Rob came on time fixed the issue quickly and effiiciently…read more Probably one of the most painless service calls I ever had.

I would highly recommend Appliance Service Pro for any repair needs. My dryer stopped heating and I…read morecalled them and had an appointment made for the next day. They were professional and efficient. My dryer was back up and working within the hour. I will always call them for any appliance repair. If I could give them 10 stars I would.

The refrigerator stoped delivering water through the water supply system. I did everything I knew…read morehow, like changing filters. But nothing helped. All I ever got was a very slow flow. Frustrating beyond belief. I called Universal Repair because they had very good feedback ratings. Lo and behold, the positive feedback was just what I experienced. I was given a next day appointment by Valerie, with a two hour window. Dmytro showed up right on time! He didn't mess about. He went straight to work diagnosing my problem. Then he did his magic and suddenly my refrigerator was working like new. Dmytro showed me the condenser and it was disgustingly dirty. He cleaned that up to like new. Not only did Dmytro repair my water problem,he left my refrigerator in better shape than it had been in years. Dmytro gave me a price which sounded justified. And accepted my check in payment. I absolutely have to say, Thank You Dmytro!!! And thank you Universal Repair! If and when I have more appliance problems I will definitely call Universal Repair! Honesty and Integrity!

Universal repair is fantastic as usual. We utilize them for regular maintenance on appliances to…read morekeep them running well and most recently they were able to repair our ice maker on our subzero. Always so happy they can find the parts to work on our appliances. Two of our neighbors with similar appliances asked for referrals on the spot because they know we have them out every year.

After calling around to a few companies, I was thrilled to find one that was able to come same-day…read more Chase was quick, knowledgeable and thorough in diagnosing and offering solutions for our fridge. We greatly appreciated his honest feedback & never felt like he was trying to sell us on more than we needed - something that seems to happen more and more these days. 10/10 would recommend Roka (and Chase) to anyone needing appliance support. We will definitely be using them again in the future!

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Denys did a great job fixing our gas and carbon monoxide leaks on our gas dryer due to an faulty…read moreinstall by the house's prior owner. He went above and beyond to access the internal components of the dryer to thoroughly clean out the exhaust vent and sealed everything properly. We were able to get an appointment for the next day which was helpful and convenient. And the front office did share the company's Certificate of Insurance when requested but I had to follow up a second time for that. I would definitely recommend The Appliance Team!

Alex got back to us very quickly with an initial quote. He went over options with both original…read moremanufacturer and after market parts. He was able to get the part quickly, find a day that worked for us, and was flexible when we had something come up on the original date. He communicated leading up to the appointment, arrived on time, and completed the job within 15 minutes of his estimated time frame. Additionally, he gave his honest opinion throughout on what he felt needed replacement vs repair vs just a good cleaning. Really outstanding experience, will absolutely call him again for any other appliance issues.

Alex was fast, responsive, reasonably in pricing and extremely knowledgeable. My dryer's heating…read moreelement went out, and he was able to quickly replace it and get everything working again. He took the time to show me the work he completed and explain what he had done. Very thorough, professional, and easy to work with. I would highly recommend Alex!

They provided very fast service, arriving at my house three hours after I called. They didn't have…read morethe part that needed to be replaced, but they fixed it the next day. I can't say if their prices are high or low, since it took a little over an hour and I don't have any comparisons. However, I was very happy with the service and the technician, who offered helpful advice about dishwasher tablets. Thank you very much.

I had a very frustrating experience with Wilson & Myers, mostly because of poor communication, lack…read moreof transparency, and concerns about the technician's familiarity with my dryer. From the beginning, communication was difficult. I had trouble understanding the person I initially spoke with, and we went back and forth trying to understand each other. She told me she would call me back, but she never did. When a technician was finally sent out, he openly told me that he had never serviced my type of ASKO dryer before. He then spent about an hour and a half dismantling the machine, removing all four sides. Afterward, I found a straightforward video showing that this particular dryer could be accessed by removing only two sides, rather than taking apart nearly the entire machine. My biggest concern, however, was the lack of transparency around pricing. Their website states that there is an $89 diagnostic/service fee that will be deducted from the total repair cost. I was then sent an estimate with only a total amount and no itemization whatsoever. There was no breakdown of the part cost, labor rate, labor hours, or how the $89 fee had supposedly been deducted. When I called and asked for an itemized estimate, I was told that this is simply how they provide their pricing. The quoted repair was over $360 even after, according to them, the $89 fee had already been deducted. I understand that a stackable dryer in tight quarters may require additional labor, and I have no problem paying fairly for skilled work. What I do have a problem with is not being able to see what I am actually being charged for. I called again to discuss my concerns and even provided the video showing the proper way to access this specific ASKO dryer. I was told that the information would be shared with the technician or someone with more experience with this model and that I would receive a call back. Once again, no one called me. In the end, I paid the $89 service fee and am now looking for another repair company. I would strongly recommend that Wilson & Myers provide customers with itemized estimates showing parts, labor, and service fees, and that technicians be matched with appliances they have experience servicing. The entire experience left me feeling frustrated and without confidence in either the repair estimate or the process.

Would give 6 stars if possible! My refrigerator went out and they came within an hour of my call…read more They were able to quickly find and fix the problem. They were also friendly, nice, professional and I'm so grateful for such excellent service.

LOVE this team and will absolutely use them in the future. They are fast to respond and were able…read moreto schedule an appointment within 48 hours. I loved how professional they were and how clean they left my house post-repairs.

I called them in 2021 about a washing machine that sounded like a jet engine running and they knew…read moreexactly what the problem was and said because of the cost for the repairs I should by a new one. The other companies I called would not give me any idea of what the problem was or an idea of the cost. They all wanted to come out at a $125.00 to $150.00 service charge. And I'm sure they would have told me just to buy a new one and I would have be out the money. I'm starting to hear a squeaking noise from my dryer so I called them and they gave me an idea what the problem is and an idea of the cost. If you you are looking for an honest company I would strongly recommend you call them. I had done some research before I called anyone so I would have an idea what the problem could be

Had another issue with the Kitchen Aid dishwasher and searched and realized I used Todd 6 years…read moreago. Called him yesterday and he showed up today and fixed the leak!!! Same quick and reliable service. I just need to remember I had him in my phone from the 1st time.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

They reached out to me minutes after posting my project on Yelp. I was also able to get an…read moreappointment for the same day and they were able to fix my dishwasher. Outstanding service.

I was quoted $200 for labor plus $80 for a part to repair my dishwasher. At $200 I assumed labor…read morewould take several hours. Due to a mistake made by the technician on the first visit which resulted in the $200 labor estimate I was given a $50 discount. Once the part was ordered and received the technician repaired my unit in a half hour. That made the resulting price per hour for labor $300. To me $300/hr is outrageous.