Great service and highly professional, their techs and repair people do an excellent job.read more

Don't use their service. I was here last week watching and the guy shoved a broom into my…read morefountains and broke it, I surprised him by appearing outside to let him know I saw and ask him to fix it. This week I wasn't watching and it's broken again. They are fast, careless, and must just hire anyone who seems to dislike their job. I'm cancelling and I recommend you don't make this mistake. I'm finding someone else.

Look, the whole point of a specialty store is that you can get help from people who, you know,…read morespecialize? As complete novice above ground pool owners, my husband and I have struggled quite a bit, even with the help of an outstanding pool service. Every time I come in here, armed with photos and an idea of what I think I need, they're happy to help...and then as soon as I get home, I find out that what they sold me is in fact not at all what I need. Just today, for instance, my pool tech told me to pick up a backwash hose at Leslie's to attach to our pump. I showed the employee a photo and gave the dimension that my husband had measured, duly purchased the $65 hose he recommended, got home, and...not only is the end of the hose too narrow for the place it attaches, it's just a cut-off end of plastic hose, with no connector. I called the store and got a long song and dance about pools are like children, all are unique, he sold me the most common/standard hose, yada yada, well yes I would in fact need a hose clamp to CONNECT that hose to my pump, why didn't he mention that, well, apparently I didn't ask, well no, they don't carry larger diameter hoses in store, blah blah. And back to the store I went to return the useless hose and get my money back. So after making two trips here in a day, plus having to verify that the refund comes through on my credit card, I ordered what we needed from Amazon. In the future, I will not waste my time, effort, and gas money to pretend that anyone at Leslie's can actually help me.

Staff is very uninformed on pools. I would recommend doing your own research online. Don't waste…read moreyour time and money here

My husband and I reached out to Gina back in 2020 after we saw the work her team did on a neighbors…read morepool in our circle. We have had nothing but great compliments about our pool design. The best part about our project was the 3D design she sent us and when it came to the live version, it was spot on. Although we did not do our landscaping, or patio cover options with her, our project was done on time, and we are still loving it and adding to it - to this day. Here we are in 2026, and while I have reached out to her over the years for various info, on her resources so that we could get some continued work done, even if it wasn't contracted under her...she was always willing to share the information. We are grateful for this so that we can do some add ons and keep the same look as we expand on our pool and entertainment area. Gina has a great eye in creating what your vision is, so you can not go wrong if you choose her for your project.

This was the worst experience in construction we ever experienced. The owner was non responsive,…read morewithheld necessary information for choices, rarely came to the site and was insulting and rude. The plaster job in the spa looks like a 5 year old did it. The owner of TexSun poolscapes picked materials and design choices we should have had a choice in because it increased her profit margin but we had to live with her choices AND pay for it. DO NOT use this company. The Austin stone she picked for our water feature is crumbling every time it gets cold. We specifically told her NOT to use photos of our pool, yet here they are.

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that…read moreit needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered.

I would recommend them to my grandmother and that's saying something. Fantastic work…read more My wife and I had been putting off getting our pool replastered for a few years. It finally couldn't go any longer. We called Brakefield Pool and the owner, Jay, came out. He confirmed it indeed was time. Our tile grout was starting to come out too. Quoted us a very fair price (we had looked around and they were pretty much on par) for replastering. They did try to save our tile so it wasn't an extra cost but Jay showed me how water was getting behind the tiles and gently tapping them I saw 3 tiles fall off and agreed. They replastered, new tile and grout and sealed the deck (that was our choice). Never felt pressured to get anything. Very upfront and honest and takes the time to make sure you understand what/why they're doing.

I hired Brakefield for chemicals only and had been paying these guys once a month to check the…read morewater and to add whatever chemicals necessary. They decided to clean my filter without my knowledge and charged me. I never hired them to clean my filter or any other service other than chemicals only. They then proceeded to charge me for the filter cleaning. After I refused to pay for the filter cleaning, they immediately cancelled my contract. I do not recommend these guys. I would rather pay double than hire this company.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.