They closed down & still charging my account! I contacted…read moreseveral time , sent emails with no response

The only good thing about this gym is the price for your membership, but you can get that literally…read moreanywhere else. They close pretty early on Saturdays and Sundays, and the A/C sucks. I've been here all parts of the day and I thought it would just be hot during peak hours because of the amount of people in the gym, but it's also hot at 2pm when there are like 15-20 ppl there. Not to mention, they don't take maintain their equipment, machines break pretty often, and when they do they won't be repaired until maybe 2 months later. It's honestly laughable because when I used to go there the weighted dip machine broke in June and wasn't fixed until august.

I've been a member at EōS Aliana for about a year, but after moving, my friend and I wanted to…read morestart working out together and meet in the middle. Since I have the Willpower membership and can go to any location, I suggested the Sugar Land location. She decided to sign up there on her own, and that's when everything started to go wrong. After she signed up, she was offered a "free" personal training session, and we decided to do it together. During that session, we worked with a trainer named Joseph and made it very clear multiple times that we were on a budget and could not commit to anything long-term. He reassured us more than once that we would be able to cancel at any time. He even apologized later and tried to make up for the confusion by offering another "free" session, but by that point the situation had already gone too far. That reassurance is the only reason we agreed. As soon as we realized the cost wasn't manageable, we came back in person to cancel--multiple times. Each time, we were left waiting for long periods with little to no help, while staff stood around and watched. On top of that, no one ever answers the phone, which makes it nearly impossible to get assistance without physically coming in. The way we were treated during this process was honestly shocking. Instead of being helped, we were met with resistance and dismissiveness. The fitness manager, Mac, went as far as implying that we were "scamming" simply because we were trying to cancel--based on what we were clearly told when we signed up. That was extremely unprofessional and uncomfortable. At no point were we trying to take advantage of anything. We were just acting on the information that was given to us upfront. The lack of accountability and communication has made this situation way more stressful than it ever needed to be. I will say the general manager took the time to listen, which I appreciated, but there has been no follow-up since then. Honestly, the most disappointing part of all of this is that my friend was treated so poorly after I was the one who recommended this gym to her. What should have been a positive experience for both of us turned into something stressful and upsetting. After this experience, we will not be returning to this location at all. I will either continue going to EōS Rosenberg, switch to another gym like Amped Fitness, or possibly cancel my membership altogether. This was just a horrible experience overall. If you're considering signing up for personal training here, make sure everything is clearly explained in writing before agreeing to anything. Verbal promises do not seem to match how things are handled later.

I received a 7 day pass in the mail and when I came in they tried to sell me a membership…read moreimmediately. There was no pass issued, instead they pressure you into buying a membership. Even the person who was showing me around said that he would hang on to my drivers license until I was done with my workout. I'm like what kind of kindergarten behavior is that? The gym is also a bit messy and not well organized with some machines out of order. I do like that it's 24 hours.

Amazing place to workout. If I wasn't moving cities, I would definitely join. You do plenty of…read moredifferent movements and use different equipment. You'll also workout harder here than alone, because there's a coach walking around and other people in the class killing their workouts. It's definitely motivating!! Highly recommend F45 to anyone looking for really tough workouts that will get them killer results.

I've been working out here since November and I am loving the studio! The workouts are great and I…read morelove that I just show up and I don't have to think. All the moves are on the tv screens which I love because it'll help me remember what we're doing or help show form. The coaches are also super helpful and knowledgeable. It's like a little community here at this studio I highly recommend!

I am giving them a 4 out of 5 simply because I would've liked more information during the…read moreintroductory session. It was very fast. They give you all this material at the end but it still is not specific. However my trainer was very professional and she did a good job showing me technique and I did sign up for two more sessions which then made my free session cost $75 which I thought was kind of a rip but I am looking forward to the other two.

If you have been thinking about signing up for a learning session, do it! It was the best decision…read moreI made for myself in a long time. We all want to think we can achieve our fitness goals on our own, but having someone encouraging me has made all the difference. My goals have changed since starting at the Perfect Workout over a year ago and Matthew, my trainer, has adapted my workouts to get me to my goals. All the trainers at the Perfect Workout will work with you, figuring out what YOU need to achieve your goals. The one on one interaction is key.

I missed the class window start time by 40 seconds. Literally 40 seconds and they denied me into…read morethe class I already booked. They have a 5 minute late window and I was 40 seconds late due to traffic during rush hour. After explaining that they still would not let me in. Then the front desk told me they charge their members a late fee as well.I am a member and I pay 80 dollars a month. This was my first time late ever. I already pay $80 a month, then you deny my entry to a class I pay for a booked already and then wanted to charge a late fee on top of that. Also, after cancellation of my membership the front desk then told me I would still be charge one more time for next month. Their customer service is horrible. Their goal is to not help you improve, but to get every dollar from you possible. The trainers are nice and that's about the only good thing at this place.

I used to be a member at OTF ALIANA, I hadn't been to OTF in a while so I thought I'd give it…read moreanother try at the Sugar Land since it was closer to me. I booked 4/3/23 & canceled the same day because I had a last minute business trip pop up. It was well within the timeframe to cancel without penalty. My appointment was supposed to be for 4/4/23 at 6:15 am. I checked my Amex Platinum account this afternoon and saw that they charged me $28. I called to see why I had been billed, and they said because I didn't cancel which was an absolute lie. The person that was working in the evening of April 3 did not do their job. This place needs to do a little bit better at training and customer service. The young lady that I spoke to today so that there's nothing that she could do. Orange Theory is known for this as I have many friends who are or have been members. I would try another location. I will take my business back to the Aliana location.

I am so glad I found Fitness Avenue and Juan. Their whole body approach is just what I need. I've…read morelost weight and built muscle - perfect recipe. I seriously got lost in those big fitness centers - FA is just the right hands-on size and environment. The personal training really keeps me focused and motivated. And the group classes are awesome. Joining this gym was the best move I could have ever made for my fitness health.

I have been with Fit Avenue for 13 years and can't imagine working out anywhere else! The trainers…read moreare knowledgeable, encouraging and make weight training fun!

Aside from being a beautiful, genuine person, Cida is a passionate trainer who loves seeing her…read moreclients' progress. Whether she's personal training or instructing a group, Cida is always encouraging, focuses on form, and offers modifications. She will push you out of your comfort zone but not to the point of pain. "Discomfort is good, pain is bad." I appreciate that Cida makes every workout different. You and your muscles won't get bored. Cida incorporates compound movements for a full body workout and functional exercises for everyday activities. Cida is warm & welcoming, motivating, and wants everyone to live their best lifestyle. Her enthusiasm is infectious. I recommend Cida Fitness to men and woman of all ages. Be transformed!

I have been working out with Cida for about 2 weeks and she is wonderful! I signed up for her 12…read morepersonal training sessions and absolutely loving it. She keeps you motivated, makes working out fun, and you feel wonderful when you walk out of her studio. I look forward to my workouts -which is a first for me! If you are looking for a place for a fun, good workout and meet some wonderful people, look no further... Check out Cidafitness in Sugar Land. Thanks Cida for everything!!

I signed up for a 7-day pass during my trip…read more Since it was my first time, I had to go through the whole spiel with the front desk staff. Unfortunately, I don't remember his name, but he was extremely friendly. He checked my strength, flexibility, etc. At the end, when he asked if I had any questions, I asked him to help me on the leg press and he did! He suggested other workouts I should do afterwards. I came during the day time, when it wasn't busy and in the afternoon when it was busy. Both times were pleasant. NO ONE slammed their weights!! Was there a lunk alarm?? Everyone seemed respectful of others around them, asking if they can jump in between sets. However, wiping down equipment seemed to be a foreign concept here. They have the standard equipment that would be at every gym. All the weights are on the first level and the dreaded cardio on the second level...although the stairmasters are on the first. They also have cycles throughout the gym, I was excited to hop on one for the first time in years. Can I just take a moment and point out the old and rusty machines?? This isn't my home gym, but still...why haven't they been replaced? I get that they aren't broken or in need of repair, but all that rust can't possibly be good. The bathroom/locker room areas were surprisingly clean. Would I return? Maybe...when I'm back in the area.

The facility operations manager Xavier is very disrespectful and unprofessional and racist. Also,…read morethe Aqua fit instructor Margie as well. They will shut off the jacuzzi without any notice or sign posted if the aqua class is going on. Margie likes to scream at people and act like she's a major shot caller, even though you are the one paying for the gym membership. Don't waste your time here!!

Signed up via Classpass for 10:30 am boxing and it was 75 minuted long. Never tried boxing before…read moreand it was good. More intense than I expected. They do a warmup beforehand and some quick exercises in between. So you will definitely sweat and need to stay hydrated and might get tired. They had some core exercises at the end. There were 2 trainers. Both are very friendly and laid-back. Anthony corrected my form and punches multiple times which was very needed as I got lost and didn't really understand how to do the 6 punches properly They have Lockers you can use. And also water fountains. You can rent both the gloves and wraps for $12 each. You get to keep the wraps and they are reusable and washable. They have some cardio and weightlifting equipment.

Great workout! Lots of variety so it was never boring. If you don't have your own hand wraps then…read moreyou can buy them on site for $12 and can rent gloves for $10 (my rented gloves were smelly but I guess that's to be expected) Duy provided excellent instruction and corrected our form as needed. Kickboxing and boxing aren't really my preferred type of workout, but if I wanted to torch calories and get stronger, this would be an amazing place to do it. Not "germaphobe" friendly as the class ends with a quick core workout on the ground.