I called this company to replace my windows and the service is beyond poor. I tried to get someone from Pacifica to help local businesses but this business should be actually closed.
I called for an estimate and Pete shows up at my door. He rings the bell and the moment he did I went out to open the door for him. Less then 1 min mind you. I open the door and he tells me he has been waiting for 30min. I showed him the text msg he send me and I also showed him the video with the exact time that shows him ringing the doorbell. Then he says oh it felt like like 30min.
Pete, buddy, get your facts straight. Be polite with your customers. Don't be a a**hole.
The troubles did not stop there. He tells me only what he wants to do as job, on my dime and not what I want him to do. Why you might ask? Because he is lazy as they come and he doesn't care about the work he does. So you can imagine what quality will come out of his hands.
Then, yes there is more, Lisa calls me for the pricing. She is probably the only normal person there. She gave me the info I needed, makes the necessary and requested changes and finally, and unfortunately, she says I need to reach out to Pete to clarify something.
Yes you are probably guessing right. He calls me to tell me that I don't know what I want and that he knows better. Better then me and my family needs better then anyone. When I insist that I want something's done in a specific way, and pay for that specific way, he gets offended because he is lazy and don't want to do any work and maybe still get payed. Guess what he does... he hangs up the phone.
Yep he did it!!!! I guess when if you are not very smart and you want to feel better about yourself without actually being able to talk facts you just simply hang up on people over the phone.
And also Debbie(sorry if I misspelled your name), if you don't know who the owners of your company are and if you don't know who is in charge around there, I believe you should t work there. You are waistline your employer's money. And by the way, Debbie, hanging up on people is not the way to go.
Overall, customer importance within this company is below zero. Rudeness and being impolite seems to be number 1 priority of this company. read more