as I have a set of clothes that I like to keep at my condo here. I requested delivery to an alternative Naples address on the following Tuesday, providing simple instructions. However, the items did not arrive, and they attributed the delay to another system error. The person who was doing a favor for me waited all day at their home just for nobody to show, or even give the courtesy of calling me on the phone to say they would not be showing up. My request for compensation on a $30 order was denied, with management claiming that the issue was beyond their control. Although the technical glitch was not their fault, they failed to acknowledge their responsibility for ensuring the smooth functioning of their system. The manner in which they addressed the issue lacked professionalism and was perceived as rude and unaccountable. I was told 200 other customers didn't have a problem and that I was the only one who wants something for free. While they may have attempted to reassure me by citing the lack of similar complaints from other customers, it came across as dismissive and invalidating. Whoever answers their calls and text messages needs to learn it's not what you say, but how you say it. Please work on your interpersonal skills, particularly in addressing customer concerns with empathy and tact.

Great experience at Cache Cleaners. They did excellent work on my clothes, but the customer service…read moreis what really sets them apart. They went above and beyond to help me and were so friendly about it. Will definitely be coming back.

Took a pair a casual shoes there for re-glueing the soles. Excellent job by their off-site cobbler…read more The cobbler even called me before commencing work as he quoted a rather high price for merely re-glueing the soles. I went ahead with it anyway as the shoes were quality Rockports.I do appreciate getting a heads up. In the end the price was about $5 less than the quote. The cobbler did a good job, even sewing on the sole in addition to re-glueing.

I have been going to this dry cleaners since they opened a few years ago now and they are…read morewonderful. When I want rush service for an emergency they are kind enough to do it for me at no extra charge. The counter girls are always friendly and helpful. The other day, one of the girls carried my comforters to my car for me because I had hip surgery and that was very nice. I highly recommend this place if you are on Marco.

Lost $10 in the change machine. Attendant said she couldn't give me my money back and that manager…read morewould call me. Guess what? Manager never called me. in addition, they charge $2 to use their card for use with their machines.

I would like to know who's the owner of this laundrymat very poor customer service when I stopped…read moreby to tell one of the employees about the machine taking $7 and I had to start another wash because the machine read ERROR the 2 Spanish ladies started speaking Spanish to eachother aggressively and saying NO very rude so I asked who's the manage?? A very rude white guy that spoke English perfectly stepped in to talk to me and he clearly said there's no refunds and I can't come there demanding anything free. I explained to him how the ladies were being rude and He told me HE TRAINED THEM NOT TO TAKE SHIT FROM NO ONE but failed at teaching them customer service and satisfying customers and having a great experience not to mention that they're probably illegally working there and I was being too kind because I should have called the cops because neither one of those ladies seem to be legal. I work in good hospitality the guy clearly asked me how would I take care of the situation I explained to him make sure I satisfy my customers especially returning customer. He did everything but satisfy me as a customer this guy shouldn't own or working in customer service