A family friend recommended this company to me, so I reached out on July 18th to schedule service…read more I was told they would not be able to come until the following week because the truck was being worked on. I completely understood and was willing to wait. However, July 18th came and went, and I was not actually serviced until August 11th.
During that time, I was given multiple different dates. I was told Thursday, then Friday, then Saturday, then Sunday. I understood that they might be off on Sunday, so I continued to be patient. I was then told Monday, and we had two services scheduled. I was told they would arrive around 6:30-7:00 PM. They did not show up during that time. Around 9:30 PM, the driver called and said they were ready to head our way. They were about an hour away, and at that point I said no because it was simply too late. These are hard-working men, and I did not feel it was reasonable for them to be out working that late when they should have been home resting.
My brother-in-law eventually canceled his service because he had been waiting so long and needed to move forward. We were originally given a price of $400 each for the two services. When my service was completed, I was charged $475. I called to ask why the original price was not being honored, and I was told it was because one of the services had been canceled.
When I questioned the price and expressed my frustration with the scheduling, the conversation became very uncomfortable. As a business owner myself, I explained that scheduling is about considering the customer's time as well as the employees' time. After waiting since July 18th and being given several different dates, I felt it was fair to express that I was disappointed with how the scheduling had been handled.
Unfortunately, the conversation then became personal and, in my opinion, completely inappropriate. Race was brought into the conversation, including comments about Hispanics receiving "free money" and non-Hispanics not receiving the same benefits. I never brought race into this situation. I was talking about scheduling, communication, and the price I was charged as a paying customer.
I also found it unnecessary and intimidating when the conversation turned toward emphasizing that she was American. I am American as well. I am a proud Texan with Mexican roots, born and raised in Texas. Being American does not belong to one race, ethnicity, or skin color.
I was also told that my decision to leave a review was about revenge and that I was trying to hurt the business. That is not the case. I have no interest in hurting anyone or seeking revenge. I am simply sharing my experience as a customer. I paid for the service, and I believe I have every right to honestly review the experience I had.
I want to be fair and say that I have no personal issue with the workers who came out. I actually felt bad for how hard they were working and specifically tried to be considerate of their time and rest. My issue is with the overall scheduling, communication, unexpected change in pricing, and especially how my concerns were handled when I expressed them.
I was very patient and understanding throughout this entire process because I knew they were busy and I wanted to give the company the benefit of the doubt. Unfortunately, the way the situation ended left me extremely disappointed.
I appreciate the workers who eventually completed the service, but based on my overall experience and the way I was spoken to, I will not be using this company again. I hope this review helps other customers understand my experience before deciding whether to use the company.
