1. Kim Schmitt, MD

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Santa Rosa, CA

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6 years ago

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Devin Lonergan, MD - Devin Lonergan, MD

Devin Lonergan, MD

2.9(11 reviews)
6.2 mi

I had a miserable experience with this ENT. My PCP thought I had a fungal infection, and he was…read moreavailable a week later so I booked the appointment. He diagnosed the problem as ear wax, and without any effort to dislodge the clog via warm water, he went straight to microsuction, digging in the ear and roughly yanking my head around to get a better angle. Not once did he ask if I was comfortable. When I told him that he was hurting me, he pushed my head back down, leaving a visible scratch on my face. I finally told him that (now that I knew the cause of the problem) I would treat it with carbamide peroxide and convinced him to put down his instruments. He made a follow-up appointment for two weeks. Two weeks later, my ear was still problematic, so I went back, this time accompanied by an observer. With another person in the room, he was on much better behavior, comporting himself appropriately and not grabbing my face as he had the first time. Completely unprofessional and a miserable experience overall. I understand that it's fun to dig stuff out of ears, but the ENT needs to keep in mind that the ears are attached to a human.

I have seen Dr. Lonergan 3 times for what was initially a chronic cough that evolved into bacterial…read moresinusitis. The only pro: he prescribed antibiotics and corticosteroids that eventually eliminated my cough (although sinusitis still remains...) My experience overall with Lonergan was disappointing. When I interacted with him during each visit, he was rushed and unconcerned about my issues. It seems as if he always tried to send me home just to follow up later a month later - milking my insurance, copay, and time. When I asked clarifying questions about the unusual, 3 week prescription of antibiotics, he never called me back and instead left brief, ambiguous responses on My Health Online. After getting a CT scan given my lingering sinus issues, he wouldn't explain what the test results meant and instead told me to see him in person again. It was at this point I no longer wanted to continue with Lonergan and would not recommend him.

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MarinHealth ENT Head & Neck Surgery

MarinHealth ENT Head & Neck Surgery

2.3(24 reviews)
0.0 mi

Firstly Dr Quenelle is amazing.. he has a great bedside manner and explains things really well…read more. with charts, and in 'normal' terms that people who are not familiar with medical terms can understand. He is kind, and funny as well. I really enjoy going to see him, and having my surgery done by him on my sinuses. This review is for the front office. They are terrible. I have been 10+ min early to appointments and have ended up waiting over an hour to see the Dr. The ladies who work behind the desk seem annoyed and bothered when you ask what is going on. Oh, I'm sorry.. I have other things to do today than sit here and wait. I have been late to class multiple times because of this. I made an appointment extra early one day because of this. I got there at 7am and there was nobody in the office. My appointment was at 715. I was waiting until 7:35 when and another women came in...and they took her ahead of me! I knew it was for Dr. Quenelle because I saw his Medical Assistant open the door, I even got up expecting her to say my name... I was completely shocked and really annoyed at this point. I didn't see the Dr. til 8:10!! Are you joking!? I also heard one of the staff used this sentence "He ain't got no record of you coming in today." Completely unprofessional.. use proper English Hire some new people.. your front office staff makes you look awful.

I have been going here for around 6 years now and I have never had such a bad experience before. I…read morewas in the waiting room, waiting for my appointment with Dr. Aubin-Pouliot everything was okay at first but when I went in the back to see her about my neck problems her assistant Brandi Vasques was extremely rude and impatient with me. It felt like she was dismissive and unprofessional. It was overall a really bad experience, If this is how I will be treated, I will stop coming and using this service.

Kim Schmitt, MD - earnosethroat - Updated October 2026

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