I have always been a satisfied costumer. Everytime I took my car in they were kind, generous, and…read moredid a good job.

I'm extremely disappointed with the service I received here, especially because this became a…read moreserious safety concern. I brought my vehicle in for an oil change and was told by the representative that everything had been checked and that my car was in great condition. Approximately 20 minutes after leaving the appointment, one of my tires popped. After having the vehicle inspected elsewhere, I learned that two of my tires were bald and deteriorating from the inside. This was especially concerning because I had just been assured that the vehicle had been checked and everything looked fine. A proper inspection should have identified tires in that condition, particularly when they were deteriorated enough for one to fail shortly after leaving. I also discovered that the filter that should have been addressed during the service was not changed, which raised even more questions about how thoroughly my vehicle was actually inspected. I understand that routine maintenance cannot prevent every unexpected issue, but telling a customer that their vehicle has been checked and everything is fine creates an expectation that obvious safety concerns have actually been reviewed. Driving away with two severely worn tires, only to have one pop 20 minutes later, could have resulted in a much more serious situation. This experience has left me with very little confidence in the quality and thoroughness of the service I received. I would strongly recommend that customers independently verify their vehicle's condition rather than relying solely on the inspection performed here.

Honestly, I can't say enough good things about this place. I wanted to explore something other than…read morethe dealership for routine maintenance and this place did not disappoint. After dropping my car off, they arranged for my transportation home which was great and stayed in constant communication throughout the day. My car was beautifully washed and vacuumed when I came back to pick it up which was a nice detail. They had to order a part that they didn't have in stock so on my second visit I elected to wait the 1-2 hours. They allowed me to use their conference room to take calls and work which was very nice and allowed me to make efficient use of that time. 10/10 would recommend.

I took my car to Autoscope Dallas in 2018 for repairs. Due to the friendly and quick service, I…read moredecided to go back on October 14, 2020 to get my car looked at due to my check engine light being on. After the technician discussed the issue with me - plus others things, of course, including check engine light, coolant outlet flange on cylinder head and a climate control unit replacement) - I agreed to the service recommendations because I trusted them based on my first 2018 visit. The October 2020 visit cost me $2711.38. Exactly 2 weeks later, I returned to the shop because my light was STILL on, my car was shaking (it cut off on me while driving multiple times), and my vents were only blowing cold air when I needed heat. This visit then costs me $5748.46 (a diverter valve was replaced, a coolant hose was replaced, a heat exchanger was replaced, front struts and upper mounts were replaced, and a right front bearing carrier was replaced). GUESS WHAT? I STILL had no heat. My car STILL had a shake and my check engine light was STILL on. I returned AGAIN a few days later and the technician gave me a rental while they tried to "figure" things out. They pretty much told me that at this point they were doing me a favor by looking things over for free since I had already paid them over $8,000. EXCUSE ME??? After one of their drivers returned my car to me and picked up the rental I was driving, the manager called to tell me they had taken care of the everything... again. But guess what... MY ENGINE LIGHT WAS STILL ON. I decided to stop dealing with them and went directly to an Audi Dealership for a complimentary inspection. They ended up listing SAME ISSUES (at a cost of $3,300) that were supposed to be fixed by Autoscope. Pissed was an understatement. When I informed Autoscope of this and showed them the paperwork from the Audi dealership, they confirmed that they had fixed what Audi was listing as not fixed. Autoscope offered to take my car AGAIN, but I refused. I wanted my money back for services NEVER FIXED. I complained to BBB but nothing ever happened. I lost $8,000 and HIGHLY recommend NOT to use or trust this company. Don't be fooled by their kindness.

Amazing service. I've used them twice. Once was for a flat tire and another time was because my…read moreblinkers weren't working properly. They are fast, professional, and reasonably priced. I recommend them for any car issues.

Great customer service, direct communication, honest and don't try to upsell you, hard workers, and…read morequick availability.

Local car service we've found to be helpful, reliable and honest on prices for our cars. We had…read morebrakes done and they followed up with our concerns and made it right. Easy to get into - also, have referred others and they've been treated fairly - service not over priced and worked with each client - especially helpful with an elderly friend on their AC over the hot TEXAS summer - very grateful for them.

So disappointed. I try to use local businesses, but guess I'll have to go back to the dealership…read morefor service from now on. They quoted one price for brakes/rotors, but charged a MUCH HIGHER price when picked up. No one contacted me to tell me it would be more. They just held my car hostage and I had to pay. DO NOT USE THIS MECHANIC. This is very unprofessional and unethical.

First experience, couldn't find a reason for the car just shutting down…read more No charge. Car shut down 2nd time and again, no clear reason everything was good battery, alternator, etc. Patrick is magic!! Found the issue said it wasn't chargeable because he just cleaned who knows what it's called and said I am welcome to come back for oil changes!! Never had a shop not upcharge for another nonexistent issue just because I was there! Happy I found them, happy to trust them happy to recommend them.

I just had the 2 wheel axle bearings replaced on my 30 year old boat trailer and the job was…read morecompleted on time and for a fair price so I highly recommend Mustang Service Center!

Fixed my tire quickly and for cheap. Will be going back…read more ....posting extra words because it's making me

Friendly, fast, and good price. Went for tire rotation and alignment . Very pleased !read more

I am not a customer but sent in a description on what was wrong with my car. They made a…read morerecommendation on where to take the car and they fixed my cat converter problem. Told me to save $150 and just take it straight there if that was the issue. Thank you and I'll definitely be using this company in the future. Proved to be a honest place.

Stopped by the shop for info on A/C on a BMW. They explained that they didn't perform that service…read moreon BMW's, but recommended another shop. The point is that the guy up front was SO friendly, I can only imagine that he will go far in the professional world. If I ever need car repairs, I will certainly go there.

I live about 280 miles from Dallas, and two of my kids moved to the Dallas/Richardson area to go to…read moreschool and start their careers. They are independent and handle most things on their own, but as a parent, one of the hardest things is being that far away when something goes wrong, especially when it involves their vehicles. Over the past few years, my kids have used Lake Highlands Automotive for everything from oil changes and brake repairs to general mechanical work. Two of my kids have also been involved in wrecks, and that is where this shop really stood out to me. The team at Lake Highlands Automotive went above and beyond to help them through the process and get their vehicles taken care of. Management also took the time to talk with me personally and reassure me that they would look after my kids and help them with whatever they needed. When you're 280 miles away and can't just jump in the truck and be there, that means more than they probably realize. What I appreciate most is how they have treated my kids. They didn't talk down to them, take advantage of them because they are young, or treat them like just another repair ticket. They treated them with respect and, from my experience, the way you would hope someone would treat their own family. I eventually made a trip to Dallas and had the opportunity to meet several members of the Lake Highlands Automotive team in person. They were just as genuine and caring face-to-face as they had been over the phone. I made a point of telling management how much I appreciated them taking care of my family when I was too far away to be there myself. Finding a mechanic you trust is important. Finding one you trust with your kids when you're nearly 300 miles away is something else entirely. I highly recommend Lake Highlands Automotive. They have earned my family's trust, and that isn't something I give lightly.

I had my radiator replaced here for an apparent leak (about $2,000). Then a month later i am having…read moreanother coolant leak. I keep putting in coolant thinking there is no way there is a leak as I just had it repaired. I go back in after having to put in coolant multiple times. Now it is a hose that is leaking & it will be $350. Extremely ironic that I still have the same issue after this repair. Not very friendly either. DO NOT RECOMMEND.