Update 6/4/2026:
I had a very long conversation with senior…read moreleadership at the company, multiple times after my initial review. Here is what came of it:
1) Every person in leadership was very apologetic and wanted to make it right.
2) The ceiling was repaired and you can't tell there was ever an issue with someone damaging the ceiling, so great job in the repair and making it right.
3) Senior Leadership apologized profusely.
4) AC Pro was partly to blame for the long install time because they had made a change to the X-Series and did not update their website or HVAC companies who sell their product. Shame on A/C Pro for the failure.
5) The issues of no booties in the house, the folks who returned were pretty good about it.
6) The restroom issue, that was addressed by leadership with their installers and maintenance employees.
7) The overflow drain pipe issue was fixed. The initial installer did not drain to the primary, so that was the issue. The company came back, fixed it, then came back again to check on the quality and cleaned up the fix (I trust the 3rd guy, he was top notch transparent and has years of experience doing high quality work....thank you Dean).
8) Leadership apologized profusely, have I mentioned that enough? I can't describe the level of anguish they felt for the issues that came with my job.
9) To anyone reading this, expect an a/c replacement job to take anywhere from 2-3 days. Don't expect a 1 day job, ever. Build that knowledge into your planning of time off to be around when they are doing the job.
At the end of the day, Sheldon's turned out to be a great company. While there are continued kinks in folks learning about how to be the best installer/repair guy, I can tell you they all care about their quality and want to do right by their customers.
Finally, they have still kept me as a customer, so if any of this review means anything, they proved to me why they are one of the best in the game when it comes to customer satisfaction.
Update: 5/20:
The job was completed by 8pm on 5/19. 1st night, no issues. 2nd night, found water dripping out the emergency drain pipe (video included). Now I have to find time I don't have to get this resolved. In 12 years in my home, never once has my system hit the overflow drain pipe, adding to my frustration with this install.
Steven tried to call me at 3:30pm to discuss this review, but did not answer when I called at 5pm when I got off work.
Also, noticed the water shutoff valve that was temporarily turned off, the guy who turned it back on never put the cover back on.
Original review 5/19/2026:
I am currently (5/18, 5/19, and counting) having a full HVAC replacement, outdoor unit, indoor unit, a return installed in my master closet, upgraded to a 2-Zone system.
1) Install is not done after Day 1 them being here from 10:18am - 9:30pm. I was told it was a 1 day job....but after research, that is not true.
2) I had to work from home on the 2nd day to be here for the continued install. I they got here at ~8am and as of 5:30pm, they are still here will no end in sight.
3) I have not received any communication about when it will be done. Only when I inquired about item 4, did I get some communication.
4) Damaged my ceiling and I suspect the also damaged the pex causing a leak. They did get someone out here to fix the leak, but that guy came and left with no communication. They did shut off my water in the am of the 2nd day, but had to go about 4 hours without the ability to use the restroom in my own home.
5) One guy in particular used the restroom multiple times and never washed his hands. Gross.
6) They did tape up plastic to try and protect from dust and debris, but it fell down and now have dust and debris all over the items in our closet.
7) Overheard one guy say he doesn't install the AC Pro X Series, so it sounds from his own words and what I've been hearing the last 2 days that these guys don't know what they are doing.
8) On Day 1, they left my side gate wide open when they left.
9) They broke one of my tree branches and didn't remove it, instead just left it hanging.
10) Everyone has been nice, just incompetent.
11) I paid for 2 Ecobee units and the installer didn't know that, so had I not asked when they would install the 2 unit, they would have left the Nest in the hall and the new Ecobee in the Master bedroom. WHY ON EARTH would I want to be on 2 platforms for a dual zone system? Common sense is lacking and definitely basic questions aren't being asked on their part.
If you're the owner, please reach out to me. I have heard great things about this company, but so far, have 0 reason to be impressed. We have family who have given you a lot of business the last 15-20 years, so I would recommend we come to a resolution on this.
