I wasn't going to bother with a review but to be fair, they knew I was upset and still asked me to write one anyway. Plus there have been new developments since my move so here we go:
They do not handle your things with care at ALL. First, they didn't arrive prepared, so midway through they left for an hour to rent a dolly. I was annoyed but what was more annoying was them loading up heavy items and furniture onto it and then proceeding to drag them down 3 flights of CONCRETE stairs (SO sorry to my former neighbors). You would think they'd at least carry the box clearly labeled "glasses" and "fragile" by hand but no. While unloading things at my new place, I heard the glass rattling. When I asked if that was broken glass I heard, one of them SHOOK THE BOX and just said, "yeah." While they continued to move things I started unwrapping my glasses to look at the damage...over half of my glasses, champagne flutes and ALL of my mugs were broken. Many were custom, some were gifts. I was too frustrated to speak and completely over the entire day. They took $140 off and made sure to let me know how much of a favor they were doing me because they usually don't replace things they don't pack. I had a lot of those glasses for years, have moved them multiple times and never had any of my glasses broken. Like, ever. I would have let one or two slide, but once I started counting past 10, I was livid.
Now, 3 months later I'm upset all over again as I'm discovering more damage. Today I moved my less than a year old sofa (basically new) around to find the severe damage done to the side after being dragged during the move. It looks AWFUL especially since it's a light colored couch. Plastic wrap can only do so much protecting. I had already seen the damage that was done to my dresser as a result of it being slammed down all those steps and I tried not to get too mad since I had it for a long time. But like, I just bought this. Upset is not the word.
To add some bonus stress and frustration, when they loaded things into my second bedroom, they put the largest pieces of furniture in last with my vanity and futon blocking the door. I literally could not get all the way into the room...couldn't open the closet either. Wish I had pictures of that.
If you value your things, pick somebody else because they certainly won't. read more