I had my unit with them for over 7 yrs. My unit was broken into twice! once in 2023, and this last time couple of months ago. I finally came out to move my things out just to find out there weren't anything left to move but couple of boxes and a broken dryer and washer bc they couldn't carry them out! Kathy was a manager there when I first moved into the unit. She knows that I don't live in Vegas, and I believed cold heartedly that she was the one robbed me of my things. I sent my brother out there to check on my unit, told her he would be there, he showed her my text and she refused to let him to my unit! the locks on my doors were cut and one was replaced without my knowledge. For all I know, I could have been paying for the empty unit all these years. I've lost everything I have worked hard for. All the sentimental I've saved from when I went back home are all gone! The camera was down, half of the time they don't answer the calls, or email. unless you leave a message threaten to get a lawyer involve. I am filing a claim thru the insurance i have with them, which probably going to pay out nothing! And I've lost more than $45000.00 worth of stuff!
Everyone that got their unit broken into and lose their stuff; we all should get together and file a class action lawsuit against this company. Apparently, every Devon Self Storage across the US are having the same problem and the company is NOT taking accountability, but raising rent like they are secured the place like Ft. Knox! read more