This is my second (or third?) review for Dial--and I am not a family member or friend, just a paying customer. This review is to compliment Dial for working with manufacturers that stand by their products. A crack appeared in the frame of one of the French doors Dial installed during the pandemic. After speaking with Dial and answering a few questions from the manufacturer, a new door was made and installed under the lifetime warranty. Took less than a month. No fuss, no muss. read more

When you read a bad review, BELIEVE IT. 3 stars on Google. Check BBB as well. Any positive review is questionable(family & friends). The "business owner", Pete is no good. Pete literally walked into my mother's home uninvited, and threw a tantrum when he was asked KINDLY to park in one of many available street spots. He literally slammed the door of his car, started screaming and drove off . Pete has no accountability NOR credibility. I don't think l've ever seen more one star reviews for a home improvement company Who thought a very little business in Pacifica would take the cake for worst of all time. I sincerely wanted to support a small local business, but this $14k Milgard Ultra purchase went to Lowe's. P.S. the number of my reviews are vast. Whether 5 or 1 star: THEY'RE HONEST. Pete's response to my record is inaccurate and self-serving; even with his actions on video. read more

Dial Glass and Window - Angry, entitled guy that walked into my senior mother's home, while she was still in bed. Do not trust him. - Windows Installation Near Me - Pacifica, California

We had 2 double paned windows with broken seals. Pete came out, measured and quoted a price. One week later Adam installed the new windows. Everything was handled professionally and seamlessly. I highly recommend this established local business. read more

I called Dial Glass to repair a broken window in my garage door. They asked a few questions, quickly gave a quote and got me scheduled for the next morning. Adam showed up right on time, was fantastic and got the repair done quickly. It looks great and now the problem is resolved. It couldn't have been any easier. Thank you, Adam and Dial Glass! read more

What a great experience. I had a crack in my bedroom window glass pain. The reviews on Yelp made me a little timid but I went ahead and used them and they were fabulous.... fast efficient job, well done ...very reasonably priced. Couldn't ask for anything more read more

A gem of an organization! A company that answers their phone quickly, listens patiently to inquiry, then suggests alternatives to my problem before going and replacing my glass or windows, first. Amazing in today's world of greed, impatience and ignorance. They said they would be happy to send someone out for a free estimate if still needed. There is hope in this world for honest, good folks to help out!! read more

We have worked with Dial Glass for windows and doors. Very professional. We had to tweak the door a little and they were very gracious

FYI, do your homework and know exactly what you need before ordering your window. Double check your order and double check again when window is delivered to make sure it is what you ordered. I almost installed a custom window that was delivered that did not meet CA Building Code bedroom egress requirement. The initial custom size order was correct, but DIAL did not confirm what was manufactured to be correct before it was delivered to customer. Waited 2 weeks for window that I could not use causing major delays for contractors to completing remodel project. Also, the custom window "Simonton" that DIAL (Pete) suggested to use for the custom size window was of poor quality. Sales associate that assisted me later informed me that splicing two windows together is industry standard. I wanted a slider window above a fixed window. What I received was just that and it was very obvious 2 windows were spliced together. The frame of the 2 windows was not continuous as one. Quality was poorly designed. This is not the error of DIAL. However. I wish DIAL provided better description and quality of the window. I like to support small local business and previously ordered from DIAL In the past but unfortunately I had to return and cancel the order. I will receive full refund but was informed that I will have to wait 1-2weeks before I receive my money back!? I found another window company that manufactures the custom size window with better quality and one continuous frame. read more

Dial Glass and their whole team were extremely helpful when our window broke, and we had to come in for an emergency repair. The window was replaced the same day. Very professional, polite, and understanding team that explained everything to us. When we had issues getting the window back in place, Spence was very helpful and even came out and to help install it safely. Would highly recommend this local family-owned legacy business! read more

Why can't everyone be like Dial Glass? I called them on 4/25 to replace an old double-paned window that had failed. They came out, measured, and gave me a quote on 5/2. That delay was due to my calendar--not theirs. They ordered the window, and on 5/14, they installed it. Our appointment was at 2pm. They called around 1 and asked if they could come early. Window was installed, area cleaned up, and the guys were on their way before the original appointment time. Everyone I dealt with was delightful. And, the price was quite reasonable. Thank you Dial Glass for continuing to be a reliable local business. I hope I don't need you again, but when/if I do, I'll be calling! read more

We started researching about replacing our old aluminum windows with "something" new about a year ago. Several vendors later with highly inflated bids for vinyl windows (which are not permitted in SF on street facing side), we finally contacted Pete at Dial Glass. He came out, measured and suggested we get fiberglass Marvin windows (4 windows and a slider) to comply with SF code. There was a long lead time because of the supply chain issues, but we waited as we proceeded with our remodel. Finally, our windows and a slider were installed in mid-December 2022, right before the big rains. It was with trepidation that I checked every day if there was a leak or anything amiss, but the windows held up beautifully. They really brighten our rooms and are much more sound proof than the old aluminum ones. They also keep the heat in better. Dial Glass workers who came out to do the replacement were very professional and treated the property with respect (this was a condo building on the third floor). I highly recommend Dial Glass as a reliable, friendly and price-reasonable window installer. read more

If I could give this company zero stars I would. They completely ruined my walls during installation and didn't show any concern when I complained. They were unprofessional and had no care for my home. I was forced to pay the full amount given the damage on my home. No precautions were taken to help prevent scratching or chipping - what kind of installation company does that? Not to mention they completely turned my mom away for not speaking english well. Worst experience ever, please please look elsewhere for your window installations. Look at pictures for reference of SOME of the damage. read more

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Hard for me to give more than this low rating, unfortunately. First contacted in early May. Four visits later, I finally have a glass door for my shower. The installers had to come three times because they did not measure correctly, even though I pointed out a potential challenge to the first guy who came to check out the job. The installation is not great; there's silicone caulk on the metal hardware and smeared about an inch onto the glass panels themselves. And it still isn't water right; small amounts of water are seeping through the corners. I'm worried this will slowly turn to mold and the shower will look nasty. Lastly, shards of glass were found in the shower pan after installation. This job wasn't cheap; I splurged for the extra clear glass and the no spot coating. Pretty disappointed with the whole thing. read more

Dial Glass and Window - Shard of glass left in shower pan. - Windows Installation Near Me - Pacifica, California

I needed our apartment windows to be replaced because someone shot a BB gun making a hole. By calling around who would fix this, the majority of window places only sell the entire window and NOT the glass. Dial Glass does this. I recieved professional service and I would use them again. read more

Friendly staff with reasonable prices. Family run small business, I waited a bit longer than expected for window change but that's ok. I would return if I needed to read more

I recently had a shower door slip off the hinges a bit...enough to where the door would no longer close. I called the original installer (Pace Glass....stay away. Stay FAR away) to fix, and was told that new customers are a priority, and that they'd get to me when they get to me. This clearly wasn't acceptable...so I Yelped around, and came up with Dial Glass. Gave them a shout - they were able to send a crew the NEXT DAY to fix the problem. Took 'em a while (which made me feel better about not trying to fix it myself), and charged less than what the quote from Pace was. So yeah, for this particular instance, Dial was a definite five star, and I'm happy that I've got their number for any projects in the future. Definitely recommended. read more

I reached out to Dial Glass to replace a couple of very old and cracked garage windows. Since it is a detached garage, was never a priority until we decided to paint. Everyone was a pleasure to deal with, from the scheduling of the estimate, the estimate, scheduling of the installation and finally, the installation. Windows look great!! Time for paint.... read more

Dial Glass was a the most competitive for pricing and had availability when we needed it (we're selling our home) so we opted to use their service. Overall, I would recommend. Pros: -Friendly people on the phone (Lisa was amazing) -Quick to provide estimates, and then worked to get an estimator out quickly to measure windows -Beat time frame that was mentioned initially (2 weeks from measurement to installation was mentioned, but was actually installed in under a week - Awesome!) -Friendly window installers who worked quickly and efficiently, and without making a mess -When I asked if we could get 3 additional windows replaced, they sent someone out to measure as soon as possible, and got the windows measured and installed for the extra 3 in less than a week! Cons: -Initial measurements for one of three of our semi-circle windows were off, so wasn't complete on the first visit, but was complete within the 2 weeks quoted initially -The first person (Pete) to come and measure the semi-circle windows came while my husband was at home with our 3 month old son, who was sleeping in one of the rooms where a window needed to be measured. My husband mentioned this and asked if he could be as quiet as possible to avoid waking the baby. More noise was made than necessary (understandably the windows needed to be measured so it wasn't going to be completely quiet), but he continued to talk to my husband and talk to himself out loud even after he was asked to try to keep noise levels down. Not a deal breaker and not reflective of their quality of work, which was great, but isn't the best customer service experience. read more

This business is very courteous and professional. They will always be my go to for windows and screens.

I am giving them 2 stars because they where very nice while doing nothing for me. I called them to come repair my sliding glass door and get a new screen door. They ended up being and hour late for the appointment time they told me. I had to call them to ask if they where going to show up. Ok no biggy. They got here said they couldn't fix it and charge $180 for 15 minutes of messing with it. Ok fine it's their base price to walk in the door. I ask ok what about the screen door. He measure it and said you will have to go down to the shop and order it tomorrow, which was a Saturday. Go down Saturday to look at screen doors. Given a brochure and website to go to but could not order it as Lisa was not working . Not sure why he told us to go down there if the only person who could help us is not working. Go down Monday and Lisa is not in. I think maybe they need to train someone else to take orders. What a waste of time and energy. read more

They made multiple mistakes on our large order, causing delays in our project. When we went to discuss with the owner he became hostile and threatening. I spent over 10k at your business. I did not respond to you as it did not feel safe given your owner's hostile behavior. read more

Awesome company, great people, and great windows. We recently bought our first home and needed new windows BAD! And the hubs and I are all for supporting local business. We had 3 different companies come out and Dial gave us the lowest bid for the best windows. The owner, Pete (think his name was Pete) was super friendly, honest and really knows his work. So we went with these guys. To save you from a novel... Pros: Best windows Really nice guys Fair/great price Cons: Lousy cleanup, we are finding huge chunks of glass everywhere, glass flakes on our bed, loads of glass flakes under the kitchen table where my kid likes to crawl :/ So I'd still hire these guys again hands down to install our windows, but the end sucked. I think they tried to do too much work in one day and towards the end were burnt out so they half assed the cleanup. There's loads of glass in the front yard, I don't think they even swept up the sidewalk to our house :/ This wouldn't be so bad but we have a toddler and after the guys left we frantically had to do a glass pass on everything and have been finding tons :/ of glass everywhere and it's dark/late now so the remaining glass cleanup will have to wait til tomorrow :( Tips: remove anything and everything from your windows ahead of time. We honestly underestimated the job and because of this had to last minute move crap out of the way, might be partly why there's glass flakes all over, but at the same time the cleanup coulda been better. They could have also warned us in advance :( read more

Called them today about replacing a sliding glass door (stationary side of a duel pane that spontaneously broke interior side). Manufacturer replaced glass under their warranty so Dial did give me the heads up that the glass was not insured under them b/c of it not being their glass, but no worries because it did not shatter or break and Dial came just 90 minutes after my phone call which is incredible and their quote was on par with other quotes, but since I live in Pacifica I always believe in shopping local so was happy to give it to a local business. They were fast, professional, and affordable. Great stuff! read more

Needed glass changed on a bedroom window at my moms house in Daly City (near St. Francis Square). Asked for a quote through yelp. Dial Glass was one of the few to reply. Lisa from Dial provided an approximate quote. I called the office and scheduled through her. Ken came out right in the specified time window. I could tell he knew his stuff. It was a relatively small job but Ken got right to it and it was done very well. I'll call these guys again for glass and window work. read more

I had a problem with some windows (the kind that you can fold out to get at both sides), I'd cleaned, but when I put them back in place two of them didn't work properly. One wouldn't open. The other wouldn't stay open. I could not get anyone to even come look at them until I found Dial Glass. I made an appointment with Pete. He arrived on time. He fixed the problem in about 10 minutes and explained what had happened and how to avoid it in the future. When I asked him how much we owed him, he didn't want to charge me anything, even though their normal service all is $180. We insisted that we pay something. So, he relented and said $50 would do it. That in itself was pretty amazing. I'm definitely a fan of Dial Glass. read more

Called Dial Glass to get an estimate on replacing a mirror in my bathroom. Called them twice after initial contact call, both times I was told their person who does the estimates didn't have it ready yet. It is now the fourth day since I called them, and no estimate. Sorry but it shouldn't take that long since I gave them all the measurements, and cuts that needed to be made. This in my opinion is not how you deal with a new customer. I called two other companies afterwards who immediately gave me quotes right at the time I called them. You snooze you loose! read more

I don't normally go to yelp to right a wrong, however I don't want to see anyone else have to go through the same thing we did. I called Dial Glass along with 2 other companies for estimates for a glass mirror in my bathroom. The staff seemed super friendly on the initial phone call as we set up a time for (Pete) to come out and give me his estimate. They made it convenient and came out after I got off work. Pete the owner, is a very friendly, and gave me a fair price for my glass. However, it all went down hill from there. After they took my $200.00 deposit, all of the sudden they didn't time in their schedule to come out and install. One of his very rude staff members (Tiffany) called me at work, at 2:00 in my work day to tell me the installer was on his way to my house, when in the initial meeting, we agreed we would work it out later in the day as I work a full time job. When I told the girl on the phone I couldn't be there, she said she would call me back, and hung up on me. I NEVER received a call back, so I followed up with them a couple of days later to reschedule for the "later in the day appointment they agreed on". Its amazing how the the experience changed once they took my money. When I tired to reschedule, some other rude girl told me it would be another 3 weeks, (I had already waited 2), and I would have to take time off from work or let someone in my house so they could come in the middle of the day because as she said, " We work the same hours you do Lady" Its not our problem, and she hung up on me again. I had my daughter call back as I was not getting anywhere with the rude staff; the woman she spoke with told her she would send the money back. I still have not seen my refund, so phoned them again to follow up on the refund, and the woman on the phone acted like she had never spoken to me before, or knew anything about it, and she never heard anything about refunding my money. Customer service is awful, I'm surprised this place does any business with the staff they have in place, or lack of. This place gives FAKE estimates, with FAKE promises, then runs with your money! Its not always the best thing to take the lower bid. Lesson learned. RUN people. read more

Dial Glass was the best efficient, on time, polite, professional and more then competitive prices everyone from the office staff to the technicians.............the best will be using them for all things windows/glass at our house Greg James Daly City Ca read more

The crew was great and they showed up on time. The woman in the front office called me the day before the install date to make sure I was ready. The crew came on time and stayed the entire day and installed my seven windows. The job looks great and I would recommend them. Give them a call! read more

Had windows installed 3 years ago, leaking already. Called about warranty and there is none. Need I say more ?

The windows were great. I would give 4 stars for that. The window installers were friendly and fast (but used very colorful language-- earmuffs for young children required). However, the overall experience scheduling installation was a nightmare (1 star for management/service). My condo association scheduled 3 installations to be done together. 1. After we sent in our deposit, I had to email Dial Glass TWICE to ask about whether or not they received the money and when they were planning to come out. This was 2 weeks after they received payment, and we heard nothing even though the check was cashed. 2. They ran my neighbor's credit card twice for the deposit and she had to contact her bank herself to remove the duplicate charge because Dial Glass didn't take care of it within a week. 3. They told our residents they needed a 3 day period to install the windows and insisted that they needed access all 3 days. My husband and I had to rearrange our work schedules and my mother's travel schedule to accommodate for that. Then on the first day they came, they said they would only need to work on our unit on the 3rd day. We had wasted all that time/energy rearranging work and daycare and postponed my mom's trip only to find out they didn't need all 3 days even though they insisted they did. 4. They told me windowsills were included in the cost (it's unclear if it was complementary or included, but either way, they said they would do it), but the day windows were installed, they didn't install the windowsills because the workers weren't told they had to. The company said they'd come back the next day. The workers forgot the materials the next day. It took another 3 calls/emails and 3 MONTHS before they came back to install the windowsills. When I called to complain about this, they implied that they were doing us a favor by installing the windowsills, but I was under the impression that they were included in the first place. Either way, I expect more professionalism and courtesy when dealing with a company that I paid $6000 to. read more

my home was built by gemmil 3 year before. dial glass done shower screen work. last month shower scree got explode. i ring gemmil they gave contact details. dial a glass blame me like not maintenance good its not our fault. they asked me 300 and gst.another company fix it for 200 they said they used poor quality thats why its explode. i strongly not recommended. they selling poor quality product read more

The people who operate the Pacifica location are the worst kind. They pretend to be a part of the community, when in fact, they are scam artists and rip off agents. I brought my sliding window to them for measurement and ordering of a new insert. I was quoted $296.00, out the door, including a $35.00 installation fee and I paid for it. When the glass was ready, I received a call from them. During our conversation, I asked them to take off the installation fee because I can install it myself and they said okay. When I picked up the glass with my teenage boy, they said we have to charge tax on the glass, so your bill will be $284. When I said that sounds like a scam, it should be $296.00 minus $35.00, they start screaming, "Get the f*%# out of my shop." I said not until you refund my money. While refunding my money, mind you, they're still shouting profanities. It is horrible to experience profanities during a business transaction, but unspeakable when people can't sensor themselves in front of children. I called Progress Glass Co. in San Francisco and was told $160.00 out the door, which shocked me that Dial Glass was already ripping me off in addition to trying to get more. The only satisfaction I got out of this horrible experience was Dial Glass ripped themselves off. They are stuck with a special order piece of insulated glass and I've already installed my new insert from Progress Glass Co., enhanced by the roll of double-sided tape they gave me for free. I've been serving Pacifica and the Peninsula for over 25 years: every customer and friend I talk to will be warned about Dial Glass and Window Co. The one star reflects the initial encounter. Cheryl said I left stuff out - yes, I did leave out that three other employees, not five, tried to convince me to go along with Dial Glass's improper Tax and Use codes. They were ranting about how Cheryl is a certified accountant while stating my case. All of them became very hostile and aggressive. I find it ironic when hostile people start shouting, "Get the f%#$ out of my shop before I call the police." Cheryl claims to have been in business over 50 years; that would make her 70 years old - lie. Maybe I should send a written letter and copy of the invoice to the Board of Equalization (BOE) and let them school Dial Glass on tax laws. In my profession, I have prepared many quotes and I always itemize everything. If it is not itemized, it is included in the price. When a business says everything (including $35.00 labor) comes to $296.00, they should not turnaround and tell you that if they do not charge you for labor, they are to charge you in taxes. Let us not forget that they are overcharging by $136.00, according to the other glass company I was fortunate to end up with. Also, I Think I will file a Better Business Bureau complaint. read more

We used them twice to install glass in kitchen cabinets. They were awesome to work with! Second time we needed glass removed and re-installed, fees were super reasonable and I have a feeling it took quite a bit of work. People who work there are super pleasant, everything was done exactly as they promised. read more

I would give no stars, if I could. I had just told these folks that my Landlord had suddenly died of COVID and that I was older than he was and uncomfortable about having them replace a sliding glass door at my house. They assured me they would follow all the requirements of the state. They arrived in masks, however when they started working they took them off - while in my house! I walked into the room and told them to please put their masks on and one guy insisted I had to leave and they didn't have to wear masks. He got pretty nasty - I told him I was asking him to do what everyone knew was right. I remember him standing in the doorway of the door he had just removed, with his fists on his hips telling me, I could "either leave or they would leave, my choice". Totally nasty guy! All this, rather than put his masks on. The virus can hang in the air for 3 hours - it still haunts me what I might have inhaled from this very angry, dominant man. Never again - NEVER would I hire these folks again or allow them anywhere near my house. read more

I am very happy with the custom mirror work completed today. Lisa and Pete are very helpful and accommodating. Great local shop in Pacifica - pleasant, professional, and honest. Reasonable price, pet friendly office, The high quality work done by the Dial Glass and Pete's professional advice today allowed me accomplish an odd project for my family. read more

I had a broken window that need to be repaired, and they quoted me at half or so of what the competetors quoted me at originally, and got it done within a week. Not bad at all. read more

I have lived in Rockaway Beach in Pacifica since 93'. We needed to replace 13 window and sliders. We also ordered a custom beautiful entry door. The owner Pete just lives up the block from me and installed all my sliders and windows when they arrived. We didn't realize that the entry door came primed and ready for stain. Nowhere in the book that we looked in stated that. It was a catalog that I walked in with. Pete called the manufacturer and ordered a staining kit and spent two days of his own time to take care of a customer. He went way beyond to take care of a customer and that is what I call service! I will recommend Dial Glass to all of my friends. Thanks Pete read more

This experience was terrible. I would hate someone else to go through what I did. So I say CALL someone else. Once they have your money and contract you are treated rudely and your moneys no good because they need to get to the next customer already when they have not even finished yours. They schedule you in for a certain amount of hours and if there not finished well tuff for you. They need to be some where else and you will just have to call and get on the schedule when ever they can fit you in. Maybe a few weeks later. There attitude is very poor. I think there has got to be a company out there that prides them self in quality workmanship and has good personal skills especially for the price you pay for windows today. read more

Waited for one month. Spent more than $500 for a regular medium size mirror. It has serious distortion on the top. Have to return them but can't get the money back. If you wanna a distortion mirror. Just go ahead. read more