I have bought every appliance there and I appreciate their prices, their well-trained staff and the great repair department if an appliance breaks. I recently had to have my 10 yr old dryer repaired and the tech put in a new computer board. It works perfectly. read more

We recently moved and needed a washer and dryer. Huge selection but we ended up with an LG pair as recommended by Jordan. They arrived a few days later and I have happily discovered that they are super energy efficient and I love the smart technology (I can control them from my phone!) There are AI options for wash and dry and overall, my clothes are cleaner and in far less time than my previous washers/dryers! They are large enough inside to wash bedding but they are not large in the outside! There are also steam cleaning options but I haven't tried these yet. Also, I saved the best for last, a special shout out to Jeff K! Somehow the subject of beds came up...we had no idea the DeWaard & Bode even sold beds! Jeff told us about his personal experience and somehow, got my husband and I to lay down and try out some beds.. we are so glad we did! Our new bed has been life changing! We haven't slept this well in years and did I mention price?! Very reasonable! Our new bed has cooling features and fantastic lumbar support. Of course the e had to get new pillows, it's a whole new world! The pillows are designed to your sleep style and some other factors..Jeff can definitely tell you how a bed can change your life! We are thrilled with our purchases. Thanks so much Jeff, Jordan and DeWaard & Bode team!!! read more

I have purchased all my appliances at DeWaard & Bode. The washer we purchased makes huge banging sounds and we had someone come to check it out and he basically said don't put very many clothes in it. It will do it no matter how many clothes, even one piece of clothing. We did have a refrigerator also quit on us, but thank goodness, it was still on warranty. We purchased a freezer from them and have had nothing but trouble. It broke down a year after we bought it (unfortunately, 1 year warranty). We purchased equipment to hopefully fix it, but it broke down again and we lost food. DeWaard & Bode have been no help at all. Basically, we are on our own. It seems like they should stand behind their product, or DON'T sell it! One salesman told us they do have problems with that company's products. Hmmm....would have been good to know. We purchased a fan, per the freezer company, Galanz. While we were on vacation, we were informed by our house sitters, it died again. Lost all food for the third time. I'm thinking Costco next time? read more

Bought stackable washer dryer, found on when delivered we owed to have them stacked! This is the second time ive had issues with delivery. Last time it was a dishwasher. read more

great people good service good selection overall a cut above the big box stores. everyone tries read more

I bought a "new-slightly damaged" Kitchenaide refrigerator at the appliance outlet on Hannegan Road in Bellingham, Washington. Within 2 months it lost the ability to maintain safe temperatures and had to throw out about 500 dollars of food. A repairman came out very quickly to fix it, but he could only get it to run if the energy star feature was disabled. I put two thermometers in it to constantly monitor the temperature and it failed to achieve and/or maintain safe recommended temperatures and I had to throw out a lot of food again. They agreed to take it back with a substantial re-stocking fee of $1500. We observed tiny pieces of egg shells in the crevices suggesting that this may have happened to somebody else before with this "new"fridge. I feel lucky to have gotten rid of it and chocked up the loss of $1500 as a good lesson do not buy a less than perfect " slightly damaged new appliance" from this store nor anywhere else. read more

Mitch McLean is just awesome. I needed some help over delivery issues today--not his job! He went out of his way to be helpful anyway! Though I am sure he was very busy, he said he would dog it until it was done. He did, contacted me right away and conveyed all I requested to the delivery department. Nice, very friendly, dependable, informative, helpful--I cannot say enough good things about him. This is who I would want for my go-to person for anything... Okay, day next. Jacob and Lane came to set up the bed. These guys were so great. They were attentive (chandeliers, anyone? I didn't even think about them...), humorous, kind, efficient and fun to chat with. They were very thoughtful about placement and making sure all was in order. They repeated warrantee information for me. The told me about what to expect about how the bed would settle. They were just grand. A very happy experience. read more

Absolutely the best appliance purchasing experience I've ever had, end to end. We'd decided that we'd lived with our 19 year old refrigerator long enough, and after researching the heck out of it during COVID lockdown, it was time to make a move and actually do some in person shopping. We started with Judd & Black, which was a bit of a joke, and moved on to Home Depot, which wasn't much better. I knew Lowes didn't have what we wanted, and Best Buy was out, so we walked over to DeWaard & Bode to see what was available. My fears that D&B would be a hard sell place soon vanished...the store is open, light, quiet, with plenty of inventory. Our salesman, Mitch McClean, was very helpful and not in the least bit pushy. He explained the options, critically explained which brands were and weren't easy to get service for, and left us alone. Perfect. We decided on a fridge that Consumer Reports was high on, it was on sale, and in stock...yay! Delivery day: D&B called and texted a couple of days before to give us a two hour window, and they arrived near the beginning of the window. The delivery experience was the best ever! They carefully measured the space it was going into and the doorways, laid down floor protection material, made sure that we saw the unit on the truck to confirm that we had the correct unit. They moved with purposed, but we didn't feel rushed . Unit installed, they took plenty of time to explain the functions of the new fridge, plus what to expect for the first few hours as its systems bedded in. Edgar and Chase were the delivery crew, and they are stellar! Miles above any experience we've had with big box retailers. Something to know about appliances in Whatcom County: they can be difficult to obtain service on, especially warranty service. It took me six weeks to get warranty service on a brand new Bosch dishwasher from Home Depot because some of the local service outlets won't warranty service products that they didn't sell. It's better to buy from a company that also services appliances in house, and DeWaard and Bode has in house service. Hopefully, that's one aspect of the business I won't have to become acquainted with, but if so, I have every confidence that they'll come through just as sales and delivery did. read more

Mattress department: They're a Tempur-Sealy exclusive dealer, in particular they carry: * Nectar * Sealy Posturepedic * Golden Elegance - exclusive mid-range line * Stearns & Foster * Tempur-Pedic Salespeople are helpful when you need it, but also give you room to try out the mattresses. Purchase process is smooth, no gimmicks. They're the only dealer in town (I think) that carries the top-line (Reserve) mattresses from Stearns. If you're looking for a Tempur-Sealy product, highly recommended. (Though, a wider range of non-adjustable frames would be ideal. Adjustable frames are definitely the emphasis here.) read more

Outstanding service! Talked with a 40 year appliance veteran who not only answered ALL of our questions but gave us great ideas of what to expect in the future of our ownership. We were able to schedule delivery at the time of sale and let me tell you the delivery service was SPOT ON! Nate and TJ showed up on time and within an hour or so had all of our new goodies setup and running! They walked us through the operation process all the while asking if the location, door swings, etc were to our liking. I cannot praise these young men enough. They made the entire process effortless on our end. Because of this if we ever have any of our remaining appliances go out on us we will be returning ASAP! If you're moving in to somewhere new or just updating your old stuff give this wonderful local company a chance, they have very competitive pricing and the service is second to none. read more

The whole shopping experience was positive. The highlight, however was the delivery, installation and hauling away of the old fridge which was being replaced with the newly purchased one. The team (Chase & Xavier) who did the delivery/installation/removal were wonderfully timely, efficient, quick, thorough, organized and pleasant. They obviously had been extremely well trained and were amazingly coordinated in their duties. What a great service they perform and with such good cheer! read more

I needed a new washing machine after mine died unexpected last weekend. From the time I entered the showroom through delivery, your customer service was outstanding. Ralph, my salesperson, was quite helpful and thorough in helping me choose a new washer. He gave me a fair price, and was able to accommodate my delivery request. Chase and Jordan, my delivery people, actually arrived much earlier than expected (and well within my requested time frame). They were very efficient in removing the old washing machine, installing my new one and even moving my dryer so as to make it easier for me to do my laundry. Both were so pleasant and easy to work with. I'll definitely be recommending and using D&B for any future appliance needs. read more

Holiday week, and a 5 star response from start ti finish. Water leak with washer two days after Christmas. Service chedule made within reasonable period followed by communcations from Kelly to time for expected aervice. Dimitri arrives as promised within window stated. He is knowledgable, thorough, and pleasent in assessing and servicing our issue. 5 STAR ALL AROUND! Our thanks! read more

I would not use DeWaard & Bode again for appliances. First off they had the washer in stock when I purchased it in the store but 2 weeks later the day before the delivery they called to tell me a contractor or someone else took my washer and they'd have to reorder and wait 2 weeks. So I had to pick a different washer and this Maytag (made for pet hair) is horrible and doesn't clean well at all. I've had Maytag before but they were better than this junk model. You have to set it on deep fill to attempt to get clean laundry and always make the loads smaller. The Whirlpool dryer I didn't find out until I'd already bought it and went to use it that there's NO light inside the drum. That was obviously designed by a man who never does laundry - shame on Whirlpool! I called DeWaard & Bode to complain and they said a Manager would call me back but that was 2-1/2 months ago and no one called me. I would definitely go back to Judd & Black again instead of D&B and the only reason I didn't use Judd & Black was because of limited days of delivery where I live. read more

Everything went well! John Hahn is an excellent service tech who does a superior job every time !!!

Their communication and timeliness are five-star. And their installers were on time, worked hard, did good work, and were friendly. But when I came back downstairs to check on their progress, one wasn't wearing his mask, though I had requested that via phone, and though my daughter is asthmatic. I know it's culturally common for people to dismiss masks, but it's also rude and unprofessional. read more

I purchased a Bosch stainless Steel Dish Washer SHXM98W75N on 08/14 2018 for 1402.07 . This dollar amount included delivery, installation and a 5 year warranty. The five year warranty included the first year covered by Bocsh. I purchased this dishwasher because it was rated as very quiet. When in use we could barely hear it, but we knew it was going because of the red light. The dishwasher sat unused tell June of 2019 because we were doing a renovation. After a few months of using it, I noticed it did not completely drain . It worked so I thought it was normal. The dish rack needed repair and when the repairman came he indicated that that repair was a courtesy to us and was not part of the warranty. The dishwasher went from not draining properly to not working....We called for help and 3 times they came out. (1.) Cleaned out air gap. The service department told me that the air gap was a plumbing issue . I still am not sure if the Bosch Pump was thermal issue and not the air gap.I felt intimidated to call them. The dishwasher continued to have drainage issues but would complete the cycles.. I called them again when the dishwasher failed to work .(2) they replaced the handle. The dishwasher could not function with broken handle. . I called them again for a repair when the dishwasher would not complete wash and rinse cycles. Also the dishwasher had not been completely draining. (3)This time they replaced the door seal. The warranty was over Aug/ 2023 and the fix did not last long. the washer has E-24 (DRAINAGE) code and I have been washing dishes for months. After calling Bocsh, I believe I purchased a lemon. I called the service department to see if they can evaluate the machine to see if a Bosch is worth fixing ..The service says my warranty is over and they would be glad to come out for a service call but I would need to pay! I do not trust them. I was told by 2 different employees that The company did not make any money off me. Sadly my Bosch DW is a lemon and I have no choice but the landfill.... read more

We had a flood on a Friday night caused by the ball bearings in washing machine going out, while running a load of towels. The machine was running while we had gone off to bed. I had heard a loud noise on the side of the house but a quick check out the windows didn't alarm us. He had forgotten his large IPad downstairs and when he went down, saw a "river of water" crossing from the family room into the kitchen. The washer was spewing out water because the gasket was unable to keep turning. We spent hours cleaning up and drying out the laundry room, family room, kitchen, 2 pantries, hallway, bathroom and hall closet (glad we had a shop vac!). We sent up several fans, heaters and put rugs and towels in garage to dry (thankfully we have a shop heater too). Saturday we went to get a washer and dry and Ralph F helped us. We had college boys returning for thanksgiving and needed them ASAP and were able to have them delivered and installed by Thursday. While there I found a great small fridge-over-freezer on sale to replace the big, energy-sucking fridge in the ADU and that was delivered the same day. We were feeling so much better, and my parter had noticed that our vacuum hadn't been doing it's job that well and bought a fantastic vacuum that won't hurt my shoulder! Both sets of guys that delivered the fridge (to my house) and the W/D (to his house) were the sweetest, considerate young men I've had service guys! I swear they take classes being that nice and helpful. There's a lot of service guys twice their age that could learn from those young men! He pointed out that the dryer seal to the wall was not well connected and figured we asked if we had seen a lot of dust? We have but didn't think anything about it. He re-sat that tubing and put heat seal tape on it and now the loads dry in half the time! Thanks Ralph and the guys for saving our Thanksgiving holidays and making being flooded not the worst thing ever. Marlene Nienaber and Tony Gargano. read more

I called Dewaard and Bode when my oven igniter failed. Within a week, Andrey came, checked it out and replaced the igniter. He had the part on his truck. Andrey was efficient, friendly and informative. During his work he talked about what he was doing and we actually learned some very helpful information. He was the best service person. So knowledgeable. You can't go wrong with Andrey! read more

The water filter mechanism broke on my refrigerator so tried calling different appliance repair businesses. Left voicemails with most who either never got back with me or too late. These guys answered and had me an appt right away. Came out, found out what broke, ordered the right part and we up and running once again. read more

For months we have been wanting to update our tiny laundry room and replace the full size stacked unit to a compact side by side to utilize as much space as possible. We had searched around at Lowe's and Home Depot but each time we went there (twice in six months) we received no service. Last Friday, the dryer in our stacked unit finally stopped working, so now was the time to renovate the laundry room. My husband and I set out Saturday morning to find a compact washer/dryer unit. I have never really thought of D&B before, but that's where we started. We were immediately greeted by Igor. He swiftly showed us the compact units and 30 minutes later we were the owners of a Blomberg set. Igor was great. Efficient, knowledgeable and genuine. Here's where it got stressful. We picked up the units and brought them home only to realize the washer was damaged. We went in and spoke to Ralph who was very easy to deal with and gave us assurance we would be able to exchange the damaged unit. The following Monday we dealt with Mitch who swiftly exchanged it for a new one. Even the warehouse guy was great. Every single one of these men were great to work with. I will NEVER shop at Home Depot or Lowe's again for my appliances. You simply don't get that kind of service. So far we love our new washer/dryer! Up next...our dream refrigerator. We will definitely we heading to DeWaard and Bode. Thank you! read more

Once again we got exactly what we wanted at a fair price. Delivery guys were very nice and professional.

My wife and I have purchased multiple appliances here (washer/dryer/freezer) for our new home. The selection, prices, and customer service in particular are all EXCELLENT. Jeff on their sales team is fantastic, very helpful to assist within the budget you have and not a stream of upselling like so many other competitors. The great service does not end there, Jacob on their delivery team was absolutely fantastic. Cannot recommend this company highly enough and will be doing all our future shopping here exclusively. We even had to back out of a custom order due to a family member surprising us with the same item as a house warning and there were no issues whatsoever getting a refund for the deposit we paid. read more

Much appreciation to my team at DeWaard and Bode: Thank you, Chad, in service who patiently supported me throughout the process of selecting and ensuring satisfaction for my Beko dishwasher and wonderful small profile OTR Whirlpool microwave. He responded to my numerous questions, helping to research models that would fit my budget and my space, and match price of competitors. Installer, Chris, was skilled, timely, courteous and conscientious wearing a mask. Scheduler, Shelley, was efficient, kind and accommodating. I appreciate you all who communicated to me that my satisfaction was your #1 priority! read more

We just built a new house and we bought all our appliances from DeWaard & Bode. Today Dima, a member of their service team, stopped by to make a few adjustments for us. We ended up asking him random questions we had about each of our appliances and he cheerfully answered all of them, providing further explanations to help us better understand how they work. Dima clearly knows what he's doing. He could not have been more helpful and friendly -- a real asset to the company. I wish all service people were like him! read more

I was impressed with the sales manager Ralph Foldenauer's expertise in modern ovens and immediately guiding us to the oven that fit our criterias. Delivery was in 6 days so happy about that too. The delivery/ installers, Nate and TJ were on time to the scheduled time, courteous, efficient, knowledgeable about the functionality of the oven and executed the proper safety protocols recommended by the oven manufacturer. The oven is working fine this first day of owning this lovely oven. I highly recommend DeWaard & Bode in Bellingham,WA. read more

A five-star review, and special thanks, to James, who successfully diagnosed and repaired our KitchenAid dishwasher.

This review is not for the store but for the person that assisted me shopping. His name is Tony Emley. He is an honest person and easy to deal with. He gave me all the information needed for my purchase and I would have bought from him, but because he cannot deliver sooner than I needed, I had to go to another store. If ever you are going to visit DeWaard and Bode, ask for Tony Emley and you will be delighted. read more

The disappointment is this place could be a winner. Locally owned, huge selection. And given the diminishing quality of nearly all modern appliances, they appear to have filled the gap by providing service. "We Service What We Sell" is the companies motto. Like many local, I relied on this explicit promise of support and filled my home with what I understood were some of their most reliable appliances, and ones that would best fit the needs of my home. But there's a reason there are so many 1 star reviews. The company simply doesn't have the resources to support the products they sell. In the best case scenario it's now about a month before you can be seen. The dispatcher is over worked and there seems no reliable way of communicating what your problem is so that when they do arrive, they can actually repair it. If you are lucky enough to get one of their repair people to show up, they will have little or nothing accurately communicated from the dispatcher or the previous repair person, and so they will order a part which is on back order, there will be weeks or months of waiting, and when you check back there will likely be no accurate record of what you have already communicated or even what the last repair person communicated. It's now September and I've had a dish washer and clothes washer fail in May. More than four months I'm still waiting for repairs on either. (If a landlord delayed repairing a tenants basic appliances this long, they'd rightfully be out of business) Dewaard and Bode simply don't have the personnel to repair their appliances, or even a system that allows you to reliably explain what is going wrong with the product you purchased (even if you are one of their customers, and even if you purchased one of their repair plans.) The frustration shows in their workers, and they often take it out on the customers. I've had one repair person I waited weeks to schedule and hours to appear tell me how rushed they were and walk off before a repair is complete. I've had the dispatcher cancel appointments I'd waited weeks for because I had an emergency and and left them a key to get in. There are a lot of tactics to shift the blame back to the customer that seem well rehearsed. The defects never seem to be the products, always the customer. The miscommunication seems at times to be deliberate. I've called weekly or more during this period, sent emails with videos showing how my appliance isn't performing and the all have seemed to vanish into the ether Based upon a recent bill which exceeds the cost of my appliance which still has not been repaired, excessive billing appears another form of retaliation for asking them to actually stand behind the products they sell. I also have begun to question the quality of the mark-downs in their warehouse, as these seem especially problem prone. I've asked for the history of the appliances I've purchased, and been ignored. Though truthfully I can't tell if the lack of response is evasion, or simply an overtaxed system with unhappy angry workers who don't have the time to respond. In the context of COVID, not having access to appliances goes beyond poor performance. If one is supposed to access hand sanitizer, and wash hands at every opportunity, how is one served if they can't have access to clean clothes or dishes after investing a four digit figure in their appliances? At point of sale I, like many was told, if Dewaard and Bode can't repair a product you purchase from them they'll replace it. That was part of the package I was told I was getting and why I purchased from them. I've even managed to extract the promise of replacement if no repair could be performed from a supervisor in my many communications. Yet after my most recent visit, one I've waited months for, I've no reliable appliances, and now been emailed a bill that seeks to extort me inordinate amounts of money for repeated bungled performances, with a four figure cost higher than any of my individual appliances. Additionally the time I've taken off from work, and lost hours communicating and communicating the same facts over and over again, taking days at home hoping their technician will show up, have long surpassed the cost of the appliances I've purchased. There's a reason DeWaard and Bode's most common review is 1 Star. I was an enthusiastic customer they've turned into another. read more

Delivery was right on time. Simon and Justin were, polite, professional, effective and efficient. Neat and clean, respectful of me and my property. Couldn't have been better. Fine ambassadors for their com[pant. Hate to loose people like that. Better pay them well. read more

The sales team was great, along with selection and price. Unfortunately, the dishwasher stopped working after one month. It took three weeks to get someone to come and look at it, and now it's been another week waiting for a part. Reading through other reviews on yelp, my experience is consistent. Nice to work with when buying, but the service afterwards just isn't there. read more

Stay Away! I preordered and paid a deposit for a portable AC unit for the 100+ degree heat wave and when it arrived I went to pick it up the next morning. They claimed it was stolen because their stock wasn't matching quantity. Stolen by who, your employees? And then as I'm leaving, I see them loading portable AC units into other people's trucks. So mine was the only one that was "stolen???" What I'm taking away from this is they either oversold preorders or sold mine to someone else the evening before. HORRIBLE!!! Choose Home Depot or Lowes, at least they have customer service. read more

OK, of course our six month old front loading Maytag starts making bad noises two days before company arrives for the Thanksgiving holiday and there is already laundry backed up. D&B said they'd be out Tuesday. It's OK for now but going to need some parts as soon as they can be had. Exit the service tech... on to the first load and boom.... won't drain and shuts down. It's now late Tuesday. And of course Wednesday going to be crazy already. I did a bit of the Voice Mail thing with the not sure if we can get to it routine. Then I got the service manager. Couldn't have been nicer or more understanding. Had an experienced guy drop by on his way home to have a quick look see. The first guy hadn't plugged the drain pump connector back in. Easy miss, I actually should have caught that myself. Two second fix. Now if it will just hold out until parts or a replacement arrives. I'm glad all my appliance requirements for the last 20 years have been via D&B. read more

Moved to The area in 2015 and did a major renovation in our home. Outfitted the entire kitchen through their Outlet Center and received excellent sales advice that kept us in budget. Installation was efficient. Fast forward to 2018. Sold vacation home and needed to have washer and dryer installed in our WA home. Called and explained what I needed. They treated me the same as if I had just purchased new appliances from them. Installation was completed today and as usual service was flawless I would highly recommend them for all your appliance needs read more

Great experience. Called, and they were willing to match Costco's price on a new LG stove. Processed the order immediately and had it delivered and installed in under 48 hours. Installation team was great - very professional. Overall one of the best appliance purchase experiences I've had. Note it was going to take 1-2 weeks to have it delivered by Costco or Lowe's (and Lowe's was more expensive). So a great local company that does price matching and quick delivery! Awesome! read more

We bought a Whirlpool refrigerator/freezer and paid extra money to get an extended warantee. It started making a horrific noise and it took days to get a tech to come and look at it. After moving all of our food to a relative's house, the tech could not identify the problem. He ordered a part and now it's been 3 weeks since he was here. After numerous calls they finally got the part and scheduled to fix the problem (4 days after they received the part.) I took the day off. Still no tech, no call, and my fridge is so loud at times that it upsets the neighbors, let alone trying to sleep at night. I suspect that they are trying to delay fixing the issue until after our extended warrantee runs out and we have to pay to fix the piece of junk they sold us. read more

I was referred to DeWaard & Bode by Costco for a service repair on an appliance I purchased through Costco online. I did not receive any service as DeWaard & Bode told me they service "their own customers first". Nice. They pointed out to me that I am not a customer of theirs. Well maybe I would be if they treated me like they wanted my business! I did not ask Costco to refer me to them. If they have an issue with Costco they need to deal with it and leave me out of it! The gal on the phone at DeWaard said to me "why did you buy from Costco and not us"? Really? Maybe because you are rude first and certainly not someone I want to give future business!.. Sorry you are "too busy" to work with me. Costco arranged to replace my new appliance and all is well. No need for DeWaard & Bode. read more

All around great experience. Needed a fridge today, old one went out! Within couple hours , new one picked out and delivered a couple hours later by Austin and Bu. They were quick and professional and very careful getting in and out of the house. read more

Large showroom, high-end products, one sales person.

Tonight me and my wife went out on a mission to find a new dishwasher. Our 1st stop was DeWaard & Bode and we were met by a nice sales guy Ben. He kindly showed us all the dishwashers and provided us with good information. He let us know what the best deal they had but would match a better price on the same machine if we found it. We shopped around and did our pricing. We opted to go back to the store to see if they would match the free delivery the other stores offered. Upon our return Ben had gone home and I was greeted by sales guy Nick. Nick apparently didn't graduate from customer service school and didn't feel out business was appreciated as when I discussed with him what Ben had told us the price was and that we would like to know if they would also provide free delivery he stated " I would rather sell this to another customer and make more". This comment struck me like a ton of bricks. Here I am trying to make a deal and buy from a local store when all of as sudden I get uncalled for comments. I didn't think my asking if they would also provide free delivery like their competitors was unreasonable and surely don't think it warranted a comment like this. Since this caught me by surprise I thought it would be good for me to let Nick that his comment was unprofessional and uncalled for. I let him know a simple "No we can't do that" would have been good enough but he pushed the limit on "I will sell it to someone else for more'. He then told me that he was a professional and has been with "Dewaard & Bode's for 16 years" as I walked out of the store. He then let me know that telling him that he was providing me with poor customer service was being "rude and I was rude". This has to be the worst customer service I have encountered in a long time. Not only will I never shop at this store again but I am going to make sure that all my friends and family don't ever shop at this store again so that no one else we know will have an opportunity to be treated like this. So if your dealing with Ben, don't let Nick start talking unless you want to be insulted and belittled as a customer. read more