This is the most "economical" parking option near the airport. Sometimes you get what you pay for. On our way out to the airport we called the phone number for shuttle service, which was available 10 minutes after the call was made. After loading up, we had to drive back to my car to find my license plate number (a requirement that should be displayed on entering to mitigate the waste of an additional 5 minutes). This is not the reason for the low rating, however. Upon our return, we called for a return shuttle. We waited for eleven minutes, to find our shuttle pulling up. The driver opened the door as my wife and I carried multiple pieces of luggage. The driver sat motionless in the driver seat, then after we loaded ourselves up, said "I think you're on shuttle 1. This is shuttle 2." After telling him that we called the number, then waited for ten minutes, he said, "the shuttles are by reservation." Being the only customers in the large shuttle bus, we were dumbfounded by the driver's concerns. He eventually did drive us to the parking lot to retrieve our car, where he again did not offer to assist with the luggage. The two stars are for receiving our vehicle undamaged. read more