I called the office and Elena was very helpful she helped me find an account that I was looking for she's very friendly and professional.

Eric Merlos is fantastic! He is courteous, professional, and quick. He came over to handle an ant infestation we'd been dealing with for the last month. He was very knowledgeable and worked quickly to take care of the problem. (He also said he'd be here at 8AM on the dot, and he was right on time.) Would definitely recommend! read more

After trying multiple companies to help us get rid of our rat issue in a safe and timely manner, we finally got the help we needed. Eric Merlos was quick, professional, and very helpful. He got rid of our problem within a month. Not only that he always checks in on us to make sure we are 100% rat free. read more

Eric was personable and professional. When you get service like this you realize how important customer service really is and how something like pest control can actually brighten your day. Five stars for Eric and Dewey! read more

My husband and I were experiencing an issue with fleas in our house just before the July 4th weekend. We tried some over the counter methods of eradication before I suggested we get help from a professional pest control company. What made this situation even more frustrating is that we don't have pets ourselves but neighbors a few doors away are feeding pets that wander onto to our property and like to sun themselves on our porch area. We figured the fleas traveled into our house by jumping on our clothing as we entered from our porch area. There was also an uptick in the flea population in general due to the very hot July weather. I made an appointment with Dewey Pest Control in Windsor Hills; Ken came to inspect and we set an appointment for him to return. There was a mix up when he arrived for the first eradication appointment--my husband was waiting for him but didn't hear the doorbell. Not Dewey's fault, though--Ken offered to come the very next day and start very early in the morning which he did. The eradication started with spraying the perimeter of the house, yard, deck, entrance stairs, porches and even under the house to insure there were no sources of infestation. The spraying continued inside the house at the baseboards and rugs-every corner. Ken returned to follow-up and inspect results of the eradication effort as well as stated in the contract. I'm happy to say the fleas are finally gone. I'd recommend Dewey Pest Control and Ken again. read more

Kevin Rachel is an excellent employee. My manager has a contract with Dewey and he comes faithfully and of take care of apartment building. Thanks Kevin for doing a good job read more

Eric Merlos is awesome! Showed up on time, looking clean andvprofessionsl. He has a great attitude and tons of knowledge about these little critters! If you get him on the case, he will get it solved! Highly recommend. read more

At the recommendation of neighbors we hired Dewey for a big rat and mouse problem, and Eric Merlos came out to service the house. He is courteous, efficient, and takes pride in his work. You can tell he wants the rats gone as bad as we do, and he is willing to use all his energy and available tools, climb on roofs, under houses, etc to make sure the rodents dont bother you anymore. We are now the third house on the block (that i know of) completely satisfied with Eric! Thanks! read more

Eric Merlos is the man! Super cool, calls me or texts me in advance to make sure we are ready for him to come and does a great job with the pest control services!! read more

I am extremely satisfied with Dewey's service and professionalism. The customer service that Edgar H. has provided has been great to say the least. Edgar has been coming to our location a few times now and has made sure to treat our pest issues and hears our concerns. I would definitely recommend this company to anyone that has pest issues and I would DEFINITELY recommend to ask for him!!! read more

This office in Windsor hills has great customer service. I talked to Shirilan and she was informative and helpful regarding the ant problem that I was having. I had several questions and she was very helpful. She said that kevin will be coming out to my house. read more

Terrible customer service I give them my information and they tell me (we going to call you back) never happens I wait and waisted my time absolutely no recommend if they don't appreciate costumers! read more

I would not recommend using this company for any reason. They told me I had subterranean termites and bed bugs. I paid $250 to have brown recluse spiders exterminated outside my house. I paid $2500.00 to have my home treated for subterranean termites by having chemicals shot into the ground around my home, and eventually having my home tented. On 9/28/18 I gave this company the keys to my home so that it could be tented. They hired a sub-contractor named Mega Fume. My house is very small and the original quote was for $2,400.00 and included my garage. When I finalized the service the price was $2,500.00 and did not include the garage. I received a call on 10/1/18 at 8:30 a.m. in the morning informing that there had been a break in. I was scheduled to return home at 12:00 p.m. not 8:30 a.m. and when I was finally able to arrive at 10:15 a.m. I found my house abandoned, my windows and doors open, and my keys taped to the kitchen counter. No one would come from either Dewey or Mega Fume. All they would say is pay my bill and call the sheriffs department. They have refused to give any information to help with the investigation. No one from their corporate office has called me to discuss the issue and as far as they are concerned it is not their problem. I still have bed bugs in my home, and ants outside my home and around my door. I spent around $3,000.00 and the only thing I got for my money is my home robbed, and no help in trying to find out when or how it happened. I strongly believe this company or its subcontractor are responsible for the break in and that is why they are not cooperating with the investigation. Sincerely still having bed bugs, termites, insects home owner. read more

Eric Merlos is always personable and pays extra attention to my buildings and staff Great guy

I previously was with another pest control company that was not attentive to our needs and were more expensive. Since switching to Dewey our Technician, Kevin Rachal continues to keep us informed and goes above and beyond the call with regard to our service needs and requirements. No one wants to have pest control, but if you need it maybas well use the best. read more

I met Eric Merlos yesterday for the first time and was immediately impressed by how professional and friendly he was. I could tell he was a bit tired and had a long day but, nevertheless, he gave me time to explain all my concerns and did not rush me off. He went above and beyond to investigate a possible rodent infestation problem, took his time to look everywhere inside and outside of the condo. Climbed into the basement that was a good hike around the condo complex. All of this while being cheerful, enthusiastic and very informative. Very excellent experience with Eric! We had no hesitation to sign a yearly maintenance contract. He was very efficient to handle all the paperwork and explained all the terms very clearly. I am confident that we are in good hands with Mr. Merlos. Rodents - don't even think about coming near our condo!!!! Eric will hunt you down! read more

Parents home had very bad damage. Several companies came out but we decide on going with Dewey. Not just because of the great reputation, but the amazing representative TRENT. He answered all of our questions and even came back to the house several times just to make sure we were ok with everything. He made us feel safe and that we will be taken care of. This is the type of service I feel all companies should have. Thanks TRENT read more

I live in a condo building in Westchester and we have had an ant problem since the day we moved in. Eric began working in our building a couple months ago and after more than a year of dealing with ants and assuming it was normal because of construction nearby, he found the nests and exterminated them. Turns out they were in the trees out front! I haven't seen one ant in more than a week and that is unbelievable. Knock on wood this is the end but if it isn't, I know Eric will have a solution. read more

Extremely satisfied with the service I received from Maria. She was completely knowledgeable and patient in answering all my questions. I will definitely keep coming back to this location. read more

First time ever calling this place. I spoke with Elena, she is such a friendly person. She answered all my questions and she was very knowledgeable. read more

The worst company to do business with. Used them years ago. Recently they have gone down the tube. I don't recommend them if you want a FAIR price! read more

Brian Herstine, the manager worked to make things right and regained my trust and loyalty. I had subterranean termites about 3 years ago and had a Dewey take care of the problem for me. Anthony came and did the work and I was very happy with the fantastic level of customer service and knowledge that Anthony Raya possessed. Fast forward 3 years later. I was cleaning out my closet and noticed subterranean termite tubes inside the closet. I called Dewey and asked them to come out again to do an inspection to make sure that I don't have a new infestation (unfortunately Anthony Raya was no longer there so they were going to send out another person). They sent out a "Pest Management Specialist" named Jeremiah Jaramillo. He came out and performed an inspection. I explained to him that I had termites 3 years ago and it was in the crawlspace under the house, just below the bathroom. I said the tube I saw in the closet may be a remnant from the infestation I had 3 years ago. I asked him to do a through check by going under the house and see if we have an active live termite colony. I asked him several questions about the infestation, the chemicals that were used for treatment, and how long it should last. He was very evasive. Now I my trust level is falling fast. My thoughts were this: the area was treated about 3 years ago, so the chemical called Thermidor should still be active (it supposedly lasts 5 years), The chemicals were put under the house in the crawlspace so it couldn't have been washed away by rain or water, when I broke the termite tubes no live termites crawled out, I didn't want to spend more money to treat if there is no live termite infestation. This is what got me so angry: without going under the house to do an inspection to determine if the termite are still there, he said that he recommends retreating the area again. I said to him, shouldn't you go under the house to determine if the termites are still "live" before you try to sell me the treatment service. His response was: "I'll have to charge you $175 for me to go under the house". So I thought: SO YOU WANT ME TO PAY FOR A TREATMENT WITHOUT FIRST DETERMINING FOR CERTAIN WHETHER I EVEN HAVE AN ACTIVE TERMITE INFESTATION. YOU ARE NOT ACTING IN THE INTEREST OF THE CUSTOMER; ALL YOU WANT IS TO SELL ME A SERVICE I MAY NOT NEED. I called the manager of the branch and spoke to the manager, Brian Herstine. I explained to him that I was very dissatisfied with the service I got. I explained to him that I used Dewey several years before and at that time Anthony Raya did an outstanding job; but this time, the service level was terrible and that Jeremiah Jaramillo was not acting in the best interest of the customer. Brian Herstine apologized and said he would make things right. So he personally came out 2 days later with another tech named Fili. Brian was very professional, helpful, and commendable. They suited up and crawled under the house and did a thorough inspection to see if the termites are still alive. They discovered that all the termite tubes are old and inactive. There were no live active subterranean colony to worry about. I was relieved to hear that. I thanked them and said that I was very satisfied with how they made things right. I am a very satisfied customer again and they regained my loyalty. Thank you Brian and Fili for doing what is needed to make things right and making this customer happy. You have regained my trust and loyal to Dewey. I will be calling you guys again next time I need pest/termite service. read more

If I can give 10 stars I would,Eric Merlos Came to my house took care everything I had some broken vents He took care of that very professional I told him I have more properties I would love him to come and take care of what else can I say this guy was really really good like I said if I can give them 10 stars I would thank you Eric Merlos I could not be more satisfied.... I would definitely recommend him to all my friends and relatives great job.... read more

Guillermo is a very nice person. Has a lot of experience in the termite department. Thank Guillermo for your great work!

I've been using Dewey Pest for the past year and out of all contractors I've ever worked with, no one has been better than Kevin. He's always on time, works fast, does a great job, and brightens the day. I look forward to our service appointments! read more

I don't like doing reviews HOWEVER, Eric works with my schedule which changes sometimes to accommodate me, and it helps so much because, I much prefer my fur babies to be flealess. So thank you Eric!!!!! read more

I WOULD recommend KEVIN if you go with Dewey, Kevin is one of the pest control specialists and he always goes out of his way to accommodate your schedule, he is ALWAYS on time, and is Knowledgeable and Professional. read more

Eric Merlos saved the day. I know there is a rodent living amount us. My wife has been freaking out on a daily basis and I cannot blame her. Eric stopped by and explained what he was doing and why. This put my wife at ease and I feel confident that, though the rodent has proven that it is smarter than I am, Eric has the experience necessary to catch this thing. read more

Ervin's the best I call or text he's there . He makes Dewey pest the best out there and I have no bugs or anything!!! Ask for Kevin for service!! read more

I called dewey pest control as we were having a cockroach problem. The technician they sent out to my home was so knowledgeable and honest. His name is Edgar Hernandez, he treated our home and two weeks later he did a follow up treatment. Our cockroach problem is gone!! I will definitely recommend dewey pest control to my friends and family and ask that Edgar is the technician that is sent out to their home. read more

They employee are very nice and go to the max to make sure that the job is done especially this wonderful employee named Kevin he's great honest keep you happy and keep you smiling and laughing when you think the job so terrible and your just frustrated with the whole situation and just want it over. I will recommend this company to all my friends and family and co workers make sure u ask for Kevin he's a great employee make sure your happy with his work. read more

I highly recommend Dewey Pest Control, Windsor Hills, CA, especially Kevin. Kevin is our Pest Control Hero. He comes whenever called. He even contacted us one year when a city tree fell into our building to give us heads up. Kevin is the man! read more

Eric Merlos gave me wonderful service, professional and courteous and he knows his profession. He got ride of my mice problem. He made sure to check all areas thoroughly, seal up my cabinets and secure the areas around the property. Thank you Eric and Dewey Pest ! read more

I have been using their service for almost 4 years and they are great, they have great service and they guy who services our store is Ricky and does a great job, and the office manager Sholane is so nice and efficient and every time I have a question she is there to help patiently and very kindly. I would recommend this office to all the surrounding businesses. read more

This is the best pest control business. Very professional and knowledgeable regarding pest control issues. My exterminator was Kevin (ask for him). I highly recommend this business. Prices are reasonable. Work done neatly. Thanks Dewey. read more

Eric Merlos is professional, hard working and gets rid of all your pest issues. Do yourself a favor and get Eric out to your property. We have multiple properties and he is always on time and friendly with our tenants. read more

Kevin does a great thorough job. We have used Dewey for many years and are happy with their service.

Eric is friendly, reliable & professional. He does a very thorough job. Best value in the area!

In the past, I had a hard time dealing with Dewey Pest Company's customer service , especially their operator answering services. This is not the case for Eric Merlos. Thou he's more of an out in the field technician, He responds well to his clients and provide excellent services. This guy is great. He knows his stuff. Dewey Company increase their level of services because of this guy. Their fortunate to have him as an employee. read more

I met Eric Merlos this morning, and I was very impressed. He was so patient, professional and personable that I found refreshing. This is may be the 3rd or 4th review I've ever written, but it's well-deserved. I'd highly recommend their service to others. read more