$44 for 5 men's dress shirts. They are so expensive. Have gone here for 3 years and it gets more expensive seemingly every time I won't be back. read more

The customer service experience fell short of expectations. A system error caused a delay in the delivery of a Friday morning order, which was particularly inconvenient as I was leaving that Friday for the season. Although they offered to ship the items up north, it was not a feasible option for me as I have a set of clothes that I like to keep at my condo here. I requested delivery to an alternative Naples address on the following Tuesday, providing simple instructions. However, the items did not arrive, and they attributed the delay to another system error. The person who was doing a favor for me waited all day at their home just for nobody to show, or even give the courtesy of calling me on the phone to say they would not be showing up. My request for compensation on a $30 order was denied, with management claiming that the issue was beyond their control. Although the technical glitch was not their fault, they failed to acknowledge their responsibility for ensuring the smooth functioning of their system. The manner in which they addressed the issue lacked professionalism and was perceived as rude and unaccountable. I was told 200 other customers didn't have a problem and that I was the only one who wants something for free. While they may have attempted to reassure me by citing the lack of similar complaints from other customers, it came across as dismissive and invalidating. Whoever answers their calls and text messages needs to learn it's not what you say, but how you say it. Please work on your interpersonal skills, particularly in addressing customer concerns with empathy and tact. read more

Platinum Dry Cleaners - Dry Cleaning Near Me - Naples, Florida

lost slipcover - tablecloth returned with white spots on it (navy tablecloth) - i was accused of doing it, when my cleaning lady was the one to remove it and place it in the bag - they fane the "victim" when i am the one out of couch and expensive tablecloth!! i would not have the confidence to use them again! the have cost me too much $$ and their service has tanked! read more

I have used them for a few years.. I stopped.. there turn around time for sheets is ridiculously slow.. I even bought extra sheets to cover the time lag but this past week was the straw.. six sets of sheets with them not one returned.. been with them for over two weeks! Their prices are ridiculously high for mediocre service.. ever since Joyce left in the valet service and their new hire is soooo rude and soooo unhelpful I'm done! I live in a very upscale community and would never refer them again.. just the worst!! And just like the other negative reviews I asked to speak to an owner and never got a call back to discuss it.. the new owners have NO IDEA about customer service.. just how much money they can make by reducing the quality and lack of customer service.. read more

wow - I wish I'd read these reviews before sending all my cleaning here. they ruined a new pair of Italian linen pants and a pashmina. they say " nothing we can do". No customer service whatsoever. They don't return calls. Why don't you resolve problems Platinum? read more

Worse company to deal with found out when Hurricane Ian hit all they did was throw clothes in a machine didn't even take the time to make sure they were cleaned. Just here to rip people off. read more

My first experience with Platinum was wonderful! I brought in a pair of white pants that had spots I couldn't get out and were wrinkled beyond ironing. I brought them into the Park Shore store but requested their free valet service to my door in Bonita Springs. The pants came back quickly, clean, and pressed to perfection! I have signed up for their valet service and will definitely be using them for all of my dry cleaning needs. Highly recommend. P.S. They will also come to your home and clean draperies, upholstery, and area rugs. It's a wonderful operation! read more

Platinum Dry Cleaning is exceptional. I bring my best linens, whites, other high quality garments - to Platinum. They specialize in WHITES! Living in SWFlorida, I got so tired of my whites coming back dingy. I also got tired of my linen clothes coming back with water marks. I have brought damaged clothing to Platinum and they have been able to correct everything to looking brand new. Separately, I inquired about cleaning drapes, sofa covers, etc. I have a white fabric sofa that easily gets dirty from normal wear and tear. Stanley Steemer, ChemDry.....neither could get the fabric clean. I learned that you need to be careful because sometimes the products they use can set a stain. After spending hundreds of dollars between the two companies I found that Platinum cleans upholstery! Platinum came to my house and picked up my sofa cushions and in all seriousness....it looks just like new again. My white sofa is beautiful. Included in their service is delivery and pick up. Awesome! As an aside, I got to know the owner. As COVID has affected many, if not all businesses, it has affected theirs in the way of hangers. Hangers have gone up in price over $1. I now leave a bag of their hangers along with my dry cleaning outside my door to help them out. 5***** read more

My first and last time here! Overpriced, unprofessional staff. I didn't want to post this , but after a week of not getting my problem solved that was caused by one of the employees of the establishment and i was kept told off that someone will contact me or talk to me etc , i felt no other way ! read more

BEWARE: UNDER NEW OWNERSHIP!! This place used to be the best in town but the new owners have clearly cut costs and are can't control the quality of the product the way the previous owners could. They destroyed a 2400 dollar Zegna jacket that was a gift to me from a family member. After 2 weeks of calling their office and trying to get in touch with the owner (I was promised a prompt call and didn't receive it after over a week), he finally agreed to provide me with the replacement value. A couple weeks later, a hand-wash-only knit Zegna shirt was machine washed and dried and the knit ripped in several places. I returned it, and again waited for a call from the owner. It took 2 weeks of calling every few days to finally receive a call back from a nervous store clerk, not the owner, who told me that she was just a "middleman" and that the owner was refusing to do anything about the shirt. In both instances I asked them to follow wash instructions on the label specifically when I dropped it off. This used to be the place to take your nicest clothing to make sure it was well taken care of. Unfortunately that is no longer the case. Do not use this dry cleaner if you're at all concerned about your clothes being well taken care of, or if customer service is important to you. read more

Platinum Cleaners is the best Drapery, Hunter Blinds cleaner. We recently renovated our home. It was a 4 month project of dirt and dust. Chris Bamberg not only came over to help inform us on how to wrap the drapery and protect the blinds. After reno was complete Chris came and professionally dry cleaned all of our draperies and hunter blinds. They look fabulous and smell so fresh and clean. We cannot speak more highly of the professional service and care given to our home. read more

Platinum does a great job with our dry cleaning needs. We would definitely recommend them.

Not only the best dry cleaners in town, but one of the most advanced dry cleaners ever. These guys can do anything and everything. From regular dry cleaning to difficult work on expensive clothes. Not to mention, if you experience a humidity bloom and find mold on your clothes, these guys are licensed (and extremely good at) restoring your clothes back to normal. read more

The place is clean and doesn't reek of chemicals. The staff is friendly and she took the time to inspect my pants and shirt point out things I didn't even notice. The experience was fast and I would go again. read more

Thank you so much the service and care on all my St John's suits. You did a terrific job! I appreciate the personal service and attention to detail. Nothing smelled of chemicals, everything was pristine from shirts to pants to suits. Th service was top notch and they took the time to discuss my concerns and answer my questions. Having grownup in the dry cleaning business and pretty much "seeing it all", these folks are the really deal professionals in what they do and services they provide. Thank you! read more