my trip was April 10. I tried to contact to you through web site, but nobody have been replied to me!!!
Don't buy trips from Diamond Bright Catamaran Cancun. The company is scam!!! We bought a trip for my upcoming birthday. The trip should include catamaran ride with drinks included to isla mujeres, lunch in the island, parasailing, snorkeling at the ocean, another snorkeling to see statues under water, and the best beach in isla mujeres. We paid $150. The main reason to us to go there was too see underwater statues and parasailing. Me and my husband don't drink, so catamaran ride was for us in this trip just transportation to the island. So, we were so existed for our trip, had shuttle from our hotel in playa del carmen to Cancun. Was another few groups picked up with the same shuttle, so shuttle was full (this information for people who super concern about covid-19, we were ok with that, but I'm sure some people will not be happy about that). So, catamaran was nice, we paid the rest of money, and they showed us which boat is ours. After start our ride on the boat, crew took orders for drinks from the people (we don't drink, so we didn't want anything. We were just enjoying the sun). So, I would say after 10 min ride, one of the crew guy started to tell us program for our trip). It was such a big surprise during our trip on the boat at the see to hear: "because of the weather condition our activities are canceled, but we will spend more time at the beach!" It was my birthday and I really wanted to go to parasailing and snorkeling. It was all point to go to that trip. Nobody told us that all activities cancelled before trip!! NO ONE, and they knew it advanced, that all activities cancelled. They waited when we start a trip, that you didn't have a chance to refund a trip. So, I was so mad. Basically we had only transportation from hotel, catamaran to the island, and stop for lunch. Basically, I could do this trip by myself, just pay a ferry wish would cost me $15 instead of $150. I was so mad and started to talk to crew that it is not nice, what they did. They told me that I should call main office. It was my last day of the trip, so, basically, I just waisted while day off my vacation. Also, transfer supposed to bring us back to hotel by 6:20pm, but instead it was 7:20 pm, so we missed my birthday dinner reservation at great restaurant. Next day before our departure to the airport, I went to the guy (his name Moises), and told him that I want my money back. He said that he cannot to do anything because we were on that trip. I told him I would go, and would cancel if I knew there was nothing we went for. I even told him that I will be fine with partially refund, because we used catamaran as ferry. But he said he can't do anything about that because we were on the boat. So, PLEASE don't do our mistake people. This company is scam!!! Book your trip anywhere else! Don't waist your vacation and money. It was nothing good about service at this company. They don't care about honesty and their customer happiness. They only want your money!!! Stay away!!! read more