Look, the whole point of a specialty store is that you can get help from people who, you know,…read morespecialize? As complete novice above ground pool owners, my husband and I have struggled quite a bit, even with the help of an outstanding pool service. Every time I come in here, armed with photos and an idea of what I think I need, they're happy to help...and then as soon as I get home, I find out that what they sold me is in fact not at all what I need.
Just today, for instance, my pool tech told me to pick up a backwash hose at Leslie's to attach to our pump. I showed the employee a photo and gave the dimension that my husband had measured, duly purchased the $65 hose he recommended, got home, and...not only is the end of the hose too narrow for the place it attaches, it's just a cut-off end of plastic hose, with no connector. I called the store and got a long song and dance about pools are like children, all are unique, he sold me the most common/standard hose, yada yada, well yes I would in fact need a hose clamp to CONNECT that hose to my pump, why didn't he mention that, well, apparently I didn't ask, well no, they don't carry larger diameter hoses in store, blah blah. And back to the store I went to return the useless hose and get my money back.
So after making two trips here in a day, plus having to verify that the refund comes through on my credit card, I ordered what we needed from Amazon. In the future, I will not waste my time, effort, and gas money to pretend that anyone at Leslie's can actually help me.