I used this parking service for the first time. I am very disappointed and will not recommend to anyone nor use it ever again.
I booked online and was disappointed that the booking confirmation I received did not include any instructions on how things worked. When you're trying to catch a plane on time this can be nerve racking. However, this part worked out despite the lack of instructions. When I returned, it most certainly did not work out. I was given a business card with my parking location. Upon arrival, the instructions said to text a number. After 5 minutes I received a reply that texting was down and to call. I did and gave my name. The card instructions stated:
Please proceed to pick up location, center island, under the sign that reads "Permitted Courtesy Vans/ Off Airport Shuttles."
I did this and waited for an additional 15-20 minutes only to see the van drive right by me. I called, very frustrated, and let them know that I needed to be picked up. I waited another 20 minutes and the van very nearly drove by me again. I had to wave frantically tp get his attention and he stopped in the middle of the road past me to pick me up. I was very upset. He said he worked there three years and only ever picked up at the glass building. I find it hard to believe this has not ever happened to anyone else, or that no one has noticed the incorrect instructions that would lead to this situation.
When people are arriving they are very tired from long journeys and expect that your instructions (if you bother to give them) are correct. If you call and give your name that you're waiting, you expect the driver would make an effort to look for you. When you give out materials to customers it is not that difficult to ensure they contain useful and accurate instructions and your staff is aware of them. read more