I had a miserable experience with this ENT. My PCP thought I had a fungal infection, and he was available a week later so I booked the appointment. He diagnosed the problem as ear wax, and without any effort to dislodge the clog via warm water, he went straight to microsuction, digging in the ear and roughly yanking my head around to get a better angle. Not once did he ask if I was comfortable. When I told him that he was hurting me, he pushed my head back down, leaving a visible scratch on my face. I finally told him that (now that I knew the cause of the problem) I would treat it with carbamide peroxide and convinced him to put down his instruments. He made a follow-up appointment for two weeks. Two weeks later, my ear was still problematic, so I went back, this time accompanied by an observer. With another person in the room, he was on much better behavior, comporting himself appropriately and not grabbing my face as he had the first time. Completely unprofessional and a miserable experience overall. I understand that it's fun to dig stuff out of ears, but the ENT needs to keep in mind that the ears are attached to a human. read more

I have seen Dr. Lonergan 3 times for what was initially a chronic cough that evolved into bacterial sinusitis. The only pro: he prescribed antibiotics and corticosteroids that eventually eliminated my cough (although sinusitis still remains...) My experience overall with Lonergan was disappointing. When I interacted with him during each visit, he was rushed and unconcerned about my issues. It seems as if he always tried to send me home just to follow up later a month later - milking my insurance, copay, and time. When I asked clarifying questions about the unusual, 3 week prescription of antibiotics, he never called me back and instead left brief, ambiguous responses on My Health Online. After getting a CT scan given my lingering sinus issues, he wouldn't explain what the test results meant and instead told me to see him in person again. It was at this point I no longer wanted to continue with Lonergan and would not recommend him. read more

Dr. Lonergan is a true professional. I accidentally swallowed a sharp shrimp tail and had been experiencing pain for a week. I reached out to PAMF and was able to get in an appointment with Dr. Lonergan within a few days. This guy is a badass. Rolls into the patient room with a Presidential and does a thorough initial questioning before administering some anesthetic and putting a scope down my nose. The whole process was super smooth and not painful at all. Within minutes he found that there was a healing wound on the side of my throat from that shrimp tail and advised that it would go away with time, telling me to avoid hot and spicy foods for the time being. And he was right, it went away within the next week. He was super detailed in his post-visit summary and also super responsive via My Health Online. Would recommend Dr. Lonergan as your ENT of choice! I am hoping that I never swallow a shrimp tail ever again, but if I do, I know who to call read more

Front office staff isn't good at communicating. Lonergan seems very inexperienced, unconcerned about patient comfort. Outpatient surgery was performed on me. Lonergan was not assisted. I was sent on my way without aftercare instructions or any idea of dealing with the pain - like maybe a suggestion of an OTC, but the pain was so bad I had to resort to leftover presecription I had at home. The stiches fell out in only 4 days and I called the office. The the girl wasn't concerned and cancelled my follow up appt since the stiches didn't need to be removed. read more

I was referred to Dr. Lonergan from Santa Rosa Memorial Hospital for a broken nose. He claimed my nose was not broken and just cartilage swollen which is completely not accurate. My nose now has a new crook in it and I was charged $171 just to have him tell me this and take some staples out of my head from a head trauma. This guy is a rookie as far as i could tell stay away...not recommended what so ever!! read more

Dr. Lonergan is an incredible diagnostician- he quickly gets to the root of all medical issues and prides himself on having great follow-up. My friends are now going to him. read more

I had a minor surgical procedure with Dr. Lonergan. He was on time, kind, talked me through the whole thing. He is a great Dr. and I wouldn't go anywhere else for ENT issues. read more

I went here in desperation due to a sinus problem that had been causing me to lose sleep.I had went to another Dr. that just wanted to prescribe me sleep medication.I was hesitant after reading the reviews but desperate for relief and sleep.I went to my appointment and filled out all the new patient information and waited about 10-15 minutes before an assisant called my name and brought me into the exam room...I waited about 15 minutes before Dr.Lonergan came in to the office.I explained all my symptoms to him and what i hoped to accomplish.He looked in my ears and nose..felt my neck and throat area with his hands.He then used a camera that went up my nose to have a further look.This took just about five minutes to do and was completely painless.After the exam he said he could find no infection,no polyps,no cancer or nothing hat could explain the infection like symptoms I had had the prior week.Nor the loud nasal noise that had been occuring at night and causing me to not sleep.I did not like the fact he kept interupting me when I was trying to tell him that the problem was not sleep apnea as I knew why I was not sleeping and was sure I would have no problem sleeping if the noise would stop.He prescribed me a steriod nasal inhaler that has many possible side effects but reduces swelling in the nasal area.He said I should come back in 4 weeks if the problem persists.I went to the counter to pay my bill as I have no health insurance at this time.I found that he had charged me 750.00 dollars for this visit and had done absolutley nothing to help me problem.I have been using the nasal spray he prescribed but have not noticed any benefits whatsover as of yet.I did wake up four days after seeing him and have the same yellow mucus in my nose as well as sore throat and swelling which to me seems like an infection.I am going to another less expensive hopefully more thorough doctor to hopefully find the problem I am experiencing.I would not recommend this doctor to anyone.I thought he was a bit arrogant and really did not like how he completely dismissed and even cut me off...for 750.00 bucks i should be able to have my say and my diagnosis correctly treated.I will say that all the other reviews about the front desk are true.The woman was very nice and even offered me 30% off if I wanted to pay the entire bill now but they put my address wrong in the system as well as my phone number.Thankfully I noticed this when I went to pharmacy to get the prescription.When I called she was once again nice,but had to call me back to find my info as well as to let me know if I had another visit scheduled.She did call back and was eager to schedule me another appointment but I declined.Like I said for the money I paid for this visit I am completely dis satisfied with the service as well as the way he conducted the exam.I wrote this exactly one week after I had the exam so anyone reading this should know I did wait and try the medication but once the infection like symptoms came back I knew he did not find what needs to be found.Hopefully the next doctor I go to can find it because I am a single father and cant afford all these doctor visits.I will update this as soon as I find out what the problem is. read more

Initially, I was a bit intimidated about seeing Dr. Lonergan, having read some unfavorable reviews. I took the time to sit down, before my appointment, and wrote out a list of my symptoms, knowing that doctors have limited time to speak with their patients. I think that this strategy helped me to focus on which issues I wanted to discuss with him. He greeted me with a smile, and patiently asked me about what issues I was having. I am a vocalist, and wanted to know if he sees others who sing, as well. He said that they actually have a specific clinic there, which focuses on the special concerns of singers and that he does have many patients who sing. I was there just to determine whether or not I had any physical obstructions or pathology (disease processes) with my vocal chords or larynx, because I had been having problems with vocal fatigue and an inability to project my voice as well as I used to. After explaining my symptoms, he offered to take a look at my larynx with a camera, which he would thread through my nose and nasal cavity. I recoiled, hearing this, knowing how anxious I get with such procedures. So--I asked him if one of his assistants could hold my hand, while he did the procedure, and he said, "Sure!" He used a numbing anesthetic spray, and his assistant held my hand, while Dr. Lonergan used the scope to check my larynx and vocal chords. Having the assistant there during the procedure was very comforting, allowing me to relax, so that the doctor could safely do the procedure. The great news was that I had no apparent pathology or obstructions (such as polyps.) That was what I wanted to hear! He also suggested that I should be sure to stay hydrated, eat a low acid diet and avoid dairy foods, prior to performances. Before I left his office, he answered all my questions and concerns with the utmost of professionalism and poise. Thank you, Dr. Lonergan, for your help! I highly recommend his services to anybody--particularly to any other vocalists in the Sonoma County area, who may be having symptoms which are causing them concern. read more

One star too many...have left several calls with concerns for mes asst...has returned one of five...as a new patient and in healthcare business extremely disappointed in the care and concern of both dr and staff...I have never wrote a ratings before but do your homework before going here...still waiting for call back with my concerns read more

Dr. Lonergan has helped diagnose me for GERD as was necessary for a surgical procedure. At that time he suggest a procedure he could perform in my nose for a long standing problem. I had not before heard of this procedure and was delighted to find a solution. He did the surgery with great success at least 2 years ago. Also, my grandson came into Santa Rosa snoring loudly at 4 years old. Dr. Lonergan fit him into his schedule to diagnose the problem and then removed his tonsils and adenoids two mornings later. The operation was so quick my son and grandson had hardly left the house when they were returning. The boy is great. I am very well. And I think Dr. Lonergan is an excellent, patient directed doctor. read more