As much as I love supporting local and family run businesses, sometimes it is better to pay more and have the resources, professionalism, and reliability that larger companies offer. I DO NOT RECOMMEND DIAL SECURITY TO ANYONE -- ESPECIALLY IF YOU RELY ON THEM TO PROTECT YOUR FAMILY AND HOME. (sorry for the all-caps) After having alarm monitoring services for over 5 years I had no choice but to cancel my service with Dial Security (DS). DS is a family run business, with many of the children having only mixed experience in security. I decided to finally cancel services and provided over a month of notice to Fallon Dundas (family member). At that time there was no mention of a premature termination fee. 21 days later, Blake Dundas (a family member, who graduated from high school just over 5 year ago), mailed me an unsigned invoice for an early termination fee. I explained that no signatures/initials were signed on the contract agreeing to any fees, etc., but with his lack of business experience, all he could repeat is "...my hands are tied [ted] as the contractual obligations need to be fulfilled as the contract itself as a whole is binding..." I am guessing he recited language he learned in school. Blake then threatened to forward this to their legal department (probably mommy or daddy) to pursue legal action for final payment of the disputed $357.62. Not to worry, I have a real attorney. It is my understanding that their "central station". or monitoring center is not UL (underwriters laboratories). According to UL, being UL certified is an alarm company's "declaration that the alarm system equipment, installation, maintenance and service meet, and often exceed, minimum standard requirements. Being UL listed is an industry standard for monitoring centers around the country. I can recall the alarm going off in the middle of the night awaking my entire family, believing we had a home invasion. I walked through the house knowing the safety of my family was in immediate danger and our lives were at risk. Luckily, it was just a fallen sensor from a door, which activated the alarm (more about installation further down). What is perhaps even worse, is that the company we relied on for our safety and security wasn't there when we needed them; we never received a call from DS. Had there been an actual intruder, no help would have ever come and my family could have been hurt or worse. On other occasions, DS did call, but only after 10+ minutes. I recall speaking to a representative who called after an activated alarm; she explained, "... business alarms take priority over residential..." Hence why going with a larger company makes sense. Other times when DS called after an alarm, oftentimes they didn't ask for our code word (used to indicate we are safe). Completely unacceptable and a complete disregard to my safetly. Regarding the original installation - it was a sloppy, disorganized, unprofessional mess that left the new system in an inoperable state. There were literally extra drill holes in walls/ceilings, sensors installed incorrectly, chipped paint, a sensor literally hanging off a wall by wires, and debris left at two entrances. During the installation, one technician advertised that "... this has been a, "chaotic, disorganized job from the start..." It was disconcerting to hear this directly from an employee even though this had been our impression. As you know, Scott actually walked off the job and left during the installation. John indicated Scott has a history of doing this on previous jobs. All of my complaints and issues were documented and immediately communicated to either Colby Dundas [former assistant sales manager, Melissa Dundas [sales manager], Fallon Dundas [central station supervisor, Blake Dundas [business manager], Bill Dundas [general manager] (all family members), and Bryan Buck [former operations manager]. Just in case you are still reading this, let me repeat, I DO NOT RECOMMEND DIAL SECURITY TO ANYONE. read more

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Dial security is very professional and responsive. As a sister service industry we have no reserves in recommending Dial to our clientele in our fire protection industry. Since our testing is in conjunction with their work, it is nice having a dependable company to work with. Thanks for being a stellar local company servicing Ventura County! read more

This company is horrible. Look for another security company for alarm services. Over priced, arrogant managers, shoddy workmanship. Simply safe is a way better product and customer service is great. DONT DO BUSINESS WITH THESE ARROGANT CROOKS. read more

I upgraded my security system and couldn't be happier. David and Craig were efficient, knowledgeable and amazingly fast! The quoted time was 3-4 days and they did it in 2 days. Blake was amazing at explaining everything to me from start to finish. I felt confident in my use of all the features. I would recommend them in a heart beat! read more

I appreciate what it takes to have great customer service after owning a mid-size company for 30 years. I called Dial today regarding an alarm system question and didn't initially feel my concern was answered after talking to two staff members. To the rescue was Fallon, manager of installation & service, who was alerted by one of the staff members that my question was not addressed as well as it could have been. Fallon was intuitive and took the initiative to call me right back, quickly resolving the outstanding item. Smart of the customer service rep. to alert Fallon. Thank you. Included in my praise is Justin - Acct. Specialist and Peter - Install Technician. Both fantastic! I highly recommend Dial Security. read more

I recently had an alarm installed in my house by dial security I have to tell you that company is top-notch I can't believe the quality of service and just the whole experience was excellent I hope to keep them for a long time very professional thanks again dial And all their staff Brett Causton read more

I have been a customer of Dial Security for over 25 years. Dial has been my choice and continues to be my choice for their competence. Over this past weekend, I had a problem with my system which they handled with competence, but also with a caring attitude. I would like to thank them for their competence and caring attitude toward me as a Dial Security customer and fan. read more

Problems from the beginning. They left some areas unsecured and when their equipment failed at 5 am with the alarm going off they said they could not come out to make the repairs. Finally after pleading with them they sent someone and turned the alarm off, 6 hours later. When I terminated their service I got an invoice for over $2,200 to fulfill the contract. read more

Probably one of the worst customer service companies I have seen after being in business since 1978. They failed to fix a system they inherited from a company they had purchase with no concerned or knowledge to their obligations they had to us as existing customers. read more

Yesterday I found myself in need of emergency security protection for my home. I had already started the install process with Dial, and after a scare, Blake arranged 2 different types of cars, one stationary and one drive by. I cannot tell you how much it meant to me to have this ordered and set into place within 60 minutes. My install was easy and Griffen was amazing at explaining how to get things started. My system is easy and I have since decided to send this team to handle my business location as well. I wouldn't bother to quote, just install Dial, you have a client for life! read more

I wanted to mention how professional and nice your staff is at Dial. From the installers, tech and Daniel. Everyone has been terrific! In a world where customer service seems to be a thing of the past, It is refreshing to consistently experience quality service. read more

Dial Security entire staff was very helpful and friendly and really helped me out with some technical issues I had with my home security system. Definitely would recommend their services to anyone they are very prompt and professional. read more

RUN!! AWAY FROM THIS COMPANY! they are family run and protect their family over property and accounts. READ THEIR CONTRACT. If you let it go even one day beyond the deadline, you WILL be charged thousands of dollars to cancel. they hold to the 2 years and make no exceptions regardless of 6 years as customers with 3 different properties. Google them, the family is biased and attacked us verbally when we questioned their billing tactics. We have recordings of the family saying our contract was not up yet only to be billed 30 days later for thousands of dollars since the contract auto renewed after we told them we were moving! They are not kind and really promoted something different than what they are. They are indeed a family business, meaning whatever is in the best interest of the family, including covering up their families errors will be done at your expense. I wish they would have been less interested in the money and more on the integrity of the words of their sales reps (family). I would have written a 5-star review but don't want anyone to experience what we have! Please use wisdom and go with a company of integrity to protect your personal and business properties. read more

I am using Dial Security for both my business and home and I could not be happier with the service and security they provide. If on the rare occasion I have an issue they available over the phone usually right away and for service often its the same day. Dial Security monitors 4 systems at two different addresses and I would recommend them to anyone for home or business. I suppose most importantly they we able to meet and beat any competitors offer that I brought them. read more

Totally disappointed in Dial Security. Company lacking in ethical business practice and has not even had the courtesy to reply to a long time customer. We had service for years in side by side offices Suite A&B and canceled service in Suite B. Tech had book keeper sign that he had been there and disconnected the Suite B alarm. Eventually cancelled service entirely for Suite A when the business vacated and Dial Security refused to refund balance owed (we paid a year in advance-mistake) claiming a brand new contract had been started when disconnect of partial of Suite B occurred. The book keeper is not authorized to start new contracts and this was NOT A NEW CONTRACT. I've emailed and sent documents to Blake, Melissa, Dale, Daniel and owner Bill Dundas. Called several times and left messages for Bill Dundas to call to discuss-no call back. I copied all the evidence of their fraudulent holding of monies owed back to the company and on 2/14/22 handed all printed documents and explanation of claim for reimbursement to their technician to hand to Bill Dundas. Mr. Dundas still has not contacted me or refunded the money. It is now a YEAR since I started working on this issue. Bad business, Dial Security, please know I will continue to spread the word of your bad business dealing and cheating a customer. Karma will prevail. read more

I have had the pleasure of working with Dial for a little over two years with my security system. I love everything they stand for, and how they focus on customer service. The truly are a top notch company and I would highly recommend them to all! Thanks Dial for everything you do in keeping my family safe! read more

Dial Security offers a state of the art security system with amazing features. We ordered the Honeywell Alarm with Total Control and ZWave Thermostat along with a few cameras. Our sales rep was knowledgeable, thorough, and very helpful. She listened to our needs and recommended great solutions with no pressure or hassle. The installation team was respectful, efficient, and prompt. I highly recommend this team of professionals. read more

I contacted Dial Because I saw their truck. Got a quote for a surveillance system. Not the cheapest but they seemed capable. Had Justin come out to give me a fee quote. Advice: Read their contract carefully. Very happy with the job they did. Justin is a really good guy. Will use them again. read more

It's great to do business with a locally owned business like Dial Security. I recently required service on my security system. The work was performed by an outstanding technician, Ryan. He was very conscientious, making sure we were completely satisfied. He even taught us things we did not know about the system. I would highly recommend Dial. read more

Dial Security is second to none. They are a LOCAL company that prioritizes customer service and ensures the security and satisfaction of their customers. If you're looking for a trustworthy and customer service-oriented company who will honor your budget and keep your home and family safe, look no further. Call and ask for Colby Dundas. He'll evaluate your property and work with you to CUSTOMIZE the home security system that's right for you, so you can rest easy whether or you're at home or away. read more

Dial security has been monitoring my alarm system for over 10 years. I never had an issue with them. Their equipment is state of the art. The price is very competitive and their service is exceptional. I would definitely recommend. read more

I cannot say enough great things about Dial Security. My home has been equipped and protected by Dial Security for over 20 years! I couldn't ever imagine using anyone else. Their service is top notch and they're quick, responsive, and easy to reach. I am certain that if you allow Dial to protect your home and/or business you will not be disappointed! read more

I have been a Dial customer for five years now. I have been very satisfied with their central station service as well as customer service. A few times the housekeeper or someone didn't use the system properly and they will call immediately and they are always pleasant. I called to do a sensor check and the tech Darren was very helpful while he confirmed that every system was working properly. I think that you'll be very happy with their service. Rob read more

Dial has been successful in assisting us with setting up new service. Kelly has been responsive and easy to get in contact with, and their tech staff seems very knowledgeable. If we have any issues or concerns, Dial is quick to send someone out to remedy it. read more

I called and explained my electrical/data/phone re-wiring needs to Bill. He said someone would call me to schedule an estimate (they charge for estimates, by the way, but I really needed someone, so I went ahead and agreed to it). But then no one ever called... After a week, I called them and they had me leave a message for Ralph (the scheduler), who has now not called me back 3 days later. Such neglect. I guess these guys must have too much business... read more

We have wanted to write a review of Dial Security for a few weeks now because they are so incredible and we wanted to share that! We have been customers for over twenty years and wanted to update our hard wired system to something that was reliable and more modern looking on our wall. Melissa was terrific, she worked with us to choose the perfect model replacement for our needs. When Dial employees showed up to do the work we were extremely impressed with their knowledge and professionalism. They really were clean, efficient and very knowledgeable regarding the products. That said, if they couldn't answer a question we had, they knew who to call and get the answer right away. In this day of often weak customer service this is a five star operation of a business. I cannot recommend them enough! The fact that they are a local company just makes it all the better! read more

Our office building has been battling after hours and through the nite tansients and vandalism. Even with great coopertation from our police it was hit and miss as to catching the offenders. Colby from Dial came on site and recommended new video technology with motion detection that is monitored 24/7 by Dial. Within 1 week police had cited four different offenders and the problem is finally being handled after 3 years of anguish. Highly reccommend them. read more